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the customer is always (a) right (d@#s) ...


Tumbleweed

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Nope' date=' you heard me ever giving anything back? Too smart for that (so far .............)[/quote']

 

Lucky, VERY lucky.

 

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That is their problem. It took me nearly a year to buy my new bike. Afraid to make the wrong decision.

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Originally posted by BigBen

Nope, you heard me ever giving anything back? Too smart for that (so far .............)


Lucky, VERY lucky.

 

Its all quite easy!  You bought it on a sale!  And you and the LBS owner has agreed on a disclosure price (incredibly reduced) should your loved one (SWAMBO) try to confirm the price!

 
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My LBS (1 of them anyway!) owner is my daughters partner and she's pregnant with his baby. He aint making no strange moves so I'm covered there at least! Would never say anything without my confirmation!

 

My bank manager/ credit card statement, now there's a different story, covering well so far!

 

I have this theory that why don't bike shops register there official banking company as something obscure like 'XYZ trading', then when explaining things on the CC it could be some other article one has purchased for the home/car/garage perhaps?
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Die ou het vir homself (in die goeie ou dae toe mens nog kon) 'n pragtige Colt Python met 'n agt duim loop in stainlesssteel gekoop en vir Ma vertel dit was op die uitverkoping vir R99-95. Sy wou hom toe surprise en 'n matching ene gaan koop. Hy het nou nog die merke op sy kop waar sy hom geslaan het toe sy uitvind die rollie het R5200-00 gekos!!!!!! So BB OPPAS!!!!!!!! Ek dink 'n fietskettang slaan harder as 'n rollie se kolf!!!!!!!!!

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Clap great idea BigBen it would help hide my Specialized purchases as you can only use the warranty replacements story once before the wife gets wise and realizes you are just upgrading the frame. slckrb2007-10-25 06:46:37
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Clap great idea BigBen it would help hide my Specialized purchases as you can only use the warranty replacements story once before they get wise.

 

Now I'm thinking a Bicycling tip!
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Just got a mail from cycle lab as to their customer policy, I wonder if it has anything to do with this thread??????

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Just got a mail from cycle lab as to their customer policy' date=' I wonder if it has anything to do with this thread??????[/quote']

 

Post it would like to see what they have to say!!!!!!!!!!!
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Remember Cycle Lab?s Unique Policy:

 

In the business, where bicycles and accessories are pretty much the same, it?s

the people and policy of a company that make a difference. We know that it?s

your Satisfaction that keeps us in business. That is why we, without

reservation, guarantee that if for any reason, at any time, you are not

completely satisfied with any item you purchased from us; we will gladly

repair, replace or credit you the money.

 

1.    

30

Day Test Ride!

 

To guarantee you have purchased the correct bicycle, ride it for 30 days. If in

that time you are not completely satisfied, please return the bike for an

exchange.

 

2.    

Customer

service above all else!

 

If you do not feel that we are living up to our mission, let us know and we'll

fix it immediately. If you have a concern and would like to discuss it with me

directly, please email me [andrew@cyclelab.com] and I will personally respond

to you.

 

3.    

Full

Service Packages Available

 

Silver Service Package - 2 full Valets and Bike Lubes, 1 Full Minor

Bicycle Service, 1 Full Major Bicycle Service

 

Gold Service Package - 3 full Valets and Bike Lubes, 2 Full Minor

Bicycle Service, 1 Full Major Bicycle Service

 

Premier Service Package - 4 full Valets and Bike Lubes, 3 Full Minor

Bicycle Service, 1 Full Major Bicycle Service .

 

 

 

When you buy a bike from Cycle Lab, we provide you, for FREE, with a Bike

service package. *Conditions apply.

 

 

 

For more information and Prices, Click

Here to request a Presentation on our Service Packages

 

4.    

Full

Cycle Lab Bike Set Up with every bike bought from Cycle Lab.

 

All Road and Mountain Bikes bought from Cycle Lab are set up and customized to

suit your body, Cycle Lab are the leaders in Bike Set-Up!

 

Cycle lab will gladly set you up on your existing bike.

 

Click

Here to receive a Power Point Presentation The Cycle Lab Bike Fitment

system ! [Cycle Lab Bike Setup]

 

Map to Cycle

Lab JHB. Map to Cycle

Lab CT. Map to Cycle

Lab DUR. Map to Cycle

Lab PRE.

 

You can also contact any of our departments on +27 (11) 707

2700 In JHB

 

You can also contact any of our departments on +27 (21) 700 1060 In CT

 

You can also contact any of our departments on +27 (31) 563 4333 In DUR

 

You can also contact any of our departments on +27 082 335 1425 In PRE

 

Cycling Super Store Retail Hours:

 

Mon to Fri; 08h00 to 18h00

 

Saturday; 08h00 to 15h00

 

Sunday; 08h00 to 13h00

 

Public Holidays; Sunday times

 

At Cycle Lab, we offer you at No extra cost;

 

- A Full Bike Set-Up, we customise your bike to your body

 

- A Full Bike Maintenance Plan with your New Bike.

 

- A 30 Day Test Ride on every New Bike purchased

 

If there is anything we are not doing, any more we could

be doing or anything you think we could do better, please let me know. I am

committed to offering the highest levels of service to the cycling community;

your input would be greatly appreciated. CLICK

HERE to mail me.

 

Thank you,

 

Andrew McLean

 

Cycle Lab

 

The Experts in Cycling!

 

 

 

Cycle Lab (Johannesburg, Fourways)

 

Tel: +27 (11) 707 2700


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what i'd like to know is do cycle lab sell the bikes that are returned as "new" bikes to the next guy? 

 

Either that or they return it to the supplier...wich is unlikely. They def do not give it to charity.
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what i'd like to know is do cycle lab sell the bikes that are returned as "new" bikes to the next guy? 

 

Either that or they return it to the supplier...wich is unlikely. They def do not give it to charity.

 

well i hope the scmuck i dealt with takes his business there and gets someone else's reject exchanged bike.
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