Mudsimus Posted October 25, 2007 Share Its simple...the customer is always right. Unless his stupidity is costing you money....then you tell him to get lost. Link to comment Share on other sites More sharing options...
Tumbleweed Posted October 25, 2007 Share Its simple...the customer is always right. Unless his stupidity is costing you money....then you tell him to get lost. sound philosophy Link to comment Share on other sites More sharing options...
GoLefty!! Posted October 25, 2007 Share what do you think?about two and a half months ago' date=' i sold a carbon fibre xtc and a decent trance to a son and father (total cost about R45000). this wasn't a walk-in-and-buy type deal. every weekend for three weeks they were in the shop. i tried to advise the son to go for something cheaper than the carbon bike he wanted. it was the first mtb he would own and the first bike he'd ride in about 10 years. the father was set on the trance because his back couldn't handle the stiffness of a roadbike anymore. i warned them of the dangers of investing too heavily in something they may not enjoy. but their minds were set. there was a lot of after-sales services, including a set-up, and fixing things the "amateur mechanic" son had fiddled with and destroyed, but the expense of which the bike shop carried as a gesture of goodwill. on tuesday this week, the son phones the shop to say he would like to bring the dad's trance back and take a cheaper mtb and a road bike in its place. of course, this was refused. only to be followed up with a snotty e-mail to say they would never deal with us again, because a bigger bike shop had a 30-day return policy on the bikes they sold (i wonder if they sell returned bikes as new or used?). what do you guys think? if the bike was a malfunctioning lemon, i would be all-too-keen to exchange the bikes, but now that the customer has had a change of mind about the bike he wanted 10 weeks down the line, why should the bike shop care? [/quote'] I think you're well within your rights to refuse to take the bikes back. You are not requesting a return. They are.If they had purcahsed a 4x4 and after 6 weeks were not happy with it they would not get a new car, the current vehicle would be fixed if anything was wrong with it. There are just really dip**** people out there who feel that because they have the money they can do what they please. If they want to replace the bikes then they should first sell the existing bikes..Yes you may loose a sale but you'd be a hypocrit taking htose bikes back and then not amending your shops policy on returns. stick to your guns Link to comment Share on other sites More sharing options...
jeremyd Posted October 25, 2007 Share Fallacy : The customer is always rightReality. The customer is always king but not always right. Link to comment Share on other sites More sharing options...
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