AdamA

[2021/01/08, 12:48:39] Luke: So does price include shipping? Also, crack length? [2021/01/08, 14:50:32] Luke: ? [2021/01/08, 14:51:01] S Works: No it does not include shipping. It is 172.5. more a mistake, than a lie [2021/01/08, 14:59:11] Luke: Can you get me a price with shipping? [2021/01/08, 15:26:34] S Works: Shipping will be R600 extra. [2021/01/08, 15:32:40] Luke: Cool. Can you perhaps send more pics of the bike? Really keen. [2021/01/08, 15:46:16] S Works: This is the original color. We put decals over it. ""BIG ALARM BELLS"" [2021/01/08, 15:56:34] Luke: Thanks. Can you send me your bank details? [2021/01/08, 16:00:05] S Works: It's my friend's details. You can just pay him. ""ALARM BELLS"" [2021/01/12, 10:24:55] Luke: Quick question, do you know what BB the bike takes? - You're asking this after you paid for the bike!?! [2021/01/12, 11:19:36] S Works: Hi Luke, it takes a Bb30 bb. Actually just 2x 6806 bearings with 2 circlips. And then a adapter to make a Shimano crank work. [2021/01/12, 11:23:51] Luke: Great! [2021/01/15, 11:44:24] Luke: Hi. Got the bike! All looks good. Are the original decals under the new ones? You're asking this after you received the bike!?!?!

That's what your Lawyers are going to do and they're going to charge you R2000 per hour to do it.

Saturday arrived, grabbed the bike and headed out to the cradle to meet my team for its maiden voyage. Rode up the first rise (1km) then started shifting to biggest great for decent. Heard a weird grinding sound coming from the RD. Stopped too check what’s going on as I have never heard this sound before (I have a TT bike with the same Di2). At this point in time, I start fiddling with the shifters, but no matter what I do, It's stuck in the same gear and the grinding sound continues. I check the front FD in case something is off and causing the issue. To my surprise I notice a crack on the side of the motor mechanism. Ride over for the day so I pack up and head home. I message seller on the way home (15/01/2021) stating what I have observed on the FD and that the RD is stuck. I am obviously pretty pissed off that the FD is cracked as this wasn’t brought to my attention during the sale. Saturday morning 16th Jan, 06:32am I received a photo of the front derailleur showing the cracked housing, where the buyer says he was about to start riding and he noticed the crack. 10.23am I told him I was trying to get hold of my friend and will revert to him with a plan. 11.25am I phoned him later and told him I am sorry about it and did not notice the crack when I boxed the bike, but I will look for a replacement front derailleur and replace it. I then learned that his gears are not working at all now and he has tried to take it out of crash mode will diagnose it on E-Tube. ‎[2021/01/16, 06:32:28] Luke: ‎<attached: 00000070-PHOTO-2021-01-16-06-32-28.jpg>[2021/01/16, 10:23:00] Luke: Would appreciate a response.[2021/01/16, 10:23:48] S Works: Hi Luke, sorry just trying to get hold of the owner to find out from him. As I didn't see that when I boxed the bike.[2021/01/16, 10:24:22] Luke: Please do and revert with a plan.[2021/01/16, 10:36:54] S Works: I will definitely get back to you within this morning still.[2021/01/16, 10:37:06] Luke: Shot.[2021/01/16, 11:31:58] S Works: Just please make sure that the Derailleur isn't possibly in crash mode.[2021/01/16, 11:32:45] Luke: Tried already to remove it out of crash mode. No luck. Let me see what E-TUBE says. Buyer says in OP that he notified Seller of the faulty RD and the same time as the cracked FD Seller says he only learned the gears (RD) were not working after 11:25am Buyers WhatsApp only indicated a photo was sent at 06:32am

No Probs, The devil is in the details (or lack there of)

I see 11 of the ratings have happened in since 11 January, after the sale of "this" bike (9 Jan 2021).

