Hattons Cycles @ Illovo Eston Race absolutely useless

[madmarc]

The bike shop guy sounded pretty reasonable, although bit over priced, not necessary for rant.

 

If you are on good terms with your LBS, they probably would've fixed it up for free...

 

Edit: Quicklinks are crap. I always carry chain breaker

 

I ridden quicklinks on both 9 & 10 spd on both road and MTB. I never had a failure. In fact the 10 spd which they say you can't re-use, I reuse up to 10 times before I replace it.

as insurance I always ride with 2 spare though

[Nicko]

Yes guys the tdk cassette on my rear wheel had been played too many times....

 

Ok my cassette was obviously very worn (not stretched), and it was my mistake to put a new chain on it. Hey I only started riding this year, so I'm learning the hard way sometimes. First time I've ever had to change a chain, didn't know the state of the cassette...

 

And yes they managed to get the 11 speed quick link to fit, with a lot of effort though. However the link doesn't work at all, it doesn't rotate at the pins where it's supposed to...

[Nicko]

We should stop wining about service and start doing simple things like that ourselves.

I've been cycling for 13 years now and I have seen bad service over the years.

Get a bicycle how to repair book and start learning to service and repair your own bikes.

When you do it yourself you will be sure to know how to fix it in a race.

 

I agree with you. I've been trying to learn. However my 6 months of riding, doesn't quite equate to the experience of your 13 years. And secondly, I didn't have the tools to DIY. When you go to somebody who's only job is to know how to repair/fix bikes, you'd expect them to be of some help.

 

Not trying to discredit your point, but unfortunately I'm not currently at that point where I know everything about bikes. Sometime you have to learn the hard way, like I did on the weekend

[BMXER]

I have a simple rule, I ride the bike = I work on the bike.

 

When heading down a hill at 90+ kph, I need to be sure each bolt is in place.

 

I only trust myself....

[olram_df]

I have a simple rule, I ride the bike = I work on the bike.

 

When heading down a hill at 90+ kph, I need to be sure each bolt is in place.

 

I only trust myself....

 

Not that I've been 90+kph, but I like this advice. I would also tend more towards this way of doing things, although there is still a lot I'd like to learn.

[Stretch]

Yes guys the tdk cassette on my rear wheel had been played too many times....

 

Ok my cassette was obviously very worn (not stretched), and it was my mistake to put a new chain on it. Hey I only started riding this year, so I'm learning the hard way sometimes. First time I've ever had to change a chain, didn't know the state of the cassette...

 

And yes they managed to get the 11 speed quick link to fit, with a lot of effort though. However the link doesn't work at all, it doesn't rotate at the pins where it's supposed to...

 

unless you riding big mileage in the last year, you should not need to replace your chain and your cassette should not be that worn. Depending on how often and well you clean your drivetrain, as well as the components you should get anything from 4000 plus on your drivetrain before things are needing to be realised.

 

A nice simple way to check your chain wear is to take a steel rule and measure 12 links. 12 links should equate to 12 inches. 1/16th of an inch wear over that means you must replace your chain. 1/8th means your cassette likely needs to be replaced as well.....or you just dont replace anything and just ride till it all needs replacing.

 

I think if you measure your old chain you will find it will be worn more than 1/8th of an inch and hence the slipping you experienced

[Nicko]

unless you riding big mileage in the last year, you should not need to replace your chain and your cassette should not be that worn. Depending on how often and well you clean your drivetrain, as well as the components you should get anything from 4000 plus on your drivetrain before things are needing to be realised.

 

A nice simple way to check your chain wear is to take a steel rule and measure 12 links. 12 links should equate to 12 inches. 1/16th of an inch wear over that means you must replace your chain. 1/8th means your cassette likely needs to be replaced as well.....or you just dont replace anything and just ride till it all needs replacing.

 

I think if you measure your old chain you will find it will be worn more than 1/8th of an inch and hence the slipping you experienced

 

I purchased a second hand bike. So this kind of adds to why I didn't know the exact condition of each of the components. The chain I snapped the day before the race only had 0.25% stretch, but I'm not sure how many chains the previous owner of the bike used on the cassette.

