BBBR Posted November 20, 2007 Share I just want to ask the question: If one pays for a service and you get your bike back, and when you ride your bike, your gears are jumping, wheels are loose, etc is is just me that is difficult when I take it back and complain (and then being informed that I have to CHECK my bike)? Or would you guys say that it is the shops resposibility to ensure your bike is in 100% working condition when it is collected? Link to comment Share on other sites More sharing options...
NotSoBigBen Posted November 20, 2007 Share Surely it's like when I take my car in for a service, they won't let me take it till the service advisor has taken a test drive! Link to comment Share on other sites More sharing options...
Quicksilv3r Posted November 20, 2007 Share Yea they should check the bike properly before giving it back to the customer. Iv had that problem one to many times so I invested in a Park Tools service kit and now do it all myself apart from truing wheels. I find its much better that way and I enjoy working on my bike! Link to comment Share on other sites More sharing options...
Reg Lizard Posted November 20, 2007 Share which bike shop did you take it to? Link to comment Share on other sites More sharing options...
BBBR Posted November 20, 2007 Share What if you get informed "that it is not their fault"? Hey guys a life is on stake when riding your bike (more so mtb'ing)!! Is it because guys think girls don't know anything and are just being difficult? Link to comment Share on other sites More sharing options...
BBBR Posted November 20, 2007 Share Geco Cycles - been going there for the last few years. Link to comment Share on other sites More sharing options...
Prince Posted November 20, 2007 Share Find another LBS! Link to comment Share on other sites More sharing options...
bored girl Posted November 20, 2007 Share What if you get informed "that it is not their fault"? Hey guys a life is on stake when riding your bike (more so mtb'ing)!! Is it because guys think girls don't know anything and are just being difficult? I'm sorry but this is hysterical It is exactly that I have almost gotten over it.....ALMOST. Even if I dont know bout bikes surely you should treat me as if I am older than 12??? I try and watch my guy friends while they fix things on my bike now.....that way no one can bullsh*t me the next time I take it round to a shop........IF i do again....... Link to comment Share on other sites More sharing options...
Brakkies Sport Fotos Posted November 20, 2007 Share , quicksilver, girls normally dont DO machenic things on their bikes, thats why they take their bikes to a bikeshop, pay for a service and expect to have a rideable bike afterwards. Link to comment Share on other sites More sharing options...
Reg Lizard Posted November 20, 2007 Share Geco Cycles - been going there for the last few years. Get a new bike shop to do your services or learn to do it yourself. Link to comment Share on other sites More sharing options...
steve Posted November 20, 2007 Share Sure it's the bike shop's duty to service/repair as they charge you for doing the job. However, it also must be remembered that, like motor vehicle workshops, hospitals, lawyers and even doctors, some things get overlooked from time to time. It is always better to check something when you collect (yes I know its not always possible). But its what happens when you bring these problems to their attention that counts. Imagine if they'd said 'sorry, well fetch it and do it properly' or fixed it and given you a voucher for a free service next time. Would you then have written something like this? I somehow doubt it. Link to comment Share on other sites More sharing options...
greatwhite Posted November 20, 2007 Share Sure it's the bike shop's duty to service/repair as they charge you for doing the job. However' date=' it also must be remembered that, like motor vehicle workshops, hospitals, lawyers and even doctors, some things get overlooked from time to time. It is always better to check something when you collect (yes I know its not always possible). But its what happens when you bring these problems to their attention that counts. Imagine if they'd said 'sorry, well fetch it and do it properly' or fixed it and given you a voucher for a free service next time. Would you then have written something like this? I somehow doubt it. [/quote'] Agreed - there is a lot to be said for a good recovery. There are certain shops I won't deal with simply because they do a sloppy job and don't want to be accountable for their action (or lack there of) Link to comment Share on other sites More sharing options...
BBBR Posted November 20, 2007 Share Steve, I wrote and asked simply because I did bring it to their attention and they didn't say sorry, nor offered to fix it on their own cost!! It just never their problem after collecting the bike.I'm a loyal customer and it is hard if it keeps on happening on a regular basis - evn if one does mention it.Maybe it is time for a change! Link to comment Share on other sites More sharing options...
Brakkies Sport Fotos Posted November 20, 2007 Share BBBR, We know each other very well, between my and your experiences at that shop, .. YES.. Go get another LBS. Now you going to asked which one, damm hard to recommend. I'm with Chris Willemse at this stage and I told them from the beginning, I don't want to come back again after they repair something.. I want it fixed. Thats why I pay what they asked.. I do not asked discount.. NEVER.... but give me what I pay for. And so far, I had no problems, Everytime is done the way I want it. Even got a e-mail afterwards (about 4 days later) to asked if I'm happy. So, If you asked me? give them a try. They stock the same cycling stuff as well at great prices. You can only benefit to go to their shop. Go to Oom Chris and Klein Chris, tell them who you are, what you expect... you wont be sorry. popeye2007-11-20 07:23:53 Link to comment Share on other sites More sharing options...
Jokerman Posted November 20, 2007 Share Nha, dude....change your Service Centre. My shop would sort it out at no charge to me what so ever + ensure that it wn't hapen again.......not that it ever have happend to me. I tend to first get to know the perosn that works on my bike....don't sommer let anyone touch her.Upto know it's worked for me, some say I'm mad but hell it's allot of money so I don't take any chances Link to comment Share on other sites More sharing options...
BBBR Posted November 20, 2007 Share Sal maar 'n ander een moet kry! Hoop daar is nog 'n shop wat hul kliente op die hande dra en moeite doen om hulle happy te hou!!! Wie stel julle voor in die weskaap? Weet nie van Willie nie, het ook al scary stories van hulle gehoor!BBBR2007-11-20 07:27:51 Link to comment Share on other sites More sharing options...
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