Rant : Buycycle service not up to par

[amoryns]

so ordered items from their site 3 days ago....up to date cant tell me when I will receive the parcel nor where it is at the moment....no tracking number available

I live in JHb, they are based in JHB...so why can CWCycles deliver in less than a day and they are situated 1100km's away...PATHETIC!!

[geecee]

you may get flamed here with that post.

 

I got nothing but excellent service from them, contact was good etc.

both email and over the phone.

 

phone them and have a chat perhaps?

[DR ◣◢]

They are based in Pretoria btw and did you follow up with them on what is holding up the order?

 

It could be anything. Don't jump the gun and simply bash away unless you have explored all available avenues to resolve the issue.

[amoryns]

All available routes were followed... Calls, email... Don't advertise on your site delivery will be in two days if you aren't able to do it

[Ryanpmb]

I've had nothing but great experiences with buycycle.

 

Was kept upto date re delivery. When an item I ordered (that was shown as in stock) was in fact out of stock they contacted me immediately and made a plan to replace with an alternative part.

 

Many of my cycling buddies have had only positive experiences too. We have all made further purchases from them.

 

Order in the correct way and you'll receive your parcel as promised. Contact them through the correct channels and you'll hear from them timeously.

[Cippo]

I have only had good service from Buycycle. Maybe the hold up is with couriers as only when they pick up a parcel can buycycle provide you with a tracking number from the relevant courier. One more thing is that they generally do not carry all the stock so another supplier of the goods are the hold up. I ordered a helmet and when it arrived it was too big. They exchanged it gladly and the cost for sending it there and back was minimal. Chat to Chrizelle as she was very helpful with my exchange.

Edited September 5, 2012 by MCipollini

[amoryns]

I've had nothing but great experiences with buycycle.

 

Was kept upto date re delivery. When an item I ordered (that was shown as in stock) was in fact out of stock they contacted me immediately and made a plan to replace with an alternative part.

 

Many of my cycling buddies have had only positive experiences too. We have all made further purchases from them.

 

Order in the correct way and you'll receive your parcel as promised. Contact them through the correct channels and you'll hear from them timeously.

How many ways are there to order an item... Or did I miss something...still don't even have a tracking number...

[Flippa]

Ordered through Buycycle on 3 September. Got the email confirming order was processed. Then nothing. No email with tracking number, nothing. Got home today to find my items delivered. Not sure if their communication is up to par, but their delivery sure is.

[amoryns]

Ordered through Buycycle on 3 September. Got the email confirming order was processed. Then nothing. No email with tracking number, nothing. Got home today to find my items delivered. Not sure if their communication is up to par, but their delivery sure is.

Ok hopefully this is the case

[flyguysa]

My understanding is Buycycle don't hold stock like CWC. They dispatch directly from the suppliers, the hold up could be the supplier of whatever you ordered is in CT or PE.... Not sure if that is your issue, I have had nothing but great service from Buycycle, I am busy with an exchange at the moment, I ordered the wrong size part and they are swopping it, no questions asked... Try and speak to Martin, he'll help you out for sure!

[amoryns]

My understanding is Buycycle don't hold stock like CWC. They dispatch directly from the suppliers, the hold up could be the supplier of whatever you ordered is in CT or PE.... Not sure if that is your issue, I have had nothing but great service from Buycycle, I am busy with an exchange at the moment, I ordered the wrong size part and they are swopping it, no questions asked... Try and speak to Martin, he'll help you out for sure!

Thanks will do

[supra]

I had the exact same problem.

After I placed my order I received the payment confirmation email, then all communication died... Still waiting for a reply.

Think there must be some teething problems with their new website... Still service levels are not where they should be.

[DR ◣◢]

Only gripe with them is their shipping costs. Above Rx,xx they could make the effort and offer FREE shipping.

 

Delivery times not bad but communication was excellent.

[Paul Ruinaard]

Buycycle order (my last one) didnt arirve. When I called I was told they lost my order - 2 of the 3 items were delivered and then the third never arrived. Unfortunately for them CWC is much sharper. Delivery next day in Jhb. That is great service. And they know their stuff when you need help whereas Buycycle struggled...

[YUMEYA]

My understanding is Buycycle don't hold stock like CWC. They dispatch directly from the suppliers, the hold up could be the supplier of whatever you ordered is in CT or PE.... Not sure if that is your issue, I have had nothing but great service from Buycycle, I am busy with an exchange at the moment, I ordered the wrong size part and they are swopping it, no questions asked... Try and speak to Martin, he'll help you out for sure!

 

Is it even legal to have an online store and not hold stock?

[DR ◣◢]

Yes