Coolspin Posted April 13, 2018 Share LIfetime refers to the lifetime of the frame, which is judged by most manufacturers as 5 years. They figure the frame only has to last 5 years, as after 5 years there would be a redesign anyway and it would be time to upgrade. This is all stated in the warranty docs that you get with the bike. It would be a wise decision to actually read these things. That is, if the bike shop bothers giving it to you with your new bike. The reason there is no warranty on secondhand frames is to encourage new bike sales.If "lifetime" of the frame is judged by manufacturers to be 5 years then why dont they just say "the warranty is 5 years"Why bring "lifetime" into the statement at all.Marketing methinks. Link to comment Share on other sites More sharing options...
karma Posted April 13, 2018 Share I've asked the question, and the logical response was: 2.) The warranty is applicable to the first owner only - a pretty standard condition on most warranties that rewards the first owner of the product who paid a premium to buy new vs used. Link to comment Share on other sites More sharing options...
Wet Ears Posted April 13, 2018 Share I've asked the question, and the logical response was:Makes sense Link to comment Share on other sites More sharing options...
DCJ Posted April 13, 2018 Share I think this is a little more clever than we give them credit for. Suppliers know that frames get used till they break. However most people that can afford to buy new will sell the bike and buy a new one within 5y. Thus they actually only need to worry about the first 5y on average. Saying lifetime is more a gimmic in my opinion Mostly a gimmic, my brother in law however is the exception that proves the rule. He has gotten 3 new frames from Giant because of the lifetime warrenty so far Link to comment Share on other sites More sharing options...
rudi-h Posted April 13, 2018 Share If it doesn't break in a year or 2 then i don't think it's a factory defect. nope, it still can be... my job is partly to take equipment manufacturers to the cleaners for substandard parts irrespective of warranty terms... you can be sure that manufacturing flaws stick out their necks much more often than one would expect, even after years of operation. a warranty should technically be aligned with the agreed expectation of how long a product is supposed to last. Age is a poor measurement for the life of a bike frame, because bike frames break due to the cumulative distance or time that it travelled and has nothing to do with age. If bicycles were a major player in the transport industry and not a "sport", bikes would have had a known life expectation, say 50000km's similar to what we have with cars. If it breaks within this life expectation and it can be proven to be a design / materials / manufacturing problem (and yes, the cause of failure can be determined accurately) then the manufacturer needs to pay up for the portion of the life not achieved. Problem with bikes are that no one can prove how far / heavy a bike has been ridden, thus we sit with this silly time-based problem in which manufacturers need to have a cutoff point base on # of owners or age. Fortunately these guys also have a reputation to protect, so if you have a broken frame after 5.2 years (say a fatigue crack at a weld), but know that your bike only did 10000km's, then you can shame them on the hub if they don't want to take some ownership Link to comment Share on other sites More sharing options...
Chris NewbyFraser Posted April 13, 2018 Share I have a pair of 2016 Specializes mtb shoes. I bought them in 2017 from a person for whom they did not work. Early this year, after a wet summer (sorry Cape Town) the soles parted company from the leather. Took them to my local Spez shop. They said that Specialized will not be interested in entertaining a claim (even though they acknowledge they had a shoe problem from 2016 production). I was told, sweetly and sadly by a good man, to eff off. I have since bought a Giant mtb............. read between the lines. Link to comment Share on other sites More sharing options...
Cat2forLife Posted April 13, 2018 Share I have a pair of 2016 Specializes mtb shoes. I bought them in 2017 from a person for whom they did not work. Early this year, after a wet summer (sorry Cape Town) the soles parted company from the leather. Took them to my local Spez shop. They said that Specialized will not be interested in entertaining a claim (even though they acknowledge they had a shoe problem from 2016 production). I was told, sweetly and sadly by a good man, to eff off. I have since bought a Giant mtb............. read between the lines. Look, I realize this leaves a bad taste in your mouth, but that is the policy. That is the policy for all brands. Giant included. I'm sorry to hear about your issue with the shoes, but such is life. Link to comment Share on other sites More sharing options...
PhilipV Posted April 14, 2018 Share I have a pair of 2016 Specializes mtb shoes. I bought them in 2017 from a person for whom they did not work. Early this year, after a wet summer (sorry Cape Town) the soles parted company from the leather. Took them to my local Spez shop. They said that Specialized will not be interested in entertaining a claim (even though they acknowledge they had a shoe problem from 2016 production). I was told, sweetly and sadly by a good man, to eff off. I have since bought a Giant mtb............. read between the lines.I met a guy in Jonkers moving stumps and stuff out of the way after a storm. I helped him, we started chatting and he asked me if I was happy with my shoes (spez rhyme.) I said Ja, except for the stitching coming loose. He gave them one look, and said, "bring them in, I'll warranty them, that's not right." Turned our it was the warranty guy from head office. It's not applicable to your case, but it's to show that the guys are not unreasonable. (And I'm a giant fan as well.) Alt option: Have you taken the shoes to a place like barksole to have the sole glued back on? I did that with an older pair of cycling shoes, used them on the spin bike as my mtb shoes are always dirty. My boet uses them now, still going on the spin bike. Link to comment Share on other sites More sharing options...
daniemare Posted April 14, 2018 Share I wonder how many people know about the “first buyer” policy regarding warranties.I often see on the hub people advertise“As new - still in warranty ““Still in Box” etcBut sellers think a 10% discount to the new price is a “great deal”Yes you can ask what you want for used goods and I know some might get lucky and a good shop might help you out, it is not a guarantee.So I wonder what will happen to the used prices on classifieds if all know that warranties do not transfer Link to comment Share on other sites More sharing options...
Eugene Posted April 14, 2018 Share Warranties are at the discretion of the seller (except for CPA), so when we buy, we accept their terms. Having said that, I think the warranties offered by the cycle industry are poor. This rubbish of not passing to a second owner is only one such. My pet hate is when they warranty a frame and don't cover the build costs or warranty a frame that is different to what you previously had and expect you to cover costs of new shocks, headsets etc because the replacement frame doesn't fit the current parts. We accept their terms when we buy, so can't really argue, but it doesn't change the fact the warranties are poor Link to comment Share on other sites More sharing options...
Duane_Bosch Posted April 14, 2018 Share I have a pair of 2016 Specializes mtb shoes. I bought them in 2017 from a person for whom they did not work. Early this year, after a wet summer (sorry Cape Town) the soles parted company from the leather. Took them to my local Spez shop. They said that Specialized will not be interested in entertaining a claim (even though they acknowledge they had a shoe problem from 2016 production). I was told, sweetly and sadly by a good man, to eff off. I have since bought a Giant mtb............. read between the lines.You can't HONESTLY have expected the company to honour a "warranty" on a 2 year old pair of 2nd hand shoes. Come on man!!! Link to comment Share on other sites More sharing options...
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