Warranty issues

[AfreekduSoet]

Calling all those who have imported bikes/frames before...

 

I want to import a Cervelo frameset.  What happens if there is a warranty claim?

[Matchstix]

If you dont work through the authorised dealer, you will have to process the warranty through the "shop" you bought it from. This will cost you shipping charges and Quite a bit of it.

The chances slim that the local distributor will warranty it without any charge

 

[AndreZA]

With Cervelo it's not "if" it's "when". I guess you are screwd as the local distributors can refuse you service.

 

 

 

 

 

 

[k23435]

 

 

I brought my Cervelo from Europe with me when I moved to SA. I am the original owner of the frame, and have it registered with Cervelo.

 

 

 

During recent Cervelo fork recall (Wolf SL forks, http://www.cervelo.com/WolfSLRecall/), I experienced no problems whatsoever with my bike shop here in SA. In the matter of fact, as part of the fork replacement campaign, Cervelo required the bike shops to do a complete overhaul of the bike, which they duly did - free of charge.

 

 

 

I have had similar, no questions asked international replacement policy experience also with my Giro MTB helmet.

 

 

 

All of the above is based on personal experience, with sample n=1, rather than official policy.

 

 

 

Hope this helps.

 

 

 

 

[AuctionLamb]

most products have a 2 year international warranty......they have to warrant the guarantee!!!