Terrible service from RedHub Cycles

[Hairy]

My 105 wheel hub cracked last Nov, Shimano local said earliest they can get is June this year. 

in other words they will not do a special order as it cost's them money to do so, so you must just suck it up and wait till it suites them to have a new shipment brought in.

[Bub Marley]

My 105 wheel hub cracked last Nov, Shimano local said earliest they can get is June this year. 

You don't have to go Shimano local though. If you messed up a clients bike, you need to get that part to him as quickly as possible even if it costs you a bit more. That would constitute good service. As far as I'm concerned, it's not the customers problem that Shimano local did not have stock. There are plenty of other avenues, local or international, where this could have been sourced.

[scotty]

Yep, considering the price of bikes they have to....at toyota(honeydew toyota) they do an inspection when you book the car in detailing scratches and other issues that are present, you have to sign this doc. This will protect the shop and the client...saying the bike came in like that is not a defense. 

Redhub claim to do similar. 

 

What we do in our workshop:

1. We provide clients with a cost effective professional service, ALL BRANDS, ALL GROUP SETS.
2. A 30-point check before all services commence is standard practice.
3. Faults detected during comprehensive 30-point checks are communicated to clients to agree final service requirements, before any additional work is done.
4. A quality assurance process is followed whereby final work results are double checked by more than one technician.
5. Service costs for a service ranges from R 275 to R 675 (excluding parts).
6. We can collect and return customer bikes in JHB, PTA area for a fee of R 110.00.
7. We supply detailed billing information and keep computerized service records and history.
8. Comprehensive cleaning of the bicycle and lubrication of the chain of every bike is standard practice.

[rouxtjie]

You don't have to go Shimano local though. If you messed up a clients bike, you need to get that part to him as quickly as possible even if it costs you a bit more. That would constitute good service. As far as I'm concerned, it's not the customers problem that Shimano local did not have stock. There are plenty of other avenues, local or international, where this could have been sourced.

Spot on

 

Yip hairy, not good enough I am afraid. If it was my shop, I would have bought a crank online if the normal supplier cannot get it to me in a reasonable timeframe. That is adding value to the client. You will pay a bit more, but gain loyalty. 

 

Now the client here it seems came to thehub as a last effort since other channels didn't work...

[Wil6]

Seriously?

That is a crap bit of luck, hope you get sorted.

Is it really getting to the point where we have to photograph the bike from all angles before it goes in?

Maybe the shops need to institute a system like the cell companies have where a list of scratches/damage etc is completed when you drop the bike off?

Thats why I decided to start servicing my own bikes. It takes time that I don't always have, but since doing so, my bearings seems to last longer and I don't have the odd scratch or stripped bolt to worry about anymore.

 

I only take in the parts like my lefty to let my lbs send it to Omnico to service. But I strip and fit the fork myself.

[rouxtjie]

 

Redhub claim to do similar. 

 

What we do in our workshop:

1. We provide clients with a cost effective professional service, ALL BRANDS, ALL GROUP SETS.
2. A 30-point check before all services commence is standard practice.
3. Faults detected during comprehensive 30-point checks are communicated to clients to agree final service requirements, before any additional work is done.
4. A quality assurance process is followed whereby final work results are double checked by more than one technician.
5. Service costs for a service ranges from R 275 to R 675 (excluding parts).
6. We can collect and return customer bikes in JHB, PTA area for a fee of R 110.00.
7. We supply detailed billing information and keep computerized service records and history.
8. Comprehensive cleaning of the bicycle and lubrication of the chain of every bike is standard practice.

 

So if no faults were reported to michelle before servicing commenced, the shop accepts that ALL the damage occurred on their premises and should be liable

 

Am I over simplifying things here???

[Escapee..]

So its going backwards and forwards, no end in sight

 

At the end of the day, most people that see this will have a negative perception about RedHUB

[rouxtjie]

So its going backwards and forwards, no end in sight

 

At the end of the day, most people that see this will have a negative perception about RedHUB

Agree mnr, do a google search for them, page 1 of your search and this thread pops up. Its really in their interest to solve the kukspil

[Flowta]

Seriously?

That is a crap bit of luck, hope you get sorted.

Is it really getting to the point where we have to photograph the bike from all angles before it goes in?

Maybe the shops need to institute a system like the cell companies have where a list of scratches/damage etc is completed when you drop the bike off?

 

Yup, bent hose barb and scratched/scuffed "stanchion".

 

Shop has owned up to it, not sure how they're going to sort it out, but I'm having to remind them about it

[Escapee..]

Agree mnr, do a google search for them, page 1 of your search and this thread pops up. Its really in their interest to solve the kukspil

 

 

Does it really matter/make a difference.

 

Just look at those dirty/skelm bliksems selling fake bikes, even CARTE BLANCHE didnt make a difference.

They still trading as usual, AFAIK?

[rouxtjie]

Does it really matter/make a difference.

 

Just look at those dirty/skelm bliksems selling fake bikes, even CARTE BLANCHE didnt make a difference.

They still trading as usual, AFAIK?

Nope, toe soos n klei-os se....There is a new shop there, those okes are gone.

[Escapee..]

Nope, toe soos n klei-os se....There is a new shop there, those okes are gone.

 

 

Good riddance

[M3NACE]

Been reading this from the start, in my humble opinion Redhub Cycles should accept the damage and resolve this issue ASAP as there policy states "A 30-point check before all services commence is standard practice." clearly this was not done!!!

[Hairy]

Yup, bent hose barb and scratched/scuffed "stanchion".

 

Shop has owned up to it, not sure how they're going to sort it out, but I'm having to remind them about it

hose is easy peasy, but a stanchion I would think = shinny new dropper post

[BarHugger]

My 105 wheel hub cracked last Nov, Shimano local said earliest they can get is June this year. 

 

Is this what you are looking for??

 

http://www.aliexpress.com/item/105-FH-5800-HB-5800-hub-32H-MTB-bicycle-bike-hubs-for-shimano-5800-hubs-9S/32227136918.html

 

(4-8 days delivery using UPS.....cost a little more)

 

Provisional apologies if it is totally of the mark.

[REDHUB CYCLING]

In order to conclude this matter on this forum we would like to summarize as follows:

In this case and in every other request by customers we do respond as and when matters are raised.

In this specific matter "facts" and "problems" did "develop" and vary from time to time.

Our formal proposal on 22 January dealt with the matter of discoloration of a crank as the one and only issue. The "thank you" response to this e-mail and the fact that no other issues were raised as outstanding substantiates acceptance of our position and the scope of the problem.

We are absolutely committed to quality service to each and every customer, but cannot be expected to take responsibility for issues not caused by us.

We stand by the fact that the discoloration was not caused by us- in fact this was the only "claim" of this nature ever.