Albereth

Ask them to send you photographic proof as someone may have jacked your plates.

Insane - I bought 3 for about R40 each. I admit that they weren't plated with gold like the above.

Did the give you a speech about fixing recommended retail? I thought their latest tune was to match prices - you'd think that they'd start amongst themselves. Maybe the reason is that the salemen get commission - basically the difference between an amount the store will accept as a minimum and the price tag. Feel free to negotiate all you want.

Don't they publish the results - number, name and time? Get the name, cross reference with phone book. You can approach the person yourself which may be dodgy if he actually stole your bike or you could lay theft charges with all the details. Probably lay the charges - it isn't up to you to decide his guilt. There is a legal system for that. Yes - he may be innocent but the law protects you too and the inconvenience that he may go through is one of those small prices. If insurance paid out then the bike belongs to them - maybe you could let them know and have them pusue their recovery

Phoned to book two in today - they can only take them next week and it only takes a day to service. Thanks to this thread (and others) I'll pay special attention for when they return and I'll take photos of the frame before hand.

Good on you - I really think that this did way more good than harm. Whether you would have had better outcome with just a fax will remain one of life's mysteries. Tomorrow I take 2 of the 3 bikes I bought earlier this year in for their 'free' services. I'll be using your experience to make sure that things are right before I do the origami stunt of reloading bikes back onto my car.

Pod people have invaded west Africa

No worries But proof that you sent an email is not proof that it was received - only that it reached some point. A fax has to have gone to a specific number. As for being better - registered mail ftw

Free app on the iPhone

So what? The receipient can decline to acknowledge receipt.

I am pretty sure that you can get bombs from a liquor store - they use them in soda fountains.

Big up to organisers of the event. Hope the folk who took tumbles are okay.

Surely you should report it at Parkview SAPS

Oh, we could go on all day. Fact - homeopathic 'medicine' is about taking a substance that causes the same symptoms as an actual ailment, diluting it to a ridiculous degree and whacking it 10 times with a padded stick. You think it works - literally. This is known as the placebo effect.

Not my anecdotal evidence - but rather scientific evidence. The fact that many people use them and that they are widely available doesn't make the homeopathic remedy have any physiological effect in the slightest. And many pharmacies sell perfumes, crockery, and cuddly toys. Not too sure how those help you get better.

Sorry - homeopathic stuff does not work. You are correct about antibiotics

Homeopathic remedies do not work. And an antibiotic will do nothing either - other than add to the drug resistant strains. Rest and maybe some drugs to take on the symptoms.

Sorry to hear that

Or that we're all the same person too

Oooh - what am I supposed to be? Scared of a little flaming? I have no problem in feeding trolls biscuits all day.

What is wrong with pointing out a bad experience? Why should anyone have to approach the store before posting? I am glad that he did and the reasons that nox1111 gave for his unhappiness helped a lot. I assume that when I buy something that it is right. Having read this post I now know that if I want a new bike that there are something that I must check for before I leave the LBS. Things that I must ask. And I will be asking for the manual for the shocks, the gearing, hell everything. I bought 3 bikes just after New Year and didn't get any manuals. I actually expect that the LBS should give them to me when I buy the bike. I didn't even know such a thing existed until I educated myself. Trying to say that so-and-so would bend over backwards to fix something isn't good enough. I should be right first time. Or there are idiots working in the store - which is the owner's fault, not mine. So what if the deal was a 'good' one? In my line of business a R100K client is just as important as the R40M client - because it's about my reputation.