XTR Rims Warranty???

[Johan Bornman]

Jeeez I go do some river rafting and this is what happens in the mean time..

Cut a lot of stuff.....

 

 

 

 

Odion, I dare you to memorise this answer and recite it when you go to Coolheat to change your rim. Please record the episode.

 

On second thoughts, I'd like you to first go to your bike shop and practice it there before insisting to go to Coolheat yourself to get a new rim.

 

If you do this I'll rebuild your wheel for free.

 

 

[Odion]

Hi Johan, just some febback I thought you would be interested in. I'm still in the process of trying to sort out my rims. However the feedback from my LBS who has spoken to Coolheat is that this is not a once off problem and has or still is occuring. Apparently certain tubeless sealants are corroding the scandium, especially at vulnerable points such as the valve hole. Not sure what you make of this????

[Johan Bornman]

I do find it interesting from two angles.

 

1) You are still in the process. This sounds like the Post Office you're dealing with. What's the issue, let them sort it out and lets get on with our lives. Jeeez.

 

2) They're talking BS. That crack originated at that burr. No two ways about it. The story of the sealant corroding the scandium is BS. There are only three molecules of scandium in that rim in anyway and they're certainly not arranged in a straight line next to the valve hole. What a coincidence.

 

3) Third point even though I only budged for two: sealant shouldn't get into the valve hole, that means the wheel leaked air all the time. Besides, sealants are mostly water, not nitric acid.

 

Take the rim directly to Coolheat and show them a print-out of this thread. Record the answer. It will be interesting.

 

 

 

[Johan Bornman]

PS. Thanks for the feedback. Not many people here come back and post the result.

[SwissVan]

Hi Johan' date=' just some febback I thought you would be interested in. I'm still in the process of trying to sort out my rims. However the feedback from my LBS who has spoken to Coolheat is that this is not a once off problem and has or still is occuring. Apparently certain tubeless sealants are corroding the scandium, especially at vulnerable points such as the valve hole. Not sure what you make of this???? [/quote']

 

Sounds like they are trying to drag the warranty claim out for as long as possible, surely if it is not a one off problem then they can make a decison and confirm if you have a warranty issue or not.

 

Ask them to name which sealants are "suspected" to be causing the corrosion.

 

Odion you are quite patient, did Cool heat send the wheel back to Japan via the Suez canal?

 

 

 

 

 

[Odion]

Hi guy's, just some feedback. Coolheat have honoured the warranty and my rim has been replaced at no charge. I collected the new rim about 2 weeks ago. Yes, long process, but thumbs up to Coolheat for replacing without any problems.

[nathrix]

Why did it take 4 months to have your xtr rim replaced by coolheat??? Did you have spare wheels/rim to ride with while waiting? This thread was a very intresting read!

[Odion]

Yes, it did take long!

 

 

 

Name and shame.....Coolheat was waiting for a proof of purchase, which I had lost. The wheels were bought from Westdene Cycles, who would not help me ito verifying the purchase with Coolheat (Coolheat just wanted proof that I had bought it, even just a phone call would have done it.). I have purchased many items at Westdene and the guys remembered me buying the rims, but were not forthcoming.

 

 

 

However, my LBS, Sweat and Gears, eventually took the rims and took up the issue on my behalf with Coolheat. Thumbs up to Sweat and Gears! And thumbs up to Coolheat for being trusting regarding the purchase date of the rims.

 

 

 

I did have spare rims, so this is why I was not too stressed with the delay. Not that waiting for the rims was any fun!