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SPECIALISED PREVAIL RAOD HELMET


Strawberry Mama

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Hi Hubbers

 

My colleague has a Specialised Prevail road helmet which she received as a gift - from the USA. The weekend at the Half Ironman, she took it out of the pod - what did she find? It was CRACKED down the middle.

 

She has never dropped it, she has never fallen and takes care of it, because of the value.

 

How do we get this replaced? Suggestions?

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Well called them - we have just decided never to support or buy anything SPECIALISED! No customer service or support!

 

:thumbup:

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So you got a helmet from another country, which never came throught the specialized importer but yet you expect them to happily hand over a replacement with no invoice or anything?

 

I dont think you want customer service... more like a bent over rogering... you're asking a lot, and I dont know of any importers that would do this.

 

I think your best bet is to claim from the shipping insurance.

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Put yourself in their shoes:

 

Look I got this helmet and it just fell apart when I picked it up, honest...

 

Imagine the stories they hear.

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So you got a helmet from another country, which never came throught the specialized importer but yet you expect them to happily hand over a replacement with no invoice or anything?

 

I dont think you want customer service... more like a bent over rogering... you're asking a lot, and I dont know of any importers that would do this.

 

I think your best bet is to claim from the shipping insurance.

 

I probably would have done the same if I was the supplier. Its like importing a car, engine blow and you want the SA Maintenance plan to cover it....nah!

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Well called them - we have just decided never to support or buy anything SPECIALISED! No customer service or support!

 

OK so lets hear how you explained the situation and what they said in return ?

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I own a number of Specialized products and occasionally had to make use of warranty claims (obviously with proof of payment). The guys at Specialized went out of their way to sort me out immediately and get me back on my bike in no time. I agree with Tarmac that you are expecting the impossible, and that your rant at Specialized is ridiculous.

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OK so lets hear how you explained the situation and what they said in return ?

 

Its not my helmet - I just got frustrated for my colleagues part.

But surely there are guarantees - no matter where you buy a product? (just asking)

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