amoryns Posted June 1, 2012 Posted June 1, 2012 (edited) So after a week of trying to get hold of someone at Emotioncycling, I finally got a Number for Grant. After numerous emails, smses, calls, he still doesn't get back to me in regards of getting a replacement frame on a merckx has anyone here had the misfortune of dealing with them before and what was your experience? Unfortunately they have taken over the distribution of Merckx frames from National cycles and it is apparent that they dont care about the consumer! Edited June 1, 2012 by amoryns
finallygotabike Posted June 1, 2012 Posted June 1, 2012 So after a week of trying to get hold of someone at Emotioncycling, I finally got a Number for Grant. After numerour emails, smses, calls, he still doesn't get back to me in regards of getting a replacement frame on a merckx Have you tried their landline: +27 11 262 6512 I have had great service from them in the past but should you not be using your LBS to get the replacement frame?
Eugene Posted June 1, 2012 Posted June 1, 2012 I had some very good service from Dave, who tried very hard to orgainise me with a Raleigh frame. But alas, Raleigh UK put a stick in the spokes.
NotSoBigBen Posted June 1, 2012 Posted June 1, 2012 I have had excellent dealings with Grant (and Dave for that matter) at both his previous employer as well as the current, I am sure he will resolve this to the best of his ability!
Danger Dassie Posted June 1, 2012 Posted June 1, 2012 I have had excellent dealings with Grant (and Dave for that matter) at both his previous employer as well as the current, I am sure he will resolve this to the best of his ability! Likewise, always been on the ball each time I've dealt with them.
amoryns Posted June 1, 2012 Author Posted June 1, 2012 Likewise, always been on the ball each time I've dealt with them. hoop so :-(
Wyatt Earp Posted June 1, 2012 Posted June 1, 2012 got it, thanksTell him to bring me my Green Machine.
amoryns Posted June 1, 2012 Author Posted June 1, 2012 Tell him to bring me my Green Machine. the cannondale ;-0
Wyatt Earp Posted June 1, 2012 Posted June 1, 2012 the cannondale ;-0Nee This one http://images.amazon.com/images/G/01/stores/sport-goods/1110-green-new.jpg
amoryns Posted June 1, 2012 Author Posted June 1, 2012 Nee This one http://images.amazon.com/images/G/01/stores/sport-goods/1110-green-new.jpg wow, freakin cool...... :-)
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