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ASG

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Posts posted by ASG

  1. Dear Hylton,

    I have been waiting for my refund for the second day now and still no cash. As a matter of fact my order status still shows as "processing" on your site although we clearly agreed to cancel my order. I'm giving this until Thursday and will email you with my personal details first thing if this is still not rectified.

     

    Dear FondiMig, would you mind mailing Hylton with your real email so we can resolve this.  Hylton@asgworld.co.za.  Sorry for the inconvenience.

  2. Thanks to everyone that has taken the time to post.

     

    We recently contracted an external vendor to develop the integration between our financial system and our online store. Needless to say this integration failed completely last Monday with this SIDI / HIGH5 sale resulting in several ‘out of stock issues’ and an overwhelming amount of of back-office administration.

     

    Coupled with an incredible uptake on the '50% off' offer, this placed a fair amount of extra pressure on a system that is designed to operate automatically and efficiently (and has to date).

     

    We apologise for any inconvenience caused. We have dealt with, or are dealing with, the orders that could not be fulfilled. In most cases upgrades or refunds were offered and dealt with. We acknowledge that a few customers did not get immediate feedback or assistance due to the above.

     

    More than 90% of orders taken as part of this sale were processed and delivered without a glitch and within 2 days. We are happy that one or two customers made the effort here to testify to that that fact.

     

    Our goal, as always, is to sell the best products at the best prices and deliver them as quickly as possible to your doorstep. Something that we’ve managed to do successfully since launching asgthestore.com and something that is supported by the 5* average review rating that we are very proud off.

     

    If you still have a specific problem or query related to this or any other daily sale, please mail hylton@asgsport.co.za and we’ll revert as soon as possible.

     

    We'll continue to offer these daily sales leading up to the opening of our new Pretoria store and hope that you'll forgive us any growing pains that may have caused some inconvenience...we're not going anywhere and will address each issue to the best of our ability. Hopefully we won't have too many more issues to deal with.

     

     

    Regards

     

    The ag team

  3. mmm i don't think you need a gaming PC for zwift, You can make it work on something WAYYYY cheaper, 

     

    • OS: Windows 7 x64 bit, OSX 10.8
    • Processor: Intel Core 2 Duo
    • Memory: 4GB
    • Graphics: 1GB dedicated GPU, or embedded Intel HD 4000/AMD R5 
    • Hard Drive: 4GB of free space

     

    This is the minimum requirements for Zwift, Maybe looking at R3k so spend the rest of the cash on a nic BEEEEG TV and a super sound system to gooi Metalica when slamming that interval

     

    and a then with the change you can afford a BKOOL indoor trainer :whistling:  

  4. Service and by that I mean quick service. Maybe I just got spoilt when I was living abroad. Order today and get shipped today. I know postal services around the globe differ. and I am not talking about when it gets delivered but when it leaves you shop. If I order before 12 I would like it to leave your store that day.

    Henk why not try our online store, We have a maximum turnaround time of 48 hours if we have the products ect. We understand customer service is the number 1 priority then comes pricing 

  5. In my view if you create an online store you either create a one stop shop (and I'm not referring to the lack of nutrition items) but to most things cycling. I will rather go search an array of online sites that covers most of my cycling needs whether "window shopping" or hunting for specifics. Sites that cover smaller very specific makes or specialised items will only apply to when one has specific needs.

     

    For me this is the reason CWC (had to put that in because The Hub loves them  :whistling: ), CRC, Merlyn, Total Cycling etc are so popular. Because they carry a wide variety.

     

    Starting off by stocking what people want can only take you so far. My "wants" change all the time and lead time between "want" and "need" is too short to wait.

     

    1/2 cents worth.

    Hi Pah Bear

     

    Thank you for your thoughts, We fully understand and thank you for your comment. 

     

    Because we distribute  these products it makes it difficult to supply you with competing brands. However, Let me know if there is something you really want. Maybe i can get it for you.  :clap:

  6. post-16745-0-43257900-1500545302_thumb.jpg

     

    We are giving you the chance to help us create the BEST Online store in SA

    We are asking you to help us upload products that you would like to see on the Online Store. 

    Just say the product or brand below and we will try our best to make it happen 

     

    NB* We can't upload any competing brands to our products of ASG, So for instance no other nutrition brand

     

    ASG ONLINE

  7. Which option for the trainer do you select as it is not on the list. I assume it is the "BKool Smart Pro"? Only asking as I don't want to place an order and end up with issues

    Hi mtgoat

     

    Yes, You can choose the bkool smart pro as a smart trainer, This will activate the Bkool pro or Go trainer 

  8. Bkool Smart Go is not on the list of compatible trainers for Zwift. Is this correct or is an update on there website necessary?

    Hi mtgoat 

     

    I can confirm that the Bkool Smart Go is compatible with Zwift. I have ridden on it myself. 

     

    Not only is it compatible but the Bkool trainers will provide you with accurate power readings on Zwift as well as speed and cadence, and the trainer changes resistance automatically on hills or downhills.

  9. BKOOL SMART GO

    post-16745-0-63707700-1499172310_thumb.jpg

     

    SPECS

     

    -Can reach up to 800 W.

     Simulates slopes of up to 8%.

     

    -Noise level: 75 dB at 30 kph.

     

    -The only trainer that simulates inertia.

     Smart adjustments on gradients.

     

    -Wireless, can connect to external Bluetooth and ANT+ devices

     

    -Folding stand. 9.85 kg.

     Disassembly into two pieces.

     

    -Easy to set up, doesn't need calibration.

     The wheel adjusts to the roller

     

    -Compatible with all wheel sizes (from 20" to 29").

     

    PRICE:R6999

  10. BKOOL SMART PRO

    post-16745-0-70617400-1499172069_thumb.jpg

     

    Specs

     

    -Can reach up to 1,200 W.
     Simulates slopes of up to 20%

     

    -Noise level: 75 dB at 30 kph.

     

    -Uses ANT+ to communicate with the simulator

     

    -Compatible with all wheel sizes (from 20" to 29").

     

    -Bkool trainers are the only ones that simulate inertia

     Smart adjustments on gradients

     

    -Easy to set up, doesn't need calibration.

     The wheel adjusts to the roller

     

    PRICE: R8499

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