Here is the extracted WhattsApp chat: [2021/01/08, 09:29:53] S Works: Messages and calls are end-to-end encrypted. No one outside of this chat, not even WhatsApp, can read or listen to them.[2021/01/08, 09:29:53] Luke: Hi, saw your add on the hub regarding the sworks. Still available?[2021/01/08, 11:14:38] S Works: Hi Luke, yes it is still available.[2021/01/08, 11:31:54] Luke: Thanks. What is the best price you can do including shipping to JHB?[2021/01/08, 12:29:33] S Works: Sorry the price isn't really negotiable as it is already good priced compared to other SW Tarmac's[2021/01/08, 12:48:39] Luke: So does price include shipping? Also, crack length?[2021/01/08, 14:50:32] Luke: ?[2021/01/08, 14:51:01] S Works: No it does not include shipping. It is 172.5.[2021/01/08, 14:59:11] Luke: Can you get me a price with shipping?[2021/01/08, 15:26:34] S Works: Shipping will be R600 extra.[2021/01/08, 15:32:40] Luke: Cool. Can you perhaps send more pics of the bike? Really keen.[2021/01/08, 15:45:28] S Works: <attached: 00000012-PHOTO-2021-01-08-15-45-28.jpg>[2021/01/08, 15:45:29] S Works: <attached: 00000013-PHOTO-2021-01-08-15-45-29.jpg>[2021/01/08, 15:45:29] S Works: <attached: 00000014-PHOTO-2021-01-08-15-45-29.jpg>[2021/01/08, 15:45:30] S Works: <attached: 00000015-PHOTO-2021-01-08-15-45-30.jpg>[2021/01/08, 15:45:30] S Works: <attached: 00000016-PHOTO-2021-01-08-15-45-30.jpg>[2021/01/08, 15:45:30] S Works: <attached: 00000017-PHOTO-2021-01-08-15-45-30.jpg>[2021/01/08, 15:45:31] S Works: <attached: 00000018-PHOTO-2021-01-08-15-45-31.jpg>[2021/01/08, 15:45:31] S Works: <attached: 00000019-PHOTO-2021-01-08-15-45-31.jpg>[2021/01/08, 15:46:16] S Works: This is the original color. We put decals over it.[2021/01/08, 15:46:46] S Works: <attached: 00000021-PHOTO-2021-01-08-15-46-46.jpg>[2021/01/08, 15:46:46] S Works: <attached: 00000022-PHOTO-2021-01-08-15-46-46.jpg>[2021/01/08, 15:46:47] S Works: <attached: 00000023-PHOTO-2021-01-08-15-46-47.jpg>[2021/01/08, 15:46:47] S Works: <attached: 00000024-PHOTO-2021-01-08-15-46-47.jpg>[2021/01/08, 15:46:47] S Works: <attached: 00000025-PHOTO-2021-01-08-15-46-47.jpg>[2021/01/08, 15:46:47] S Works: <attached: 00000026-PHOTO-2021-01-08-15-46-47.jpg>[2021/01/08, 15:46:48] S Works: <attached: 00000027-PHOTO-2021-01-08-15-46-48.jpg>[2021/01/08, 15:46:48] S Works: <attached: 00000028-PHOTO-2021-01-08-15-46-48.jpg>[2021/01/08, 15:46:48] S Works: <attached: 00000029-PHOTO-2021-01-08-15-46-48.jpg>[2021/01/08, 15:46:49] S Works: <attached: 00000030-PHOTO-2021-01-08-15-46-49.jpg>[2021/01/08, 15:46:49] S Works: <attached: 00000031-PHOTO-2021-01-08-15-46-49.jpg>[2021/01/08, 15:46:49] S Works: <attached: 00000032-PHOTO-2021-01-08-15-46-49.jpg>[2021/01/08, 15:46:50] S Works: <attached: 00000033-PHOTO-2021-01-08-15-46-50.jpg>[2021/01/08, 15:49:07] Luke: Thanks mate. Just to confirm, it’s a 54?[2021/01/08, 15:49:50] S Works: That is correct.[2021/01/08, 15:56:34] Luke: Thanks. Can you send me your bank details?OMITTED[2021/01/08, 16:00:05] S Works: It's my friend's details. You can just pay him.[2021/01/08, 17:41:46] Luke: Cool. Will do it in the am. Please confirm complete price with shipping.[2021/01/08, 19:49:30] S Works: Cool that's perfect. R60500.[2021/01/09, 10:35:29] Luke: Just heading he from my ride. Will do it shortly.[2021/01/09, 10:35:33] Luke: Heading[2021/01/09, 12:53:23] Luke: Paying now.[2021/01/09, 13:09:06] Luke: Done.[2021/01/09, 13:09:19] Luke: OnlineBankingDownload.pdf • 1 page <attached: 00000045-OnlineBankingDownload.pdf>[2021/01/09, 13:09:57] Luke: Should be instant as it was from fnb to fnb.[2021/01/09, 13:24:59] S Works: Perfect thank you.[2021/01/09, 13:25:05] S Works: He says the money is showing.