King_Crispy in your case I agree with you. If you received item damaged due to their bad packaging it's their fault. I had quite a bit of angry people at one stage when doing warranties for marzocchi. To give an idea of how warranties worked. You as the distributor buy replacement parts from the supplier and it gets shipped to you with your choice of air or water freight. So the part costs you the part, plus the transport. When there is a warranty, you claim the part minus the shipping cost to you. You get a minimal labour fee for this. However you don't get to claim any shipping fees to and from the customer/bikeshop. Now you might argue that it's your product so it's in your best interest to provide a back up service. However with forks for example comes out on all different bikes so the company that imports the bikes get the money not you. So we actually lost all the way. And the bigger the company the easier it is to absorb those kind of costs. I can't say for other shops or distributors but that's how it worked for us.
