Wrong Item Received

[Eddy Gordo]

I received my order from crc on friday. I was so excited as I finally was gonna get the knee pads I wanted. Well anyway, the knee pads were not the ones I ordered. They replaced it with a different set. Now I like the gesture, however I didnt want this pair. Then secondly I think they should have contacted me about it, so that I could decide which ones I wanted. Anyways, I will no longer support CRC for the very poor service they offered.

[Super_mil]

Have you contacted them about the error they have made?

I've always found them to have the best customer service.

[RossW]

I had a Revelation RL delivered in stead of a Reba 29er. I sent it back and got my money back. I did however lose the VAT I had paid on the item.

 

I phoned them and they were very helpful. The process of receiving the wrong item is very frustrating though.

[Eddy Gordo]

i didnt bother as it would cost me more money to get it soughted. Hence why I said they should have let me know they didnt have the stock and were gonna substitute it. I could have then chosen somthing else

[AndreZA]

Sometimes they will let you keep the wrong stuff if the costs are to high to return.

[RossW]

Sometimes they will let you keep the wrong stuff if the costs are to high to return.

 

+1