Corvus Posted July 9, 2013 Posted July 9, 2013 Some of you may have seen my complaint about my experience with Fulcrum wheels on the "Exciting new store" thread. Essentially what happened was, I bought a Fulcrum Red Metal 3 wheelset from Finishline cycles about a year or so ago. In October last year my rear wheel got damaged and I have been struggling to have it replaced.When I mentioned this in the "Exciting new store" thread Finishline contacted me and they've been really helpful in trying to get the issue sorted for me, so for that I am truly grateful and impressed. Thanks to Clint and Ian at Finishline for their efforts. The problem though, seems to be with Fulcrum (and/or the agents for Fulcrum in SA). Based on what Finishline reported the agent doesn't seem to supply replacement rims as a rule.This may be a general Fulcrum issue as an online search for rims also proved difficult. The major online bike shops (such as CRC) don't stock them. Clint managed convince the agents to find a rim for me, however the agents want just over R 2000.00 for the replacement rim. That seems hugely excessive, considering that almost all alloy replacement rims for DT Swiss, Easton and Mavic cost less than half of that, at least online, not to mention that they are actually readily available, unlike Fulcrum ones. I can't justify spending R 2000.00 to replace my broken rim, so I'm basically giving up on the issue, and will instead buy a completely different brand should I decide to upgrade my wheelset again. I guess the bottom line, based on my personal experience, is that Fulcrum wheels are not a worthwhile purchase in the long run and It would seem more prudent to buy a different brand such as Mavic or Easton, even if the alternative costs more initially.
101SCC Posted July 9, 2013 Posted July 9, 2013 Had the same issue with a set of Campagnolo Eurus 2 Way Fit wheels.Damaged the rear rim, was quoted via a bike store from J&J Cycling R5,700 for a rear wheel! Went on to EBAY bought a Eurus Rim, Landed at R1,600.00 and paid R400.00 to have it relaced using existing Spokes and Hub. Wheel is as good as new. For R2,000.00
BarryH Posted July 9, 2013 Posted July 9, 2013 Now I had a very similar experience, but with Mavic SLR's, now I am on Fulcrum Red Metals. Dang, it seems like I've gone from the fire into the frying pan, but the Fulcrum's at least does look a lot tougher.
Thomo Posted July 9, 2013 Posted July 9, 2013 Becoming a problem with many high end "boutique" type wheels.Either no rims, or otherwise you're expected to buy a complete spoke set in order to replace one.
Corvus Posted July 9, 2013 Author Posted July 9, 2013 ASG are the agents, right?As far as I know ASG are no longer the agents for Fulcrum.
dracs Posted July 9, 2013 Posted July 9, 2013 As far as I know ASG are no longer the agents for Fulcrum.Interesting... Becoming a problem with many high end "boutique" type wheels.Either no rims, or otherwise you're expected to buy a complete spoke set in order to replace one.As I said to Corvus in the other thread following a crash, I got sorted with 3 new spokes in a couple of days - but that was around Sept last yr so perhaps new agent since then...
Spinnekop Posted July 9, 2013 Posted July 9, 2013 ASG are the agents, right? J&J Or at least they used to be
Spinnekop Posted July 9, 2013 Posted July 9, 2013 Problem with SA is that we don't really import RIMS. Wheels yes but not rims. Doesn't matter what manufacturer. In the old days you used to have all these rims hanging in the shop and you bought the hoop and saved up for the hubs and spokes etc. From there your custom built your wheels. But in the past 5-10 years the whole culture of "quick and easy" made it not worth while to import hoops. Well......that is what I think...... Scott Foil 1
RockCoach Posted July 9, 2013 Posted July 9, 2013 Problem with SA is that we don't really import RIMS. Wheels yes but not rims. Doesn't matter what manufacturer. In the old days you used to have all these rims hanging in the shop and you bought the hoop and saved up for the hubs and spokes etc. From there your custom built your wheels. But in the past 5-10 years the whole culture of "quick and easy" made it not worth while to import hoops. Well......that is what I think...... There are agents for guys who import rims. International Trade does Spank and WTB. I use them often. But yeah, you don't see them at the LBS.
Bike Mob Posted July 9, 2013 Posted July 9, 2013 ASG are the Fulcrum Agents, J&J are still Campag agents. JJ would only have quoted a full wheel if no rim was available, so they upsold to get you moving if that was an option. They can get rims alone but it takes a week or two.
dracs Posted July 9, 2013 Posted July 9, 2013 http://asgsport.co.za/index.php/fulcrum-wheels/ Go to the source - defiantely still ASG.
Corvus Posted July 9, 2013 Author Posted July 9, 2013 http://asgsport.co.z...fulcrum-wheels/ Go to the source - defiantely still ASG.hmm, ok. I guess I heard wrong.
ASG Posted July 16, 2013 Posted July 16, 2013 Hey guys, we're definitely still the distributors of Fulcrum. Please give us a call on 012 751 4130 for any queries
gummibear Posted July 16, 2013 Posted July 16, 2013 Fulcrum Red Metal 3 are a great set of wheels but rims are hard to find and expensive.185 euros over here so R2000 seems fair.Gave mine to a friend,after i broke the back rim on a pavement jump,he had them fixed.Built up a set of 32 hole rims that are easy to source parts for to train on and keep the light wheels for races.
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