[2021/01/09, 13:25:17] S Works: I will box the bike and send it off on Monday.[2021/01/09, 13:25:23] S Works: Where are you based?[2021/01/09, 13:25:33] S Works: Or just your address please.[2021/01/09, 13:25:41] Luke: Thanks, address as followsOMITTED[2021/01/09, 13:39:48] S Works: Perfect.[2021/01/11, 12:10:02] S Works: <attached: 00000059-PHOTO-2021-01-11-12-10-02.jpg>[2021/01/11, 12:10:07] S Works: Hi, just so you know.[2021/01/11, 12:42:22] Luke: Thanks.[2021/01/11, 14:06:25] S Works: <attached: 00000062-PHOTO-2021-01-11-14-06-25.jpg>[2021/01/11, 14:09:20] Luke: [2021/01/12, 10:24:55] Luke: Quick question, do you know what BB the bike takes?[2021/01/12, 11:19:36] S Works: Hi Luke, it takes a Bb30 bb. Actually just 2x 6806 bearings with 2 circlips. And then a adapter to make a Shimano crank work.[2021/01/12, 11:23:51] Luke: Great![2021/01/15, 11:44:24] Luke: Hi. Got the bike! All looks good. Are the original decals under the new ones?[2021/01/15, 11:57:23] S Works: Hi Luke, glad to hear. Yes if you peel those off.[2021/01/15, 12:06:04] Luke: Great![2021/01/16, 06:32:28] Luke: <attached: 00000070-PHOTO-2021-01-16-06-32-28.jpg>[2021/01/16, 10:23:00] Luke: Would appreciate a response.[2021/01/16, 10:23:48] S Works: Hi Luke, sorry just trying to get hold of the owner to find out from him. As I didn't see that when I boxed the bike.[2021/01/16, 10:24:22] Luke: Please do and revert with a plan.[2021/01/16, 10:36:54] S Works: I will definitely get back to you within this morning still.[2021/01/16, 10:37:06] Luke: Shot.[2021/01/16, 11:31:58] S Works: Just please make sure that the Derailleur isn't possibly in crash mode.[2021/01/16, 11:32:45] Luke: Tried already to remove it out of crash mode. No luck. Let me see what E-TUBE says.[2021/01/18, 09:09:47] Luke: FYI - I am taking the bike to my LBS this am to check out the full di2 system since I couldn't get it to work with e-tube. I have used e-tube with my TT bike in the past and was able to configure most issues..[2021/01/18, 09:16:10] Luke: Just in a meeting mate...[2021/01/18, 09:16:24] S Works: No worries.[2021/01/18, 11:34:37] Luke: <attached: 00000081-PHOTO-2021-01-18-11-34-37.jpg>[2021/01/18, 11:34:39] Luke: <attached: 00000082-PHOTO-2021-01-18-11-34-39.jpg>[2021/01/18, 11:34:40] Luke: <attached: 00000083-PHOTO-2021-01-18-11-34-40.jpg>[2021/01/18, 11:34:41] Luke: <attached: 00000084-PHOTO-2021-01-18-11-34-41.jpg>[2021/01/18, 11:35:33] Luke: Rear D also broken. Mechanic (who is the best in JHB) said it was due to a impact. He is sending a report to me now.[2021/01/18, 11:36:11] Luke: I think its best if I send the bike back to you mate.[2021/01/18, 11:36:15] Luke: And request a refund.[2021/01/18, 11:40:17] S Works: It's very strange, the bike was ridden before it got boxed and the gears were working perfect.[2021/01/18, 11:41:45] Luke: Yeah, not sure what happened between then and when the bike arrived in my care. Its either the couriers or Mr OMITTED wasn't completely honest with you.[2021/01/18, 11:42:20] Luke: Either way, I have lost faith in the bike and not sure what else has been 'patched' up.[2021/01/18, 11:44:55] S Works: As soon as I get hold of him I will let you know. It's just strange how everything did work.[2021/01/18, 11:45:21] Luke: I dont like what you are insinuating.[2021/01/18, 11:45:37] Luke: Please send return address and I will provide my bank details.[2021/01/18, 12:01:50] Luke: Not sure why you gave OMITTED my number. Spoke to him, explained the problem. Again, my agreement is with you. Bike shop is busy boxing bike so please send return address. Bank details to follow shortly.