hello guys~ I need an some advices

[DJpak]

Hi~ maybe u know what I would like to ask about now hahaa

I had an accident 21th March. And im still waiting for an answer

Whether the driver's insurance company pays me or not.

 

They were supposed to let me know that last week Friday.

So I sent a guy who was my handler (?) an email last week Thursday that please gave me an answer on friday. Of cours he didnt answered and I sent an email again next day morning. And then I got an email like the second pic...

So I called the another guy who the handler gave me a number.

Of course never answer even thought I left a message in the moring on friday I got nothing.

 

Yes.. he will come back tomorrow... I hope so.

 

Now what should I do? Just wait or what?

Is there any good idea please let me know..

If I want can I sue the driver? I can habe fixed my bike by my money now. I just wanna give either the driver or the company same inconvenience!!!!!

 

Btw. About the accident , the driver opened rhe car door when I was passing the car. So luckily I only had sitiches but I still have some pain. And my bike was three weeks old Dogma 65...

 

Ps. I know My english is bad dont judge me;;; hahaha

 

Thank you~ have a nice week!!

[fanievb]

This is Africa dude, everything takes forever and a day, just be patient.

 

If you really feel you need someone to make a fire under their behind google the short term insurance ombudsman and lay a complaint

[Brogue]

The "handler" you're referring to is the insurance company Claims Handler responsibly for processing this incident, on behalf of their client. You're just a third party, a status akin to dog turd in insurance speak. Their obligation is to their client.

 

They may attempt to apportion liability, based on your description. Don't worry, they're just taking a chance. Resist it, and demand full payment.

 

Is your Dogma GENUINE (purchased through an authorised local retailer, with a serial number stamped on the BB)? I only ask, coz they're likely to ask the same questions, and will require documentary evidence supporting your the quantum claimed.

Edited April 28, 2014 by Brogue

[fanievb]

Ps you don't need to start a new thread everything you need advice on the same issue just continue with the old one

[DJpak]

This is Africa dude, everything takes forever and a day, just be patient.

 

If you really feel you need someone to make a fire under their behind google the short term insurance ombudsman and lay a complaint

I know im in Africa hahhaa damn.. normally I like being in CT but like this... sigh... thank u for the advice

[Tractor]

I had a similar situation with a third party claim through Auto & General, took almost 3 months to pay out.

[DJpak]

The "handler" you're referring to is the insurance company Claims Handler responsibly for processing this incident, on behalf of their client. You're just a third party, a status akin to dog turd in insurance speak. Their obligation is to their client.

 

They may attempt to apportion liability, based on your description. Don't worry, they're just taking a chance. Resist it, and demand full payment.

 

Is your Dogma GENUINE (purchased through an authorised local retailer, with a serial number stamped on the BB)? I only ask, coz they're likely to ask the same questions, and will require documentary evidence supporting your the quantum claimed.

 

I bought it from Olympic cycle in CT and I registered my serial number on Pinarello site

Yes it is a real Dogma. Hahaha

I sent them the quotation of my bike and my s-works shoes and my hospital bills..

 

[DJpak]

I had a similar situation with a third party claim through Auto & General, took almost 3 months to pay out.

 

Seriously??? WTF!!! So u didnt have fixed ur bike till they gave u the money? And did they pay u that u wanted to?

 

I wanna have fixed by myself and then wait for the money ... is that ok..? Ot should I just wait..? :'(

[Tractor]

Seriously??? WTF!!! So u didnt have fixed ur bike till they gave u the money? And did they pay u that u wanted to?

 

I wanna have fixed by myself and then wait for the money ... is that ok..? Ot should I just wait..? :'(

 

Fortunately I had another bike to ride so I just left the damaged bike till I knew what was going to happen with the insurance - they paid out what I asked for based on quotes from 3 different bike stores. It was just a matter of not letting it go and reminding them every week that I'm still waiting, patience and perseverance paid off in the end.

[DJpak]

 

 

Fortunately I had another bike to ride so I just left the damaged bike till I knew what was going to happen with the insurance - they paid out what I asked for based on quotes from 3 different bike stores. It was just a matter of not letting it go and reminding them every week that I'm still waiting, patience and perseverance paid off in the end.

 

Thank you for the advice!!! I will remind them every single day!! Im having a horrible time so they must be same!!!!!

 

I only have a single gear bike.. hahaha I should run then... sigh....