Dark Horse wheels

[TONY1968]

q

Edited March 11, 2015 by TONY1968

[koukie]

I have a set, also 50mm clinchers and using them for about two years now. But have never had any problems with them.

['Dale]

I bought a set of 50mm Dark Horse clinchers from revolution cycles on 4/10/2013 after about 500km i suffered bearing failure on the drive side. Revolution replaced the bearing at my cost after asking me if i had dismantled the hub and regreased the hubs. To me this was uncalled for as i dont have a clue how to dismantle the hub in the first place. I was asked by the mechanic if id regreased the bearings.

Prior to owning these wheels i owned a set of American Classics 58mm Carbon Clinchers although not the best of wheel sets as far as stiffness is related to weigh, i must admit that the American Classics are by far superior to the Dark Horse wheels when it comes to rolling resistance. This morning i wanted to go for a ride just to discover that my rear wheel had broken a spoke flush with the hub . My faith in these wheels is sadly lacking. Any other Hubbers had similar experiences?

 

I know two riders that ride them hard and lots.

They're happy.

 

Please take it back to DH. Have you raised it with them already?

I hear their after-sales service is awesome.

[TALUS]

It would have been nice if you gave them first chance to respond. You could then have published their response.

Edited April 6, 2014 by TALUS

[TONY1968]

q

Edited March 11, 2015 by TONY1968

[Sulli]

I've ridden thousands of km's on mine with no servicing, one true as precaution. I think They are great wheels!

[TALUS]

I have dealt only once with a bike shop in CT. I was on Easter holiday and my Dropper Post started acting up. We were planning to do a big few days of riding. I could not get the wholesale workshop or any bikeshop to help me. Eventually I drove past Revelution Cycles, stopped and walked in. They have never seen me before. The owner (or his son) gave me his Reverb bleeding kit so that I could do the bleed myself. When I took it back the Monday he didnt want me to compensate him for the material used. Revolution Cycles treated me better than I could ever expect. I will not easily be convinced of the opposite.

 

 

 

[Guest DieBees]

This is actually the LBS and not the supplier that is at fault. The supplier would be more than happy to help you. Maybe you should contact them ditectly? I have friends that are very happy with their DH wheels.

[Wez-O]

This is actually the LBS and not the supplier that is at fault. The supplier would be more than happy to help you. Maybe you should contact them ditectly? I have friends that are very happy with their DH wheels.

I would tend to agree with this.

['Dale]

I posted here because i was not impressed with the after sales service that i recieved from RC. I feel that if i spend my cash at any bike shop and if i have an issue with my purchase that i should be well looked after and not brushed aside like i have been on the two occasions that i have returned the wheels to the bike shop. To me after sales service is important. Im no pro rider but i do expect to be treated with some dignity if i have an issue with a product that ive paid for.

 

Go directly to DH.

I only hear raving reports about their after-sales service.

 

Good luck.

[Underachiever]

BTW, the wheels carry a 1 year warranty. So speak with DH on the issue you have!

[Darkhorse Bikes and Wheels]

I bought a set of 50mm Dark Horse clinchers from revolution cycles on 4/10/2013 after about 500km i suffered bearing failure on the drive side. Revolution replaced the bearing at my cost after asking me if i had dismantled the hub and regreased the hubs. To me this was uncalled for as i dont have a clue how to dismantle the hub in the first place. I was asked by the mechanic if id regreased the bearings.

Prior to owning these wheels i owned a set of American Classics 58mm Carbon Clinchers although not the best of wheel sets as far as stiffness is related to weigh, i must admit that the American Classics are by far superior to the Dark Horse wheels when it comes to rolling resistance. This morning i wanted to go for a ride just to discover that my rear wheel had broken a spoke flush with the hub . My faith in these wheels is sadly lacking. Any other Hubbers had similar experiences?

 

I am sorry to hear about your experience with RC as well as our wheels. I personally have only ever had good experiences with RC and they are my LBS of choice.

Regarding your wheels please feel free to contact us to organise some new bearings. I am sure once you have got some new bearings in your wheels it will change your opinion on them.