Rave - Cyclesure

[karlvand]

I know it's been a "sore" topic here on the hub for the past week or 2 but I thought it would be necessary to share my experience with cyclesure over the past few days.

 

During the Trailseeker in Cullinan last weekend my Garmin decided that we just weren't meant to be together anymore and jumped off my bike without me noticing.

 

Although I knew it was insured I spent the last 30 kms of the race stressing because of what I had read about cyclesure the week before on the hub (if I had the time the week before I probably would have cancelled my policy)

 

Although I knew nothing would happen over the weekend I emailed cyclesure immediately after the race explaining what had happened.

 

Monday morning at 8am I received a claim form and was instructed to get a quote for a replacement.On Wednesday morning i sent the completed claim form and the quote as requested.Within an hour payment was authorised, no questions asked and I was at the shop collecting my new Edge 810.

 

All communication was done through Anike who was extremely helpful.

 

This is the exact service I expect when I'm paying R500.00 a month on premiums.

 

Hopefully they keep it up.

 

['Dale]

Hmmmmm

[Pusher]

Still missing that warm and fuzzy feeling!

[Bloukrans]

I know it's been a "sore" topic here on the hub for the past week or 2 but I thought it would be necessary to share my experience with cyclesure over the past few days.

 

During the Trailseeker in Cullinan last weekend my Garmin decided that we just weren't meant to be together anymore and jumped off my bike without me noticing.

 

Although I knew it was insured I spent the last 30 kms of the race stressing because of what I had read about cyclesure the week before on the hub (if I had the time the week before I probably would have cancelled my policy)

 

Although I knew nothing would happen over the weekend I emailed cyclesure immediately after the race explaining what had happened.

 

Monday morning at 8am I received a claim form and was instructed to get a quote for a replacement.On Wednesday morning i sent the completed claim form and the quote as requested.Within an hour payment was authorised, no questions asked and I was at the shop collecting my new Edge 810.

 

All communication was done through Anike who was extremely helpful.

 

This is the exact service I expect when I'm paying R500.00 a month on premiums.

 

Hopefully they keep it up.

Nick, is this you? Hahaha, give credit where credit is due - well done

[Tjokkits]

my experience was the same, guess that's in a black and white scenario, when it goes all shades of grey I wonder

[Skylark]

At R500 a month lets hope the replacement is not just an equivalent but an upgrade to the flagship model.

R500 for bicycle insurance, yoh, what value does that cover?

[Velouria]

At R500 a month lets hope the replacement is not just an equivalent but an upgrade to the flagship model.

R500 for bicycle insurance, yoh, what value does that cover?

I pay just over R600 a month, and am covered for around R120 000 of bicycles plus accessories. As it works out, it's the accessories that I claim most for...

 

My experience has always been positive with Cyclesure - been with them for around 7 years now, and had some major claims without incident.