Dragon sports and Giant Dropper repair/replacement

[Cube120]

Getting any manufacturer to acknowledge that their product has " failed" or is " defective" is extremely frustrating,despite the terms of the warranty they offer.Have had a similar experience with the brand of bike i ride,and eventually after 6 weeks the " part" in question arrived and has now been fitted.But much communication from my side,very little from theirs(unless prompted by me) has eventually resulted in a replacement being provided.I dont think the agents/distributors understand the ramifacations of platforms like this when they fail to deliver on the " customer promise".Word of mouth today is huge,social media is an even bigger platform.Speak to as many people as you can in order to get the issue resolved. 

[Iwan Kemp]

UPDATE from Giant SA

 

"We have finally received a shipment of seatposts from Giant. We've stripped them down for parts and repaired all the seatposts we have here. Those that could not be fixed were replaced.

 

Our 142 x 12 axles are also now available and all orders have also been despatched."

 

So if you're LBS has not phoned you to update you check in with them again. 

[Runbikeswim]

UPDATE from Giant SA

 

"We have finally received a shipment of seatposts from Giant. We've stripped them down for parts and repaired all the seatposts we have here. Those that could not be fixed were replaced.

 

Our 142 x 12 axles are also now available and all orders have also been despatched."

 

So if you're LBS has not phoned you to update you check in with them again.

Thanks where did u get this? Site? Email?

 

 

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[Iwan Kemp]

Thanks where did u get this? Site? Email?

 

 

Sent from my iPhone using Tapatalk

 

Via email yesterday. It was an update from their side after having spoken to them re your original post. 

[Brickleberry]

Via email yesterday. It was an update from their side after having spoken to them re your original post.

But then why can't they give the customer an answer ? They told the OP they had no idea when stock would arrive ? Knobs

[Runbikeswim]

So gave my show this week a repaired dropper....

no notifications from giant sa and none from cajees ( surprise! )

 

And no cable or switch came back.....

nice giant !

 

 

 

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[Brickleberry]

So gave my show this week a repaired dropper....

no notifications from giant sa and none from cajees ( surprise! )

 

And no cable or switch came back.....

nice giant !

 

 

 

Sent from my iPhone using Tapatalk

Hold on , you bought from Cajees ? Might explain the lack of service from giant . From what I have heard a lot of what they sell is grey. Also Cajees are know for zero after sale service .

[Runbikeswim]

A long stare down and they took one off another trance ..... never again giant or cajees

 

So any one in the market for a giant dropper pm me

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[TAAHIRWP]

How are the Lyne droppers?  I think I would also prefer selling my Giant dropper as soon as it comes back (maybe in 2018, early 2018..)

[Eddy Gordo]

Apparently the Lyne ones are really good.

[lechatnoir]

Hold on , you bought from Cajees ? Might explain the lack of service from giant . From what I have heard a lot of what they sell is grey. Also Cajees are know for zero after sale service .

 

There, I fixed it

[Bizkit031]

How are the Lyne droppers?  I think I would also prefer selling my Giant dropper as soon as it comes back (maybe in 2018, early 2018..)

Seen a couple now and they look decent and are priced well.

[TAAHIRWP]

Seen a couple now and they look decent and are priced well.

If i remember correctly... Buddy of mine says they partially hydraulic too. He is enjoying his.

 

I just hope after sales is better with Lyne.

 

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[Josh0]

If i remember correctly... Buddy of mine says they partially hydraulic too. He is enjoying his.

 

I just hope after sales is better with Lyne.

 

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The Lyne droppers are great quality IMO. I bought a 120mm drop internal dropper end of last year. Then it started to develop a loss in travel after only 2 rides.

 

Lyne asked that I make a video clip, showing the issue, to show the factory. After a week Lyne delivered a brand new updated 120mm, and took the defective one back.

 

The replacement has been flawless for 6 rides now. Their after sales service is top notch!

[TAAHIRWP]

Maybe we can do a mass credit of the giant droppers, and swap for Lyne posts.. hahaha hahaha..

 

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[T-Bob]

The Lyne droppers are great quality IMO. I bought a 120mm drop internal dropper end of last year. Then it started to develop a loss in travel after only 2 rides.

 

Lyne asked that I make a video clip, showing the issue, to show the factory. After a week Lyne delivered a brand new updated 120mm, and took the defective one back.

 

The replacement has been flawless for 6 rides now. Their after sales service is top notch!

 

They have killer service. I got a 150mm dropper for my HT and Derry @ Lyne told me that there had been a problem on a couple of cartridges, he'd tested the one he had out form me but if there was the slightest issue then I should just drop him a msg and they'll sort it out quick, quick... Plus they back them selves with a 2 year warranty. 

 

So back to Giant.... Actually, don't get me started. Still nothing and still no conversation happening between the LBS and Dragon. Still a month down the road without a dropper on my Tranny. Really could have done with it yesterday at Tokai on Cobra and the DH's.