[BMXER]

unless you riding big mileage in the last year, you should not need to replace your chain and your cassette should not be that worn. Depending on how often and well you clean your drivetrain, as well as the components you should get anything from 4000 plus on your drivetrain before things are needing to be realised.

 

A nice simple way to check your chain wear is to take a steel rule and measure 12 links. 12 links should equate to 12 inches. 1/16th of an inch wear over that means you must replace your chain. 1/8th means your cassette likely needs to be replaced as well.....or you just dont replace anything and just ride till it all needs replacing.

 

I think if you measure your old chain you will find it will be worn more than 1/8th of an inch and hence the slipping you experienced

 

On a mountain bike, 4000 km on a single chain WILL eat your cassette. I maintain my bikes very well and use a park chain toll to measure wear, depending on mud / dust / lube used you will battle to get 2000 km on a singe chain before it is worn to the point of needing replacement. Going over 2000 km on a single chain will mean a worn cassette and worn rings.

[Guest]

I purchased a second hand bike. So this kind of adds to why I didn't know the exact condition of each of the components. The chain I snapped the day before the race only had 0.25% stretch, but I'm not sure how many chains the previous owner of the bike used on the cassette.

I actually enjoy fixing my bike. Slowly build up a set of bike tools starting with the most used tools. The hub, park tools and bike radar have some good sites that I have used to fix bike problems.

[Track]

The branch falls under Hattons PMB not Pinetown.........There is no longer a Hattons in Pinetown, it is now called KT cycles and the owner is a very helpful and respected person.

 

Agree 100%. Kovilan at KT goes the extra mile and offers fantastic service.

[Stretch]

 

 

On a mountain bike, 4000 km on a single chain WILL eat your cassette. I maintain my bikes very well and use a park chain toll to measure wear, depending on mud / dust / lube used you will battle to get 2000 km on a singe chain before it is worn to the point of needing replacement. Going over 2000 km on a single chain will mean a worn cassette and worn rings.

Yeah I meant with a chain change...I managed 4500 on 2 chains...and then replaced the entire drive train

[Antoo]

Funny enough, when chatting with Navin, the owner of Hattons, who happens to have been the one who served the OP, he remembered the incident very well.

 

What I can say is that, when you were one of the people attended to in the rush before the race and the person that served you remembers you well, it raises questions.

Anyone wanting an alternate view of the incident, pop into Hattons.

 

The original post sounded way off too me, but eish, Nicko, eish.....

 

Beyond the 2 sides to the story, I'm still keen to know why the OP did not get a quote from Jowetts, who were set up alongside Hattons, who, if Navin was over charging for the service, would have been cheaper.

Secondly, given the width of an 11speed quick link, it would not close/engage on a 10speed chain, but then again I could be wrong. Perhaps the OP could post a couple pics of the offending link in place, to confirm his allegation.

[olram_df]

Hmmmm...

[Stretch]

Funny enough, when chatting with Navin, the owner of Hattons, who happens to have been the one who served the OP, he remembered the incident very well.

 

What I can say is that, when you were one of the people attended to in the rush before the race and the person that served you remembers you well, it raises questions.

Anyone wanting an alternate view of the incident, pop into Hattons.

 

The original post sounded way off too me, but eish, Nicko, eish.....

 

Beyond the 2 sides to the story, I'm still keen to know why the OP did not get a quote from Jowetts, who were set up alongside Hattons, who, if Navin was over charging for the service, would have been cheaper.

Secondly, given the width of an 11speed quick link, it would not close/engage on a 10speed chain, but then again I could be wrong. Perhaps the OP could post a couple pics of the offending link in place, to confirm his allegation.

 

you get a free pole with that...but unfortunately not very comfortable to ride with

[road]

you get a free pole with that...but unfortunately not very comfortable to ride with

[road]

HI GUYS. KOVILIN AT KT CYCLES PTN -EX HATTONS IS AN APPROACHABLE GUY WHO WILL KEEP THE SHOP OPEN FOR YOU AFTER HRS IF YOU STRANDED AND EVEN LEND YOU EQUIPMENT IF NEED BE.

HE OPENED THE SHOP FOR ME AT 4 AM AND SORTED MY BIKE OUT.

A HUMBLE MAN WHO NEEDS OUR SUPPORT.