Luke (aka FreeSoul) mentioned Rikus' name (aka 'The Seller' aka Oepsie94) in a post this morning btw i am Adam (aka AdamA)

In your opening post you omitted that the details about taking the bike for a test ride and the gears worked 100% on Wed 13th - you only added that in #73 You still have not said : if you attached the cockpit properly with a torque wench if the rear wheel was attached in the box how you transported to bike to the Cradle - threw it in the back of bakkie or transported on the back seat of a car, or on a bike rack or road it 1km in the direction of the cradle confirmed if you have a tax invoice (or not) said which "Specific software" you used for 'Clean'up the photo of the FD These are relevant questions to determine if you at taking proper care of a R60k carbon bike if the RD could have been damaged by yourself if the RD could have been damaged during transport to the cradle if you have a viable CPA claim if the seller had indeed tried to hide the crack in the FD

Welcome to the conversation Rikus, some proof would be great. Up until now we've been dealing with a one-sided story with no proof and a lot of missing details.

Nope, I don't even know they guy, I thought it was someone else with 18 x 5Star reviews (who i din't know either)

1- The cracked FD was disclosed in WhatsApp photos prior to sale, and the Seller was not aware of this but is still willing to replace like for like (2nd Hand) - this makes the seller reasonable, not dodgy. According to you the RD was working 100% on Wednesday 13 Jan. 2- How did the seller confirm the crank length? BikeHub Advert Details = False advertisingPhoto on WhatsApp = Fraud (using misleading photos)Telephone conversation = hearsay / your word vs his wordWhatsApp Message -"Yes, I think crank is 172.5mm" - would not be a lie "Yes crank is 172.5mm" - maybe a lie or a mistake "Yes crank is 172.5mm, I just checked" would be a Lie "Yes crank definitely is 172.5mm" would be a Lie You are not giving us the full picture and omitting important details.

If you sell something cheaply then you can lie about it? No, I'm not saying its okay to lie, I'm saying "if its to good to be true it probably isn't' Would you check the crank length on a bike the second it arrives? Yes, if had specified I wanted a 19" frame, with 10 Speed XT gears and 780mm handle bars and 175mm crank, and Tubeless Tyres, I would check each of those individually. I wouldn't necessarily check the following: if the chain was Shimano, SRAM or KMC the cassette was Shimano, SRAM or Sunrace if the shifter cables were Shimano or Jagwire ( not that i could tell the difference anyway) Cracked handle bar? That was a cheap-shot at the OP for putting his R60K carbon bike together without a Torque wench - I apologize, it was unnecessary. I don't think the Lawyers route is the best way, but if you can afford it then yes go have some fun. But the Lawyers on either side will will be asking the questions similar to what i have been asking?

Next time buy your bike from Cycle Lab, they have a 30 day Money back Guarantee... and a 10 point check on used bikes. https://www.cyclelab.com/promise/30day-guarantee#:~:text=WE%20OFFER%20A%2030%2DDAY%20MONEY%2DBACK%20GUARANTEE,-We%20are%20confident&text=If%20your%20ride%20is%20not,a%20full%20credit%20or%20refund.

We still don't know what bike you bought or seen any pictures of the defects... for all we know you could have bought a Tarmac SL7 Expert - Ultegra Di2 with a retail value of over R100k for R60k and now complaining about how it doesn't meet your expectations. You didn't do do your 'due diligence' but inspecting the goods yourself and now expecting the seller to take responsibility for for your actions or lack there of. If you specifically asked for confirmation of 172.5mm cranks, then this should have been one of the first things you checked on the 13 Jan when you received the bike. if its not printed on the crack how do you check this accurately? is it printed on the crank?You still haven't answered the a lot of my questions, specifically regarding owning a torque wrench. next week we going to hear about the Cracked Handle bar. You now only have a couple of options: Get lawyers involved (be prepare to invest R5k-10k and wait at least 6 months) or Name and ShameChalk the Additional costs up as school feesRemember what you learnt for those school fees

fixed A couple of years ago there was a bargain on 2nd hand Giant Trance in Cape Town, I was preparing to fly to Cape Town, check and inspect the bike and fly back the same day (with the bike). my logic was The R3500 return plane ticket the price of the bike was still a bargainLoosing R3500 doing a due diligence was better than buying something that wasn't what I expected.The bike was sold before I booked the plane ticket.

This answers some of my questions, you still have said if you put the rear wheel on. Another question: Do you own a Torque Wrench?

