SPECIALISED PREVAIL RAOD HELMET

[Zula]

Firstly your spelling is off...............road not raod

 

Secondly I wouldn't help you either if you firstly never bought the helmet from my store and secondly never bought it in RSA. They should have however listened to all the facts and advised you accordingly even if the advice was to go speak to the USA as its effectively a grey import.

 

Unfortunately that is the world and country we live in. If I were you I would do as suggested above and send a mail to USA explaining what happened and see what they say. It really sucks coz those helmets are R2.5k new assuming its the s-works.

[Wyatt Earp]

Anyone got frustrations/stress? lets take it out on this useless company helmet....

There are some changes taking place within the next week or so, you won't get much help this week.

You are welcome to PM. and I will try and speak to them once they are up and running.

On the flip side I have had a Prevail for about year, even crashed with it e few times, so it's very possible that she might have grounds for a warranty.

[Ikonic]

The Specialized store at Melrose Arch did a warranty claim on a seat for which I bought from them last year. I miss placed my original invoice, they were kind enough to search for a copy of the invoice on their system. Walked in and few minutes later walked out with my new seat. That is service.

[Strawberry Mama]

Firstly your spelling is off...............road not raod

 

Secondly I wouldn't help you either if you firstly never bought the helmet from my store and secondly never bought it in RSA. They should have however listened to all the facts and advised you accordingly even if the advice was to go speak to the USA as its effectively a grey import.

 

Unfortunately that is the world and country we live in. If I were you I would do as suggested above and send a mail to USA explaining what happened and see what they say. It really sucks coz those helmets are R2.5k new assuming its the s-works.

 

Firstly: I cannot remember us having a vote and making you the SPELLING POLICE?

 

Secondly; This is a well known brand and we would have thought that at least some guarantee would be in the works.

 

Thirdly: The store staff are not very helpful where I called. Could not answer me directly, I had to hear ummmm let met find out (before I finished explaining)!

 

Forthly: We got fustrated because that is typical South African service.

[Strawberry Mama]

There are some changes taking place within the next week or so, you won't get much help this week.

You are welcome to PM. and I will try and speak to them once they are up and running.

On the flip side I have had a Prevail for about year, even crashed with it e few times, so it's very possible that she might have grounds for a warranty.

 

Hi Dingle Dangle (joke) I have sent the PM

[Red Zone]

I don't want to be voted in as the spelling police (in case my name also gets thrown into the hat), but for the record its Specialized. With a Z

[Zula]

Firstly: I cannot remember us having a vote and making you the SPELLING POLICE?

 

Secondly; This is a well known brand and we would have thought that at least some guarantee would be in the works.

 

Thirdly: The store staff are not very helpful where I called. Could not answer me directly, I had to hear ummmm let met find out (before I finished explaining)!

 

Forthly: We got fustrated because that is typical South African service.

 

Easy there strawberry mama. No need to get hostile.

 

I am not the spelling police, just thought I would rev you slightly Seems to have worked

 

On a serious note. Service in RSA is generally pretty poor. I wasn't trying to be facetious, but if you don't buy something from a store they typically are not inclined to help you regardless of the brand in question. Yes I agree that that is bullsh1t, but unfortunately its the truth. Think about it, its a lot of work for no money because the store has to phone the agents, fill out paperwork, and then the agents generally replace the broken part. This in turn equals no revenue for the shop. They should do it gladly, but alas.To add to that the fact that you bought it, or were given it from the USA further compounds the problem.

 

I would still email the USA head office and ask them how they intend to fix the problem. In some instances the overseas suppliers will contact a store here and inform them to help you out. Search for a thread on morningside cycles who are the agents for yeti. You will catch my drift.

 

Lastly phone the store back who you tried to go through and get the owners details.Then give him/her a ring and tell them politely that if they spend millions on a shop, the least you can do is train their dumb@ss staff a little. Also the owner will know a helluva lot more than the guy working the counter.

Edited January 26, 2012 by Zula

[covie]

Its not my helmet - I just got frustrated for my colleagues part.

But surely there are guarantees - no matter where you buy a product? (just asking)

 

Hey Strawberry, speak to any LBS and they will tell you the specialized agents in SA are totally useless, hence spez has decided they will from now on not make use of agents and will directly manage their sales in SA. I think they will be based on Stellenbosch if the rumors are true and as far as i know they will be activly doing this at the end of the month maybe track down that phone number and give spez a call direct.

[covie]

from their site:

"Le Peloton will be closed for ordering 24 January 2012 onwards"

[Strawberry Mama]

Easy there strawberry mama. No need to get hostile.

 

I am not the spelling police, just thought I would rev you slightly Seems to have worked

 

Easy there strawberry mama. No need to get hostile.

 

I am not the spelling police, just thought I would rev you slightly Seems to have worked

 

 

Ok you win - I am rather worked up.

