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Fantastic service TREK Bikes SA and BEST BIKES Durbanville


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My local customer wheels his 10 year old Gary Fischer  dual 29er into the shop with tears in his eyes. Both the chainstay and the linkage has cracked . The customer cycles in the heavyweight division . Expecting not being able to find replacement parts he goes and buys another bike because the Desert Dash was around the corner .

With little hope I approach TREK SA ( TREK took over Gary Fischer , I learned on this hub.)

A quick response from Shaun Mileson from TREK. Pse send photos , which I did.

Quick again I received a list of the parts required with part numbers and prices. But , said Shaun I need to buy from a TREK dealer . Having met Chris from BEST Bikes earlier on a visit to Prince Albert I approached him.

Again , nothing difficult . Invoice sent , paid and parts ordered from USA.

And said Shaun , If the customer can provide proof of payment , he will submit a warranty claim . That on a 10 year old bike .

Service like this from both strongly influences future business.

Well done guys.

Arno

 

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