Andrew Steer Posted October 5, 2015 Posted October 5, 2015 You, Mr Steer, are in the wrong business.......Please start by setting up a customer service school for bike shops. (Either that or politics ) What did I ever do to you...
Escapee.. Posted October 5, 2015 Posted October 5, 2015 Megs Could you please post pics of the shirt? Would like to see exactly what/where the problem is. Probably better if you wear it when taking the pic.
Escapee.. Posted October 5, 2015 Posted October 5, 2015 Megs Could you please post pics of the shirt? Would like to see exactly what/where the problem is. Probably better if you wear it when taking the pic. Please dont be a guyPlease dont be a guyPlease dont be a guyPlease dont be a guyPlease dont be a guyPlease dont be a guy
Andrew Steer Posted October 5, 2015 Posted October 5, 2015 Please dont be a guyPlease dont be a guyPlease dont be a guyPlease dont be a guyPlease dont be a guyPlease dont be a guy
slickandtyred Posted October 6, 2015 Posted October 6, 2015 Megs, first up, thanks for the support - we love the Euro Pro top and we're hoping to change peoples perceptions on the Imported stuff being better than local. Things like this don't help of course, but zips do break, it's almost part of life I guess (death, taxes - you know the drill) - its happened on my Levis, on my overpriced Adidas jacket. We do though of course wish it never happened! This is for the record the 3rd zip malfunction we are aware of (out of around the 160 odd we have sold so far) which is too high a ratio for our liking - the zip is in fact being changed for all future versions of the jersey. This zip was bought specifically for this shirt in light of it's very suitable aesthetics. The body hugging, tight-fit nature of the shirt it seems is probably placing the zip under a bit more strain than usual. Your shirt is going to the factory this week for the zip to be replaced. I hear your concerns on the picked stitching being visible, but I can assure you it (picking) is a big part of any sewing process and the forgiving nature of most polyester and Lycra garments makes it a very viable option. We do though promise to replace the shirt entirely should there be any signs of the zip change. We're also going to offer you 25% of any other Anatomic item in the shop as an apology for any inconvenience - apparently you quite fancied our Classics shirt. If you have any other concerns, please send me a pm or contact Pieter at the Johannesburg Factory shop 011 782 0182. He will of course be in touch as soon as your jersey is ready. Kind regardsAndrewNicely done. Good stuff.
megs Posted October 7, 2015 Author Posted October 7, 2015 Thanks Andrew for coming back to me! Its much appreciated! And based on your feedback I am sure the shirt will come back 100%! And Escapee, I am a female
Shebeen Posted October 7, 2015 Posted October 7, 2015 Thanks Andrew for coming back to me! Its much appreciated! And based on your feedback I am sure the shirt will come back 100%! And Escapee, I am a female shotgun! We're still going to need that photo
Escapee.. Posted October 7, 2015 Posted October 7, 2015 Thanks Andrew for coming back to me! Its much appreciated! And based on your feedback I am sure the shirt will come back 100%! And Escapee, I am a female http://replygif.net/i/1513.gif
Zatek Posted October 7, 2015 Posted October 7, 2015 Please dont be a guyPlease dont be a guyPlease dont be a guyPlease dont be a guyPlease dont be a guyPlease dont be a guy How about you challange Megs to a ride at Suikerbosrand. The one who is second has to post a pic. Good luck Escapee. You are going to need it.
megs Posted October 22, 2015 Author Posted October 22, 2015 Just a follow up on this post, thank you Andrew, got my repaired shirt back, it looks good! And thanks for the discount on another shirt!
KingTJ Posted October 22, 2015 Posted October 22, 2015 Just a follow up on this post, thank you Andrew, got my repaired shirt back, it looks good! And thanks for the discount on another shirt!glad you got the happy ending you wanted...Well done Anatomic. NB. We still need photo of you and said shirt , otherwise it did not happen
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