94.7 Cycle challenge organisation

[The Ghost]

A little while back now I entered, made my payment and confirmed online that everything appeared to be in order.

However, I didnt receive any notification of such and mailed them to ask if I should expect any.

They told me that once my payment was accepted I would get an e-mail confirmation.

I waited and checked online again, and as before my payment has been accepted (and gone off my account) and mailed them again; now they just ignore me.

 

This seems like seriously poor organisation for an event that they advertise so widely and claim as being the biggest and best (in JHB anyway). It seems they are great at blowing their own horn, but not actually doing anything for those who pay.

 

I have seen much better organisation from far smaller events, and yes, Im

[Chevaughn]

Hi Richard,

 

Thank you for bringing this to our attention. We at the Momentum 94.7 Mountain Bike Challenge believe that we possess nothing less than a strong work ethic and approach every situation with complete professionalism - to the best of our ability.

 

The email address you entered with is richard@*******s.co.za - therefore, this is the email address your confirmation email would have been sent to (which is different to the one we have received correspondence from). Kindly check this inbox - if nothing has still not been received, please notify us by calling the Race Office on 011 017 2700 or emailing cyclechallenge@highveld.co.za.

 

Our sincerest apologies for the lack of response to your email/s - I trust that this will all be resolved shortly.

 

We await your response.

 

Regards

Chevaughn Jacoby

Momentum 94.7 Mountain Bike Challenge Race Office

Edited June 26, 2012 by Chevaughn

[Esteni]

I entered the MTB event for myself and my hubby yesterday... Payment has gone off my bank account, but I also have not received any confirmation mail....

[TiBones]

Big Up Chevaughn!

[The Ghost]

Hi Richard,

 

Thank you for bringing this to our attention. We at the Momentum 94.7 Mountain Bike Challenge believe that we possess nothing less than a strong work ethic and approach every situation with complete professionalism - to the best of our ability.

 

The email address you entered with is richard@*******s.co.za - therefore, this is the email address your confirmation email would have been sent to (which is different to the one we have received correspondence from). Kindly check this inbox - if nothing has still not been received, please notify us by calling the Race Office on 011 017 2700 or emailing cyclechallenge@highveld.co.za.

 

Our sincerest apologies for the lack of response to your email/s - I trust that this will all be resolved shortly.

 

We await your response.

 

Regards

Chevaughn Jacoby

Momentum 94.7 Mountain Bike Challenge Race Office

 

Hi, and thanks.

Yes, I have multiple e-mail addresses, but I have not received confirmation at any of them. Also, please note that I do not generally go about putting that address on public forums.

 

I will send a mail from that specific address in a few minutes.

Edited June 26, 2012 by Richard Best

[Kranswurm]

A little while back now I entered, made my payment and confirmed online that everything appeared to be in order.

However, I didnt receive any notification of such and mailed them to ask if I should expect any.

They told me that once my payment was accepted I would get an e-mail confirmation.

I waited and checked online again, and as before my payment has been accepted (and gone off my account) and mailed them again; now they just ignore me.

 

This seems like seriously poor organisation for an event that they advertise so widely and claim as being the biggest and best (in JHB anyway). It seems they are great at blowing their own horn, but not actually doing anything for those who pay.

 

I have seen much better organisation from far smaller events, and yes, Im and high maintenance

 

Fixed

[The Ghost]

Go and troll elsewhere pratt

[StevieL]

How about giving them a ring instead of mailing? They probably have quite a busy inbox. Just saying.

Edited June 26, 2012 by StevieL

[Bianchisti]

A little while back now I entered, made my payment and confirmed online that everything appeared to be in order.

However, I didnt receive any notification of such and mailed them to ask if I should expect any.

 

Not even the automated response/and payment confirmation informing you that you are entered?

 

I've just entered and got both of those immediately. Last year that was enough and I only heard from them again at seeding time!

[Agteros1]

I entered the road event, received my e-mails, and it even shows on the racetec website that I entered. Oh, I can spell my own E-mail address too...

[Kranswurm]

Not even the automated response/and payment confirmation informing you that you are entered?

 

I've just entered and got both of those immediately. Last year that was enough and I only heard from them again at seeding time!

 

That is the way it is meant to work as far as I know for any of the events I have entered specifically 94.7 and Argus

[scotty]

Just a blip in the big picture, in any event of this magnitude somethings will fall through the cracks.

 

As event organizer Tanya and her team have successfully moved this event from a non closed road race to full closure, not an easy feat in Johannesburg.

[The Ghost]

Not even the automated response/and payment confirmation informing you that you are entered?

 

I've just entered and got both of those immediately. Last year that was enough and I only heard from them again at seeding time!

 

That is exactly what made me wonder, because it is unusual not to get something to confirm.

[Chevaughn]

I entered the MTB event for myself and my hubby yesterday... Payment has gone off my bank account, but I also have not received any confirmation mail....

 

Hi Esteni,

 

Please give the Race Office a call on 011 017 2700 - we will need your details to look them up and investigate why you never received your email. This is often a simple query and can be solved quickly.

[TNT1]

. Also, please note that I do not generally go about putting that address on public forums.

 

 

She edited it out, why don't you do the same in the quoted reply?

[The Ghost]

She edited it out, why don't you do the same in the quoted reply?

 

Thanks and to Chevaughn too.