Yes it spoke of using technology but do you honestly think that Santam in this instance is not going to look at the other side of the same coin and not minimize costs there too? What I can assure of is, that if it was another type of claim like theft for example then the OP would have been asked for an invoice and/or a valuation certificate amongst some other requirements. So, like the old saying goes, let the buyer beware, still very much holds in the insurance space.
