hansolo Posted September 20, 2019 Share The coating covering the optical HR sensor on my Fenix 3 HR Sapphire is cracking and already gone in places. I sent it in to Garmin and got the following response: "We continue to evaluate reports of cracked HR sensors on our watches. The cracks are cosmetic and watches we’ve tested continue to operate normally. Cracks do not affect the water rating. Since the cracks are on the back of the watch, not visible during use, and do not affect performance, replacement or repair is not necessary." Any one else experience this problem? Link to comment Share on other sites More sharing options...
m-squared Posted September 20, 2019 Share I have a similar issue. It's actually a well known issue and happened to a batch that was made. Looks crap but it still functions. When I first saw it, I thought I cracked the sensor on something. hansolo 1 Link to comment Share on other sites More sharing options...
hansolo Posted September 20, 2019 Share I know it still works but I'm wondering what will happen if the coating is completely gone. Sad that they don't seem to think its a problem they need to address. Link to comment Share on other sites More sharing options...
shaper Posted September 20, 2019 Share I know it still works but I'm wondering what will happen if the coating is completely gone. Sad that they don't seem to think its a problem they need to address. If it goes and it leaks and you get water damage.... I would go back to Garmin and re-quote what they told you about being ok to still use and then ask for a replacement/upgrade as you continued to use it on Garmin's advice, which would have been incorrect if it becomes the case. Link to comment Share on other sites More sharing options...
hansolo Posted September 20, 2019 Share Thanks, sounds like my only real option anyway. If it goes and it leaks and you get water damage.... I would go back to Garmin and re-quote what they told you about being ok to still use and then ask for a replacement/upgrade as you continued to use it on Garmin's advice, which would have been incorrect if it becomes the case. Link to comment Share on other sites More sharing options...
IceCreamMan Posted September 20, 2019 Share to be fair its out of warranty (I would imagine) thus Garmin actually have no obligation to you. Don't think the 3 is supported at all anymore. Link to comment Share on other sites More sharing options...
hansolo Posted September 26, 2019 Share Really impressed with Garmin, they gave me a new watch! I'll definitely continue supporting them. lurkerza, IceCreamMan and shaper 3 Link to comment Share on other sites More sharing options...
IceCreamMan Posted September 26, 2019 Share wow, brilliant outcome. which model did they give you? Link to comment Share on other sites More sharing options...
hansolo Posted September 26, 2019 Share Same one I had, Fenix 3 HR Sapphire. A Fenix 6 would have been very nice but that's pushing my luck more than a little bit... wow, brilliant outcome. which model did they give you? Link to comment Share on other sites More sharing options...
IceCreamMan Posted September 26, 2019 Share Fantastic outcome. Garmin generally do the right thing in that regard. i spose the real cost of producing a watch (lets say the Fenix 6) is in the R&D and not the actual product thus they have very favourable return policies as the actual product is cheap. (if that makes sense) Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now