*Rave* - - Cycles Direct in Sunningdale, Cape Town

[JaakCT]

I took my beloved X1 for a minor repair to Michael at Cycles Direct on Monday evening. The bottle cage mounting bolts had progressivley loosened in the frame and Mike said that 9 out of 10 times they can be repaired and I'm looking at around R75 for the job. I agreed knowing that I would much rather have a nice full service done with some other small repairs and replacements of worn parts, etc but due to unforseen circumstances I would prefer to do all of that at month end...

Firstly you have to know that my bike was very dirty and muddy from the last ride which i just have not had the time to clean off yet. I arived there last night to collect my baby and Michael rolls out this freshly cleaned and polished bike that looks just like mine and starts rambling on that he had the bike cleaned and lubed, they replaced 3 nipples on spokes that broke & aligned my rear wheel again, he replaced my rear shifter cable and adjusted and lubed my rear derailer, he also fixed my bottle cage mounting bolts issue and even gave me a set of new bolts, filled my rear wheel with stans again after replacing the nipples. He then inspected my shocks and tested everything to make sure it was alright including my bb that has a touch of play on it. Turns out it was my bike!!!

The first thing that came to mind was: You "box" i did not want all of that done now, only when I have the service done in 3 weeks time! ; Secondly I just saw dollar signs and was getting pretty bleak about all of this. Imagine my surprise when I asked what the total was for everything and he turns around and says R115-00!

I almost fell on my back and asked him if he was 100% sure!!?? He just asked me to bring my bike in for it's next service to them...

 

Now I don't know about you guys but doing all of that to my bike when it was not asked for and then not charging for the work done either is in my opinion world class service!! Especially considering I have not supported them in the past!!

Cycles direct has gained a new customer for as long as I can ride!!!

[Hairy]

They area a good bunch of guys in the store.

 

I have seen them deal with some rather rude and just plain idiotic customers before and they ALWAYS treat the customer with respect, no matter what get's dished out to them.

[flymango]

I'll have to speak to Michael. Or maybe that's the definition of evolution - the more you come back the more you get charged.

[Ratty]

Thumbs up for this rave. I've also had excellent service from them in the past few months. Took my bike in before Sani for a full service and she came back working better than when she was brand new.

[Spezmeister]

I agree, Mike and the team have been doing an awesome job over the years and that's the reason why I will always come back. Service excellence with a smile. Keep up the great work guys.

[Capcha]

Yip good bunch of guys there. also did something free for me once, cant remember what so i stuffed some twenties down Mikes pocket. Always get good service there

[flymango]

I'll have to speak to Michael. Or maybe that's the definition of evolution - the more you come back the more you get charged.

 

... although I should add: the more I get discount (without even asking). I think me walking through the door is part of their monthly cash flow target. Really great LBS!!

[Wannabe]

Sounds a lot like my LBS in Brackenfell. (maybe they went to the same School of Bussiness) :whistling:

 

Well done, Cycles Direct.

[Thomo]

Perhaps just a slow day and he needed to keep busy.

Well done whatever the reasons.

[Johan A Marais]

They really do rock! The best LBS to have close to you, and the coffee in the shop is also world-class! Kudos to Gary, Mike and The Team...