Thanks to everyone that has taken the time to post.
We recently contracted an external vendor to develop the integration between our financial system and our online store. Needless to say this integration failed completely last Monday with this SIDI / HIGH5 sale resulting in several ‘out of stock issues’ and an overwhelming amount of of back-office administration.
Coupled with an incredible uptake on the '50% off' offer, this placed a fair amount of extra pressure on a system that is designed to operate automatically and efficiently (and has to date).
We apologise for any inconvenience caused. We have dealt with, or are dealing with, the orders that could not be fulfilled. In most cases upgrades or refunds were offered and dealt with. We acknowledge that a few customers did not get immediate feedback or assistance due to the above.
More than 90% of orders taken as part of this sale were processed and delivered without a glitch and within 2 days. We are happy that one or two customers made the effort here to testify to that that fact.
Our goal, as always, is to sell the best products at the best prices and deliver them as quickly as possible to your doorstep. Something that we’ve managed to do successfully since launching asgthestore.com and something that is supported by the 5* average review rating that we are very proud off.
If you still have a specific problem or query related to this or any other daily sale, please mail hylton@asgsport.co.za and we’ll revert as soon as possible.
We'll continue to offer these daily sales leading up to the opening of our new Pretoria store and hope that you'll forgive us any growing pains that may have caused some inconvenience...we're not going anywhere and will address each issue to the best of our ability. Hopefully we won't have too many more issues to deal with.
Regards
The ag team
So guys, Our Shipment of the Bkool indoor trainers arrived, Now just waiting for customs to clear...
So if you are looking for a cheap set-up have a look at the Bkool Smart Go
http://asgthestore.com/bkool-smart-go-pre-order
Gives Power,Cadence, Speed AND it includes a ANT dongle so no need to go splash 700-1000 Bucks for a dongle.
mmm i don't think you need a gaming PC for zwift, You can make it work on something WAYYYY cheaper,
This is the minimum requirements for Zwift, Maybe looking at R3k so spend the rest of the cash on a nic BEEEEG TV and a super sound system to gooi Metalica when slamming that interval
and a then with the change you can afford a BKOOL indoor trainer
We received a good review on our trainers . We still have a few left that you can pre-order before they run out. They will arrive in SA next week...
https://www.bikehub.co.za/features/_/gear/reviews/review-bkool-smart-pro-indoor-trainer-r6753
You guys have mail...
Is ASG not a wholesaler?
Hi wahoofish
Yes we are We import the following products
Pinarello, Ellsworth, Willier, High 5, Rudy Project, Scicon, Sixs, Ftech, Veloflex, Fast Forward, Ursus as well as Selle San Marco, Sidi , Bkool Trainers
signed up, hopefully some points left
You have mail....
Ok thanks
Registered and added to cart.
Great. So you got 1000 points after registering...
which means if you go checkout the product you can use the 1000 ASG points for a discount.
Im still waiting for my bonus points...
Rudi your points has been updated
if you can do a super deal on these base layers that be great
http://asgthestore.com/cycling-apparel/kit/base-layers/sixs-smx-vest-black-carbon
Stefmeister, I heard a whisper that there might be a few 1000 points registrations left
Go and register and add the vest to your cart.... i leave it there
so 1000 ASG points is R250 worth...
Hi Guys
With regards to the SLX pricing please bear in mind that the first link was for the latest upgraded M7000 range. So that pricing is much more expensive compared to the older M675 range.
However here i loaded a SLX M675 Set for you, and its wayyyyyy cheaper
http://asgthestore.com/accessories/mtb-components/brakes/shimano-slx-m675-disc-brake-set
Hi
Is that R1929 per brake?
Thanks
Yes that per brake
Is that price for a complete set of SLX brakes?
Hi Pusher
That is for a lever, Brake hose, Caliper and Brake Pads
Service and by that I mean quick service. Maybe I just got spoilt when I was living abroad. Order today and get shipped today. I know postal services around the globe differ. and I am not talking about when it gets delivered but when it leaves you shop. If I order before 12 I would like it to leave your store that day.
Henk why not try our online store, We have a maximum turnaround time of 48 hours if we have the products ect. We understand customer service is the number 1 priority then comes pricing
In my view if you create an online store you either create a one stop shop (and I'm not referring to the lack of nutrition items) but to most things cycling. I will rather go search an array of online sites that covers most of my cycling needs whether "window shopping" or hunting for specifics. Sites that cover smaller very specific makes or specialised items will only apply to when one has specific needs.
For me this is the reason CWC (had to put that in because The Hub loves them ), CRC, Merlyn, Total Cycling etc are so popular. Because they carry a wide variety.
Starting off by stocking what people want can only take you so far. My "wants" change all the time and lead time between "want" and "need" is too short to wait.
1/2 cents worth.
Hi Pah Bear
Thank you for your thoughts, We fully understand and thank you for your comment.
Because we distribute these products it makes it difficult to supply you with competing brands. However, Let me know if there is something you really want. Maybe i can get it for you.
SLX Brakes?
Hi hellocolour
Here you go
http://asgthestore.com/accessories/mtb-components/brakes/shimano-slx-m7000-brakes
We are giving you the chance to help us create the BEST Online store in SA
We are asking you to help us upload products that you would like to see on the Online Store.
Just say the product or brand below and we will try our best to make it happen
NB* We can't upload any competing brands to our products of ASG, So for instance no other nutrition brand
Which option for the trainer do you select as it is not on the list. I assume it is the "BKool Smart Pro"? Only asking as I don't want to place an order and end up with issues
Hi mtgoat
Yes, You can choose the bkool smart pro as a smart trainer, This will activate the Bkool pro or Go trainer
Bkool Smart Go is not on the list of compatible trainers for Zwift. Is this correct or is an update on there website necessary?
Hi mtgoat
I can confirm that the Bkool Smart Go is compatible with Zwift. I have ridden on it myself.
Not only is it compatible but the Bkool trainers will provide you with accurate power readings on Zwift as well as speed and cadence, and the trainer changes resistance automatically on hills or downhills.
Fancy riding your favorite race? Or maybe try the Alpe d'huez, Well now you can, The Bkool Smart Pro can simulate up to a 20% gradient, Here is a look at our Virtual Racing App
https://www.youtube.com/watch?v=6-jFxLtvAjE
BKOOL SMART GO
SPECS
-Can reach up to 800 W.
Simulates slopes of up to 8%.
-Noise level: 75 dB at 30 kph.
-The only trainer that simulates inertia.
Smart adjustments on gradients.
-Wireless, can connect to external Bluetooth and ANT+ devices
-Folding stand. 9.85 kg.
Disassembly into two pieces.
-Easy to set up, doesn't need calibration.
The wheel adjusts to the roller
-Compatible with all wheel sizes (from 20" to 29").
PRICE:R6999
BKOOL SMART PRO
Specs
-Can reach up to 1,200 W.
Simulates slopes of up to 20%
-Noise level: 75 dB at 30 kph.
-Uses ANT+ to communicate with the simulator
-Compatible with all wheel sizes (from 20" to 29").
-Bkool trainers are the only ones that simulate inertia
Smart adjustments on gradients
-Easy to set up, doesn't need calibration.
The wheel adjusts to the roller
PRICE: R8499
ASG The Store! Happy Hour Sale
in Bike Shops & Services
Posted
Dear FondiMig, would you mind mailing Hylton with your real email so we can resolve this. Hylton@asgworld.co.za. Sorry for the inconvenience.