I suppose I just expect the same service from other companies as we give our customers.

 

Yes I agree that that is bullsh1t, but unfortunately its the truth. Think about it, its a lot of work for no money because the store has to phone the agents, fill out paperwork, and then the agents generally replace the broken part. This in turn equals no revenue for the shop. They should do it gladly, but alas. (sounds like our SAPS)

[Strawberry Mama]

Hey Strawberry, speak to any LBS and they will tell you the specialized agents in SA are totally useless, hence spez has decided they will from now on not make use of agents and will directly manage their sales in SA. I think they will be based on Stellenbosch if the rumors are true and as far as i know they will be activly doing this at the end of the month maybe track down that phone number and give spez a call direct.

 

Thank you for the info. I will gladly do this.

[Lucky Luke.]

I HOPE JUSTICE PREVIALS. ALL THE BEST, SEE YOU ON THE RAOD.

[Strawberry Mama]

I HOPE JUSTICE PREVIALS. ALL THE BEST, SEE YOU ON THE RAOD.

 

I need to be in you "valley" to see you on the road. Oh wait - I need a bike again to ride.....

[Weight Weenie]

Its not my helmet - I just got frustrated for my colleagues part.

But surely there are guarantees - no matter where you buy a product? (just asking)

 

Should be valid in the US yes, where it was bought. As others have said best would be to contact them directly in the US and find out what they can do.

Will obviously depend on what happened to the helmet and what their terms are.

 

From their helmet manual :

 

"SPECIALIZED NO-FAULT HELMET CRASH POLICY

For helmets purchased Internationally, please contact the Authorized Dealer or Distributor in your

local market. For helmets purchased in the USA, please contact your Specialized Dealer.

Visit WWW.SPECIALIZED.COM for the latest information."

 

"ONE YEAR LIMITED WARRANTY

The following information pertains to helmets purchased in the USA only. For warranty information

outside the USA, please contact the authorized Specialized dealer or distributor in your local market.

Specialized Bicycle Components, Inc. warrants to the Original Purchaser of this product that the product

is free from defects of material and workmanship under normal use and service for a period of

one (l) year from the date of the original purchase. If within one (l) year from the date of the original

purchase, this product is found to be defective in material or workmanship under normal use or service,

Specialized Bicycle Components, Inc. will, at its sole option, repair or replace the product without

charge, provided that the Original purchaser returns the product to an Authorized Dealer indicating

the specific reasons for returning the product and proof of date of purchase. Specialized does not

warranty any helmet damaged by heat.

THIS WARRANTY DOES NOT APPLY TO, AND IS VOID AS TO, EFFECTS OR PHYSICAL DAMAGE

RESULTING FROM ABUSE, NEGLECT, IMPROPER REPAIR, IMPROPER FIT, ALTERATIONS, MODIFICATIONS,

OR USE CONTRARY TO THAT INTENDED BY THE MANUFACTURER. SPECIALIZED DISCLAIMS

ALL WARRANTIES EXCEPT THE WARRANTY SET FORTH IN THIS SECTION, AND EXPRESSLY

DISCLAIMS THE WARRANTIES OF FITNESS FOR PARTICULAR PURPOSE AND MERCHANTABILITY.

SPECIALIZED BICYCLE COMPONENTS, INC. SHALL NOT BE LIABLE FOR ANY INCIDENTAL

OR CONSEQUENTIAL DAMAGES ARISING FROM ANY BREACH OF ANY EXPRESSED OR

IMPLIED WARRANTY ON THIS PRODUCT. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL

OTHER WARRANTIES, EXPRESSED OR IMPLIED, AND ALL OTHER REMEDIES GUARANTEES OR

LIABILITIES ARISING BY LAW OR OTHERWISE.

No person or representative is authorized to assume any liability on behalf of Specialized Bicycle

Components, Inc., in connection with the sale of this product.

Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations

on how long an implied warranty lasts, so the above limitation or exclusion may not apply to

you. This warranty gives you specific legal rights, and you may also have other rights which vary

from state to state."

[Zula]

Ok you win - I am rather worked up.

I suppose I just expect the same service from other companies as we give our customers.

 

Yes I agree that that is bullsh1t, but unfortunately its the truth. Think about it, its a lot of work for no money because the store has to phone the agents, fill out paperwork, and then the agents generally replace the broken part. This in turn equals no revenue for the shop. They should do it gladly, but alas. (sounds like our SAPS)

 

TIA unfortunately. I've been into shops wanting to buy something with cash in hand and I cant get service or attention.

 

Get in touch with specialized in the USA. That's your best bet for sure.

[Strawberry Mama]

TIA unfortunately. I've been into shops wanting to buy something with cash in hand and I cant get service or attention.

 

Get in touch with specialized in the USA. That's your best bet for sure.

 

I have just sent the email to them.

Now I await a reply (hopefully)