Does CRC really give good service ?

[Konaman]

I have had more than 20 orders from CRC in the last 5 years. Not a single problem or issue! Excellent service

[Capcha]

sounds to me like they mistook the words South Africa with South America. Guess it could be a honest mistake. Still would erk me off though.

[Capricorn]

it might not be CRC's fault as the delivery address comes off the information provided by the customer. Could be a Royal Mail Royal Fail..

[andretraut]

That is a bummer of note! I ordered some expensive carbon goodies two months ago, and all went smooth. Place my order on the Wed pm and received my stuff next Tues am... awesome. With my order came Look bar tape, but unfortunately the wrong one. I ordered cork, and received the more expensive microtex one, so I pop them a e-mail, only to receive a reply back almost immediately. They were fresh out of cork, and instead send me the alternative (which I am pretty pleased with after I gave it a try). They apologised for the error, said I can keep the microtex tape, and three days later I was refunded for the cork tape. Now that is what I call service. I browse their website everyday in search of something (don't know what) that I might need, just to experience their great service again!

[mountain_lion]

https://community.bikehub.co.za/topic/60834-1010-for-crc/page__view__findpost__p__918351

[kosmonooit]

Absolutely - I have had 1000% better service from them than any local BS!

[baie-sukkel]

Absolutely - I have had 1000% better service from them than any local BS!

 

I have aslo had very good service from them untill my goods went missing, this si what I am trying to say all along. I don't need an Unbreela when the sun shine, it's went things go pear shape that I need help............thats my gripe with this deal.

[rock]

first time I've ever heard of a parcel going to the completely wrong place and now the daggers are out??

 

give them a break weather its their mistake or royal mail - they ship out thousands of order every week.........I'm sure theyll fix you up and prolly compensate you for the delay problem etc - thats their style......

[baie-sukkel]

first time I've ever heard of a parcel going to the completely wrong place and now the daggers are out??

 

give them a break weather its their mistake or royal mail - they ship out thousands of order every week.........I'm sure theyll fix you up and prolly compensate you for the delay problem etc - thats their style......

 

 

OK, now if I had made contact with CRC 4 time ( two emails and two calls) and I dont get any response on what they intend doing to resolve the matter..............What must I do ?? I am not nailing CRC for a bad company with bad service I say " I got a problem, contact them and ask for help, so far not feedback was given from them and my parcel does'nt move from where it is stuck in the Brazial customs. The CRC helpdesk chap did hower say" he is very sorry about this"" Well sorry does'nt let my parcel rock at my address. Please guys stand on the other side of the counter with YOUR parcle missing and then ask them to assist and you dont get any...............THAT is what I am talking and not trying to make CRC out to be bad, many of my orders also arrived hassle free, but this one not.My thread topic is "does CRC really supply such good service " And NOT CRC is K@K ....I yesterday emailed them again and ask them to now action this problem,,,,,,,,,,because up to now I have not received a single reply re what to do ar owhat they will do to assist.

[rock]

....Brazillian customs is notoriously difficult - fact, so not the best place for it to land up by mistake. I'm surprised they have not been more help as you say.......

 

hope it works out......

[Capricorn]

well, your question generalises the overall CRC experience which if responded to in the negative, is saying CRC is ***. What some are saying is, it's an isolated incident, but definitely warrants some concern. However, as a general means of doing business, no. That is not CRC's policy at all.

 

I have to ask though: what was your conversation with them when you telephoned them? I ask becuase if I had to get on the horn, I would first attempt to understand how the package found itself in Brazil instead of South Africa. What delivery address did they use, and where did they source it from. This will help isolate where the mistake occured: the client, CRC or shipping agents. This is important as CRC's whole xperience rests largely with safe, efficient delivery of packages. They are after all, the classic mail order company. They are big enough to put pressure on their couriers to buck up, not to mention pay up if they have to keep reimbursing clients.

I would also have names of people i spoke with, with deadlines for when this issue would be resolved and how, and requested them to send you an email stating their intended course of action with aforementioned deadlines. Belts and braces approach.