You just admitted 2 things 1. the gears were working 100% 2. you dropped the bike.... could this have caused the damage RD? Note: Comic Font

Form your Opening Post 18. No response. While I wait, I go have a look at all the additional pics he sent me via WhatsApp as he kept insinuating the bike was 100% when he boxed it. I find a pic of the FD and upon zooming in, you can clearly see the crack. I send a series of pics to him proving the crack was done pre send. This was at 15:33. No response. From #75 Also, you are forgetting the FD was CRACKED (and not disclosed) before it was sent to me. I have pics to prove this sent by the seller via WhatsApp which I managed to zoom in and clean up using some specific software. It is clearly visible. 1. you seem to be changing your story 2. what Software did you use? 3. What "Mint Condition" bike did you buy for R60k? 4. we still haven't seen any Pics

PM Sent

Where are you based?

This should be an insurance claim against your insurance The seller says, quote from your screen shot. "I didn't see the crack on the front Derailleur the gears were working perfect when I boxed the Bike" The bike was in your possession from Wednesday 13/01/2021 and you only notify the seller on Saturday 15 16/01/2021. According to this the RD was broken in your possession, and thus the claim on your insurance My assumptions are: You have insurance for your new 60K bike and your TT Bike (with Di2) You don't have a Tax Invoice from the seller, making this a private 2nd hand sale, void of warranties You trust the guy enough to hand over 60K on a bike you have not seen (I assume based on his BikeHub Reviews) and then don't trust him when he says the gears were working perfectly before he boxed the bike. ie you trust him with a 60k Bike in his possession, but you don't trust him with 5k RD in your possession ??? I agree with Shebeen: We don't have his side of the story. Comes down what is 'BikeBub' reputation is worth. If he is selling on behalf of someone else there is a very slim chance of refund (Unless you go the Legal route and even then there are no guarantees) My assumptions are : The money has already been paid to the previous ownerHe is trying to fix this with his commission (maybe R6000 if comm is 10%) What's missing form your details are: 5. Unpacked bike that was meticulously protected which I was stoked about. Went about putting seat post in place, re-attaching cockpit and slapping on some pedals. Bike looked great, so I plugged in the Di2 to charge and waited in anticipation for Saturday’s roll. Did you attach the Rear wheel when you unpacked the bike or was it attached in the box? Did you test shift the gears after putting the bike together? Did you test ride in the driveway after putting your bike together? If not you're very brave to go on a Cradle ride without checking, the brakes work, the saddle height, handle bar position, gears shift properly, etc 6. Saturday arrived, grabbed the bike and headed out to the cradle to meet my team for its maiden voyage. Did you drive to the Cradle or Ride there? If you drove ... how was the bike transported? Back seat or Bike rack ? Did you drive down Cedar road through the bumpy detour where they are doing the road works? Ie could the RD have been damaged at this Point? ( I drove through there on Sunday and though my car was going to fall apart and then reduce speed to 30km/h) 7.Rode up the first rise (1km) then started shifting to biggest great for decent. Heard a weird grinding sound coming from the RD. Stopped too check what’s going on as I have never heard this sound before (I have a TT bike with the same Di2). Was this the first time you shifted gears? As Jerry Springer would say "It's time to bring in the Seller".... it's Friday after all. Edit: Removed Duplicate Content

Have you had a second opinion on the Crash Recovery mode?

My 2c You should have used BikeHub Pay Buyer/Seller Protection If the 'Dealer' buys and sells bikes as a Hobby anything regarding CPA does not apply (AFAIK) If the FD cracks were in the WhatsApp then the seller was not aware of is ( As mentioned above) It is the Buyers responsibility to inspect the goods 'Mint Condition' means different this to different people, so does 'Perfect Condition' 'Like for Like' part would imply the 2nd hand parts, NOT new parts, as the parts were 2nd hand when you bought them. These could take a while to source. I think your best option is to accept the replacement parts (however long they take) and then go and enjoy your new bike. Are you Sure the RD was not in Crash Recovery Mode?

You could use this... Staight Steerer, and 9mm QR... and still run a 26" in front https://bikehub.co.za/classifieds/item/mountain-bike-forks/450482/sr-suntor-xcm-29er-fork or this ... but i don't think you are actually allowed to buy it... it's the longest running advert https://bikehub.co.za/classifieds/item/mountain-bike-forks/444/mtb-fork-tange-1-chrome-moly-26

Very Lekker!!!! Well done!

Thanks, but i already got sorted with Ridr.