Rant : EMOTIONCYCLING

[amoryns]

So after a week of trying to get hold of someone at Emotioncycling, I finally got a Number for Grant. After numerous emails, smses, calls, he still doesn't get back to me in regards of getting a replacement frame on a merckx

 

has anyone here had the misfortune of dealing with them before and what was your experience?

 

Unfortunately they have taken over the distribution of Merckx frames from National cycles and it is apparent that they dont care about the consumer!

Edited June 1, 2012 by amoryns

[finallygotabike]

  On 6/1/2012 at 7:31 AM, amoryns said:

So after a week of trying to get hold of someone at Emotioncycling, I finally got a Number for Grant. After numerour emails, smses, calls, he still doesn't get back to me in regards of getting a replacement frame on a merckx

 

Have you tried their landline: +27 11 262 6512

 

I have had great service from them in the past but should you not be using your LBS to get the replacement frame?

[amoryns]

manufacturer issue

[Eugene]

I had some very good service from Dave, who tried very hard to orgainise me with a Raleigh frame. But alas, Raleigh UK put a stick in the spokes.

[NotSoBigBen]

I have had excellent dealings with Grant (and Dave for that matter) at both his previous employer as well as the current, I am sure he will resolve this to the best of his ability!

[Danger Dassie]

  On 6/1/2012 at 8:36 AM, NotSoBigBen said:

I have had excellent dealings with Grant (and Dave for that matter) at both his previous employer as well as the current, I am sure he will resolve this to the best of his ability!

 

Likewise, always been on the ball each time I've dealt with them.

[amoryns]

  On 6/1/2012 at 8:59 AM, danger dassie said:

Likewise, always been on the ball each time I've dealt with them.

 

hoop so :-(

[Wyatt Earp]

  On 6/1/2012 at 10:23 AM, amoryns said:

hoop so :-(

Want Dave's number ?

[amoryns]

  On 6/1/2012 at 10:24 AM, Dangle said:

Want Dave's number ?

 

got it, thanks

[Wyatt Earp]

  On 6/1/2012 at 10:34 AM, amoryns said:

got it, thanks

Tell him to bring me my Green Machine.

[amoryns]

  On 6/1/2012 at 10:35 AM, Dangle said:

Tell him to bring me my Green Machine.

 

the cannondale ;-0

[Wyatt Earp]

  On 6/1/2012 at 10:45 AM, amoryns said:

the cannondale ;-0

Nee

 

This one

 

http://images.amazon.com/images/G/01/stores/sport-goods/1110-green-new.jpg

[amoryns]

  On 6/1/2012 at 11:36 AM, Dangle said:

Nee

 

This one

 

http://images.amazon.com/images/G/01/stores/sport-goods/1110-green-new.jpg

 

wow, freakin cool...... :-)