River Rat Posted June 1, 2011 Posted June 1, 2011 It is not often one gets to compliment great service but when it's due it's due... I bought a Moose 4 Buzz Rack from Solomon's Cycle in Woodmead this time last year and I recently noticed that the weld on the base had come loose (clearly a lack of penetration on the weld). I took the rack back to Solomon's on Thursday last week and their response was that they would send it to the manufacturer and I would have a response by Monday. Monday comes and I have a message on my mobile that my rack was ready for collection. I collect it and attached is a letter from RFA Distributors ( I believe the agents for Buzz Rack)explaining that they replaced the entire foot of the Rack. Less than a week to address a complaint, no quibbles and clear communication. Well Done RFA ( and Sue Fowler who signed the letter) as well as Solomons, a difficult customer is impressed! :clap:
Dragu Posted June 1, 2011 Posted June 1, 2011 I haven't had any problems with my Buzz Rack at all and it is good to know if i do it will be sorted asap. Good product at a good price with good customer service and back-up = Very happy customer! I echo you River Rat, Well Done RFA!
CAAD4 Posted June 2, 2011 Posted June 2, 2011 Rodney Fowler has always backed his products well. Did the same when he did BBB, and the man can ride a bike!
Chubba Posted June 2, 2011 Posted June 2, 2011 Achtar at Solomons is a legend!isn’t that the stuff you put on curry?
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