Unfortunately I am not the happiest CWC client; but due to getting a mondo burn here - I will adjust to make amends... My lady friend went there willing to spend quite a bit of hard earned cash on a brand new bike last week and they happily sold her the bike. She bought the Scott Spark 60 in lime green/white/black - with a couple of accessories for R15k. A good price considering the shop did a tubeless conversion pre-sale and she got a helmet, pedals and shoes all inclusive in this price. She went in the morning paid for the bike and arranged to collect it the afternoon when all is sorted as you would with a new bike. She collected the bike, girl by herself putting all her trust in what I thought was a decent LBS. She got home, kitted up and took off to Jonkershoek for a ride. being new to mountain biking, she assumed everything was in order with the bike and had a fairly pleasant ride. I went over the next day and immediately realized the bike was not set up properly. Here is my concern - other than the tubeless conversion, they did not have a mechanic anywhere near that bike. - The rear suspension was set up for an 80-90kg rider - she is small - so no suspension movement on the rear triangle, very little on the front. I am around the 76kg mark and with me on the bike the suspension barely sagged, and this is not due to magic Scott suspension design, this is because the shock was over inflated even for me. - The fork preload was wound all the way to positive/hard. - the top link between the shock and frame was not bolted on - the allen bolts supposed to be torqued to 5hm - was not tightened in any way - the one was 5 full turns out - as in turning with your hand, no tools needed - meaning one more ride and 'good bye bolt'. - The tubeless setup was decent but once again - inflated to over 3 bar. I know you inflate the tyres hard to get the tubeless setup to set - bet then either deflate pre hand over - or instruct as to what pressures would be good for someone of the buyer's weight - I did a once over the bike with my multi-tool and found quite a few bolts that was not even remotely tightened as they should be - I don't believe in over tightening and even with a micro-multi tool you could tighten these without any strain. - The center lock on the front rotor was loose PSS's should be the norm with all new bikes. a PRE SALE SERVICE - it takes a couple of minutes, and saves the new bike owner countless headaches! I should have phoned the shop before posting this, but the circumstances in this case also meant that the bike is no longer within service distance. I am not saying the shop is useless or slips up a lot, this might be 1 in 100, unfortunately it leaves you with an unpleasant taste in your mouth.