[2021/01/18, 12:03:07] Luke: Bank: RMB / FNBOMITTED[2021/01/18, 13:04:08] S Works: Hi Luke there's nothing wrong with the bike and everything was working when I boxed the bike. We learned now that the Front and Rear Derailleur is not working and are willing to replace that for you with like for like parts or we are willing to pay secondhand market value of what you claimed to me damaged and then just send us back the damaged parts please.[2021/01/18, 13:12:30] Luke: How long will it take to find front and rear?[2021/01/18, 13:15:06] Luke: I sold my road bike already.[2021/01/18, 13:15:40] Luke: Thanks[2021/01/18, 13:23:58] S Works: It all depends on when we can find them for you. I have placed an add to find one and I'm phoning around to see who does have for me.[2021/01/18, 14:15:46] Luke: Cool, but with all due respect, I am not going to wait 2 weeks. I need a road bike. I have plans. Also, for the future, as a dealer there is a massive difference between a bike that looks mint and a bike that is mechanical mint. I would suggest getting components checked out and confirmed working as well as the wear and tear associated before selling it on the hub.[2021/01/18, 15:33:49] Luke: <attached: 00000104-PHOTO-2021-01-18-15-33-49.jpg>[2021/01/18, 15:33:49] Luke: <attached: 00000105-PHOTO-2021-01-18-15-33-49.jpg>[2021/01/18, 15:33:49] Luke: <attached: 00000106-PHOTO-2021-01-18-15-33-49.jpg>[2021/01/18, 15:40:06] Luke: <attached: 00000107-PHOTO-2021-01-18-15-40-06.jpg>[2021/01/18, 18:22:43] Luke: Did you see this?[2021/01/19, 09:26:40] Luke: Morning, please let me know whats going on?[2021/01/19, 10:32:45] S Works: Morning Luke, I am trying to find you replacement parts like I said yesterday.[2021/01/19, 10:36:35] Luke: How long do a this going to take? Did you see the above pics?[2021/01/19, 10:40:50] Luke: I am not going to wait weeks so we have 2 options: 1- You give a full refund so I can look for another bike. This also takes the pressure off you. 2- You purchase new replacement parts so I can get going imminently, as in this week. Please do let me know.[2021/01/19, 10:44:23] S Works: Yes I see the above pics and I didn't see the crack.[2021/01/19, 10:45:13] S Works: I gave you a second option.[2021/01/19, 10:45:52] Luke: So will have parts here this week?[2021/01/19, 10:49:30] S Works: The second option I gave you is we give you money for the front and rear Derailleur to the value of what the secondhand market is on them. Then you can source them yourself. And you send the other Derailleurs back to us.[2021/01/19, 10:50:35] Luke: No, that’s not going to work for me. You either supply the parts ASAP or provide a full refund. I didn’t buy half a working bike make.[2021/01/19, 10:50:59] Luke: I don’t want this to get ugly so please decide.[2021/01/19, 10:51:12] S Works: I will let you know as soon as I find parts.[2021/01/19, 10:51:30] Luke: [2021/01/21, 06:49:58] Luke: Morning Rikus, Whats the plan? managed to find parts?[2021/01/21, 09:03:52] S Works: Morning Luke still the same plan. Like I said I will let you know as soon as I find.[2021/01/21, 09:05:42] Luke: With respect, I am not prepared to wait any longer. I have also done some enquires and no one has stock. I would like you to please process a refund ASAP and I will send the bike back to you. You can then do what you need and I can source another bike.[2021/01/21, 09:35:29] Luke: It would be highly advisable to take my call.[2021/01/21, 09:42:41] S Works: Without being rude Luke. I am not going to answer the phone as you don't treat me with respect. I didn't see the crack on the front Derailleur the gears were working perfect when I boxed the bike. And I gave you 2 solutions to help you.[2021/01/21, 09:43:17] Luke: Just give me my money back and be done with this.