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Wrong Item Received


Eddy Gordo
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I received my order from crc on friday. I was so excited as I finally was gonna get the knee pads I wanted. Well anyway, the knee pads were not the ones I ordered. They replaced it with a different set. Now I like the gesture, however I didnt want this pair. Then secondly I think they should have contacted me about it, so that I could decide which ones I wanted. Anyways, I will no longer support CRC for the very poor service they offered.

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Have you contacted them about the error they have made?

I've always found them to have the best customer service.

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I had a Revelation RL delivered in stead of a Reba 29er. I sent it back and got my money back. I did however lose the VAT I had paid on the item.

 

I phoned them and they were very helpful. The process of receiving the wrong item is very frustrating though.

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i didnt bother as it would cost me more money to get it soughted. Hence why I said they should have let me know they didnt have the stock and were gonna substitute it. I could have then chosen somthing else

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Sometimes they will let you keep the wrong stuff if the costs are to high to return.

 

+1

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