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Posted

Bought a new pair of bib shorts last week, one ride later and a section of the seam holding the chamios (both inside and out) seem to have come apart and is unthreading itself.

 

Is this a random defect or is it going to happen again if I get a new pair?

Posted

Bought a new pair of bib shorts last week, one ride later and a section of the seam holding the chamios (both inside and out) seem to have come apart and is unthreading itself.

 

Is this a random defect or is it going to happen again if I get a new pair?

Random.. go swop it for a new one.

Posted

Random.. go swop it for a new one.

 

I just took it in, apparently it has to go back to specialized first...so now I sit with nothing :thumbdown: Just hope this gets sorted out before the weekend

Posted

I wouldn't accept that, you paid for them and you should get a replacement asap....

 

I got the feeling the guy thought I wasn't being honest or something, i'll give it its two days and then start raising hell

Posted

Last year I bought the merrel bib and top, I think it looks cool and took it on account. Did the mtb challenge , washed it and the black turned white/grey. Took it back, they offered me a replacement which I refused and they reversed the payment. Must say the oke at due south handled it well, I didn't want the replacement cos the same would have happened. They reckon the new ones dont have that issue.

Posted

I hate when stores quickly switch to "just the middle man" when there are problems/issues.

Those issues should be resolved between store and supplier ... customers shouldn't have to 'suffer'.

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