PhilipV Posted December 7, 2020 Posted December 7, 2020 Free marketing 204 lesson:Service failures will happen. How the service provider reacts can potentially have a longer effect on the customer's satisfaction and brand loyalty than the failure itself. The service provider needs to ensure that the service recovery exceeds the customer's expectation, then the long term effect will be a nett positive.
PhilipV Posted December 7, 2020 Posted December 7, 2020 Free marketing 204 lesson:Service failures will happen. How the service provider reacts can potentially have a longer effect on the customer's satisfaction and brand loyalty than the failure itself. The service provider needs to ensure that the service recovery exceeds the customer's expectation, then the long term effect will be a nett positive.
Enduro newbie Posted December 7, 2020 Author Posted December 7, 2020 What all the keyboard warriors don't understand is that the guys doing the work are on their feet all day long with they hands holding tools and not a mouse. I have more respect for a person that swing a spanner than those who push a mouse. Understand that the quality of the work comes first and then the communication. Yes, communication is important but would you prefer they sit online all day long or reply to every whatsapp and email you send. Put yourself in the shoes of the people doing the work instead of bashing them online in a vain hope of getting a faster resolution to your problem.So if you read my last reply, yes my post did lead to a resolve with this problem I had. Myself and Jarqeus came up with a solution, he definitely went out his way and my problem is sorted. I will even do future work with him. As for the rest of your post, I myself don’t push a mouse around. I work daily with my hands and do manual labour. So yes I know a thing or two about communication when it comes to main contractors or private clients. Communication is key and resolves 95% of all problems and helps with amicable solutions. Don’t tell me a job done perfect 3 weeks after your deadline is suddenly going to make your already pissed of client happy? Real world problems right there. Anyways you do you. My problem is sorted. Thank you Cogent.
MORNE Posted December 7, 2020 Posted December 7, 2020 I push a mouse around all day and then go show them how to do it properly on site too...It’s all fun and games until the pencil pusher comes by and calls you out on your BS by mixing concrete and laying bricks better than you can haha. Don't be placing me in your boxes????
Pure Savage Posted December 8, 2020 Posted December 8, 2020 Free marketing 204 lesson:Service failures will happen.How the service provider reacts can potentially have a longer effect on the customer's satisfaction and brand loyalty than the failure itself. The service provider needs to ensure that the service recovery exceeds the customer's expectation, then the long term effect will be a nett positive.2 free lessons in one thread?
RocknRolla Posted December 8, 2020 Posted December 8, 2020 If only we had a moderator that can close this thread....
PhilipV Posted December 8, 2020 Posted December 8, 2020 2 free lessons in one thread?Xmas is coming soon. Time to be generous.
MORNE Posted December 8, 2020 Posted December 8, 2020 If only we had a moderator that can close this thread....Yea before it goes off topic ????...
Escapee.. Posted December 8, 2020 Posted December 8, 2020 If only we had a moderator that can close this thread.... THREAD CLOSED
RocknRolla Posted December 8, 2020 Posted December 8, 2020 THREAD CLOSED Where's you get the red pen? I also want a red one!!!! Maaaatttttt!!!! Why does escapee have a red pen????
Eddy Gordo Posted December 8, 2020 Posted December 8, 2020 HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA Where's you get the red pen? I also want a red one!!!! Maaaatttttt!!!! Why does escapee have a red pen????
Escapee.. Posted December 8, 2020 Posted December 8, 2020 Did I not say the thread is closed?????????? Just for the record, I opened it up again so that you guys can commentI am not a monster
MORNE Posted December 8, 2020 Posted December 8, 2020 HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAthe two platforms (desktop vs modile) are not inclusive. Only the desktop version allows you to choose non binary font colours
Skylark Posted December 8, 2020 Posted December 8, 2020 If only we had a moderator that can close this thread....Sorry the moderators are on strike, no pay no work.
Eddy Gordo Posted December 8, 2020 Posted December 8, 2020 Well, this the two platforms (desktop vs modile) are not inclusive. Only the desktop version allows you to choose non binary font colours reply is from my phone
MORNE Posted December 8, 2020 Posted December 8, 2020 Well, this reply is from my phone yes...probably form an app, but not the website itself in its mobile form lol
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