Giant Neos GPS uploading problem

[Warrenlee]

Hi Guys, I need your help. I have bought a Giant Neos GPS and and Giant Heartrate monitor (chest strap). I downloaded the Neostrack App. The computer works wonderfully, the app is fairly easy to use and works. However I cant seem to get the app to talk to my Strava account. How do you get them to sync and has anyone else had a problem? 

[ChrisF]

Bought the Neos ... could not link it to my phone or computer ...

 

Went back to the shop ... they started off full of bravado .... got stumped ... on the phone, tried a couple of work arounds .... eventually they said the unit would have to be sent back, but they did not have another unit in stock for me.

 

I opted to cash out .... paid up for a Garmin

[EltonB]

In Neostrack app, under Setup, the Strava Sync option must always be On, before any ride. If not, the ride will not load.