Unable to access my messages

[Zatek]

Unable to access my messages. Log out and back in, tried another browser all was unsuccessful 

[michaelbiker]

Yeah seems it's broken for everyone. cc @Nick 

[michaelbiker]

Looks like it’s back

[MongooseMan]

Also seeing the above, on phone and laptop

[Nick]

Please try the following steps to resolve the issue:

1. Log out using the user menu or by clicking this link.
2. Log back in (Link here).

This should fix the problem. Let me know if you continue to have problems.

[shaper]

On 2/24/2025 at 8:35 AM, Nick said:

Please try the following steps to resolve the issue:

1. Log out using the user menu or by clicking this link.
2. Log back in (Link here).

This should fix the problem. Let me know if you continue to have problems.

I have logged out and logged back in on windows chrome, as am unable to send a message to an Ad and still cannot??

Edit: I just tried on my phone and was able to send.

Edited Friday at 02:31 PM by shaper

[Nick]

7 minutes ago, shaper said:

I have logged out and logged back in on windows chrome, as am unable to send a message to an Ad and still cannot??

Please try logging into Bike Hub and checking your chats with an Incognito tab/window or clearing your cookies.

We're struggling to squash this bug. It'd be helpful to know whether that works or not.

[shaper]

11 minutes ago, Nick said:

Please try logging into Bike Hub and checking your chats with an Incognito tab/window or clearing your cookies.

We're struggling to squash this bug. It'd be helpful to know whether that works or not.

Incognito works, clearing cache and cookies doesn't

[Nick]

Ok, I think we solved it now. Cookies were being stored incorrectly.

Logging out and back in again SHOULD actually fix it now. Please let us know if it does not.