[2021/01/21, 09:43:50] Luke: I don’t understand why you just can’t do this? Do you think this is the way to conduct business?[2021/01/21, 09:44:14] Luke: Why must I wait weeks to get the bike functional? Do you think that’s fair?[2021/01/21, 09:47:00] Luke: I called Shimano and not even they have stock. So tell me what your plan is here?[2021/01/21, 09:49:32] S Works: How do you expect to get brand new Derailleurs? I am looking for Derailleurs for you. And I'm also trying to get them asap.[2021/01/21, 09:50:00] Luke: How long must I wait?[2021/01/21, 09:50:23] Luke: Why are you not just given me a refund?[2021/01/21, 09:51:06] S Works: I can't give you a date, but am trying my best.[2021/01/21, 09:51:18] Luke: Thats unacceptable.[2021/01/21, 09:51:59] Luke: Pay the monies back. When you find a replacement you can re-sell?[2021/01/21, 09:52:13] Luke: Why are you being so difficult about this?[2021/01/21, 11:27:18] Luke: What di2 is on this bike you are selling: https://bikehub.co.za/classifieds/item/road-bikes/444864/colnago-m10-56?[2021/01/21, 12:32:53] Luke: Why did you only put a ad on the bikehub for the RD today?[2021/01/21, 12:58:53] S Works: It is Ultegra 6870 11SPd Di2.[2021/01/21, 12:59:33] S Works: I think it is fair to ask you to send back the Derailleurs so we can also see for our selfs. Then we take it from there.[2021/01/21, 13:06:11] Luke: before you do what?[2021/01/21, 13:08:20] Luke: So are you saying you wont do anything till I send the components back?[2021/01/21, 13:22:08] Luke: Can you please just complete a single conversation without a few hours delay? Please clarify what you meant by the above?[2021/01/21, 13:32:30] S Works: I am not sitting by my phone the whole day. I was driving. It is fair that we must also check out the Derailleurs. To make sure wat is exactly wrong with it, like I said it was working when the bike left here. All I am asking is to send back the Derailleurs so we can check them out and determine what is wrong with them.[2021/01/21, 13:32:54] Luke: Is this before you source new Derailleurs?[2021/01/21, 13:34:08] Luke: Another question, how much money are you willing to give me to source my own replacement parts so I can get this ordeal behind me?[2021/01/21, 13:34:24] S Works: This is while I am sourcing the parts.[2021/01/21, 13:35:12] Luke: What are you willing to pay for new parts? I want to be done with this.[2021/01/21, 13:42:48] S Works: We are willing to give you R4500.[2021/01/21, 13:46:56] Luke: Who is we?[2021/01/21, 13:47:20] Luke: Ok, Make it R5k to cover my costs at the LBS and we are done.[2021/01/21, 13:47:28] S Works: I am taking about me and OMITTED.[2021/01/21, 13:50:32] Luke: ?[2021/01/21, 13:51:13] S Works: No sorry R4500 is the amount.[2021/01/21, 13:51:30] Luke: Fine. Please do payment today.[2021/01/21, 13:51:44] Luke: .[2021/01/21, 13:52:03] S Works: Will do so.[2021/01/21, 13:59:18] S Works: Remember this is the deal.[2021/01/21, 13:59:45] Luke: Yip[2021/01/21, 14:00:27] S Works: OMITTED[2021/01/21, 14:00:53] Luke: Send pop and I will send.[2021/01/21, 14:02:37] S Works: As soon as I have a tracking number and see the parts are on their way payment will be made.[2021/01/21, 14:03:29] Luke: Must I pay for both the bike shop and postage costs?[2021/01/21, 14:04:05] Luke: A little unfair don’t you think?[2021/01/21, 14:04:17] S Works: I will cover the courier charges.[2021/01/21, 14:04:27] S Works: Just send me the pickup address please.[2021/01/21, 14:04:34] Luke: Ok[2021/01/21, 14:10:33] Luke: Out of interest, how did you come to the R4500?[2021/01/21, 14:12:41] S Works: The Derailleurs normally goes 2nd hand for about R2k-2.5k and front for R1.5-2k.