I am so pissed off now.

[gummibear]

About a month ago I had my MTB built at a PE bike shop.i have been useing them for years now.

Firstly my brake calipers weren't tightened on and caused a shudder on the brakes.

I also saw that my bars were upside down and my gears were not set properly so i took the bike back to them and it was soughted.

 

Then this week i sold my bar and stem as the stem was to short and i decided to then replace it with a black stem and then get a new black bar and grips to.

 

So this is where the problem started i take the old grips off and find the bars are scratched and the bare aluminium can be seen i take the gear and brake levers off and its even worse.

So then i want to take the stem off to post it and find that one of the bolts is stripped and has been put in place with superglue.

 

I went to them and they just said i stripped the bolt and scratched it when i took the stuff off,wich i know i didn't.

 

I then had to contact the buyer to cancel as i couldn't sell the goods in that condition.

 

Surely the customer should have some sought of protection from the shops damaging parts.

[SL7]

Name and shame - can't let other cyclists have their pride and joy messed up.

[Willehond]

Unless you can proove they did it, you are screwed.  Not worth the costs to sue them, so just take your business elsewhere.  Would you trust their work again?

Don't bother with name and shame.  They will just deny!

 

My LBS also stripped my front derailleur clamp bolt, which I found out a couple of weeks later when it slipped, but I decided to just take it as my damage and move on.  I have enough other crap in my life to suffer the small sht

[Slowbee]

 

Wild dog you have just convinced me to take my business else where.

 

 

Slowbee2009-12-05 03:26:59

[parabola]

 

I scratch my bars all the time when putting grips and brakes on. Sliding those metal shifters and brakes on is pretty difficult to do without scratching the paint. Its normal, and will not effect them in any way.

 

Stripped super glued bolt is just horrifying and dangerous.

 

parabola2009-12-05 03:34:25

[gummibear]

Small scratches i can understand but this took the paint off,i took them off and they were pretty loose and never scratched .

 

Iam not going to name them as times are tuff and business is slow.it's not the owners fault as they can't see what the mechanics are up to all the time.

[jadekmartin]

Speaking of bad luck , a few months ago  my rear rim hub broke , it was repaired and now after a few months i used that rear rim to build up a bike and saw that the space between the disc and the spokes was too narrow and that the brakes wont fit , my only option...purchase a hope hub - R2200 or buy a new rear rim - R4000 ... we all get bad luck dude..

[Minion]

 

it's not the owners fault as they can't see what the mechanics are up to all the time.

True, but how they then go about sorting out the problem and making things right is the owner's responsibility.

 

[Speed Devil]

WinblownPE, it doesn't help use the state of the economy to let these tjops off the hook.

 

It is especially now that they should be upping their game to retain their clients and attract new ones.

 

If I was you I would name and shame them. It will show them that they can't take the customer for a ride just because they can. What ever happened to "the customer is always correct"?

[gummibear]

There work is usually very good when they do it themselves and we don't have many choices in PE for good work.

[g-rex]

The tell the owners about the problem. If you don't tell them then their mechanics will continue doing poor work and other people / bikes will suffer.

[rawoke]

@WinBlowPE

I soo hear you on this ! i HATE HATE HATE incompetence/***-service to the point where i spent about an hour a day emailing/phoning companies complaining ! Jaa probally not good for my health !

What i did found out was yes the higher you go the better and then my personal fav is threaten them with a website like "shopname-sucks" and yell loud in clear about the magnet-stickers you are about to go and make for you car that tells the whole world how k@k they are ! etc !!

 

Goodluck man !! o btw there are like a consumer-serivce-watchdog ! Dunno how much they will be able to help you !

 

 

[Nish4]

I had a freewheel body replaced the other day at a shop in our area as I didnt have the know how or tools to remove etc. Long story short, the new freewheel body was not running that free once fitted, take the wheel off and all is good but once fitted when you stop pedaling the chain hits the chainstay !! Took her back and all of a sudden the rear derailer is bent blah blah blah.

I left feeling quite bad and very despondent as this was a week before the 94.7. A day later I took the wheel off and had a good look at what was happening and found the right spacer fitted the wrong way round that was rubbing on the rubber seal !! Turned it around and all was good again.

Now if I had the money I probably would have paid for the new derailer - I was furious.

Wont support them again even though they are conveniently close to where I stay.

 

[Brighter-Lights]

The owner of the shop should know what his mechanics are up to and what's going on in the workshop...

 

Sorry about your experience...

[wisecrack]

Think I know the shop you are referring to.

 

Great owner ,but had an incident where I had a bike serviced and decided to ride back home. When I got home I noticed the 4 bolts that clamps the stem to the steerer was not tightened at all That leaves me to think that no one did a final check on the bike once work was completed.

 

Luckily the nut of the top cap was fastened super tight

[Showtime]

Classy option not to name and shame. Also have some terrible stories about PE shops. Personally nobody touches my bike but me, can't have a failure after travelling 500km to a race or something.

 

 

 

Can say Philemon at Cycle Pro has done the initial setup on my previous GT and my new Anthem and I couldn't find anything wrong when checking myself before first use.