[2021/01/21, 14:55:52] Luke: Pick up address: Chain Wizard,1 Kikuyu Rd, Sunninghill, Sandton, 2157[2021/01/22, 08:32:44] S Works: Morning Luke, okay sure I will arrange it Monday morning then.[2021/01/25, 06:47:54] Luke: Morning, I managed to find a RD (new). Can you hold off on the pick up until my LBS can swap it out. It will probally be tomorrow or Wed. Also, I cant find any FD stock, I am going to hang onto it for now as at least it will be a working bike.[2021/01/25, 10:34:20] S Works: Morning Luke, glad too hear you found a RD. I understand. Let me know when you are ready. Enjoy your day.[2021/01/28, 15:49:30] Luke: Hi, the Rd has been switched out. You can arrange for pickup at: OMITTED As mentioned, I am going to keep the FD for now since I cant fins any stock. Please adjust the price accordingly.[2021/01/29, 08:37:32] S Works: Morning Luke, I will arrange collection for today.[2021/01/29, 12:55:30] S Works: Hi Luke, what is the dimensions of the packaging?[2021/01/29, 12:56:54] Luke: Hey, I put it into the RD box that I received from Shimano.[2021/01/29, 12:57:05] Luke: Size of a ice cream tub I gues![2021/01/29, 12:57:14] S Works: Okay thank you.[2021/02/02, 11:51:39] Luke: Dude, just noticed the cranks are not 172.5 as I am busy getting a setup. This is now bull****.[2021/02/02, 11:51:45] Luke: <attached: 00000184-PHOTO-2021-02-02-11-51-45.jpg>[2021/02/02, 11:52:39] Luke: I am now super pissed as I explicitly asked this.[2021/02/02, 12:13:48] Luke: You read my message and not even a simple apology! This is total bull****. What are you going to do about it??[2021/02/02, 13:13:41] S Works: If you have any issues. Please contact my lawyer. fmattorneys@gmail.com. Or ferail@fmattorneys.net. Thank you.[2021/02/02, 13:14:14] Luke: Are you going to pay me any monies back for the RD and the cranks?[2021/02/02, 13:26:46] Luke: Mail sent to your lawyer.[2021/02/02, 14:58:13] Luke: Do you want to pay monies for the cranks or how is this going to work?[2021/02/03, 06:16:52] Luke: Can you please answer my question? Are you going to provide some compensation for the RD (as perviously agreed) and the cranks? I would like to find closure on this.[2021/02/03, 07:28:45] S Works: Morning Luke, I am not going to give you some compensation for the rear Derailleur, because as you stated in the Forum. The rear Derailleur was working. With the crank however I will give you R2500 and I want the one on your bike back. As soon as I get a notification that it is collected I will pay. If there are any issues with this, you do have my lawyers email address.[2021/02/03, 07:31:52] Luke: I think thats extremely unfair mate. The Rd worked for 1km until it broke after shifting down to the lowest gear. Are you saying this is my fault? Why are you going back on your word? Also, are you going to pay for the mechanic to swap it out?[2021/02/03, 07:32:10] Luke: Also, please send me your lawyers office number.[2021/02/03, 07:34:47] S Works: I have had a few cracks that I got on the hub for between R2000 and R2250. So there is money for taking a crank off.[2021/02/03, 07:35:21] Luke: My LBS charges R450 per service.[2021/02/03, 07:35:44] Luke: I really cant believe you are going down this route. Waht about the cracked FD? Do I get anything back for that?[2021/02/03, 07:37:08] Luke: Please tell me why you are changing your mind with regards to the compensation for the RD?[2021/02/04, 06:24:32] Luke: When you going to pay me my money for the crank and the RD or FD? Also, send me your lawyers contact number. He is not responding to my emails and I need to get hold of him.[2021/02/04, 06:45:07] Luke: Also, I have named you on my post on the Bikehub as I am done with your crap.