Kristie BuyCycle Posted March 16, 2016 Posted March 16, 2016 Dearest Bike Hub readers, BuyCycle has recently come under new management and also formed an exciting partnership with Bruce Reyneke Cycles making it possible for clients to collect orders directly from the store in some instances. We are working one order and client at a time to keep our clients happy and coming back ! There are still many great adventures ahead and plans for development up our sleeves, We have recently updated our site and will appreciate any feedback with regards your BuyCycle experience.
slickjay007 Posted March 16, 2016 Posted March 16, 2016 I'm a slave to online shopping purely for the convenience. I must say great work on the site and all the best! Keep the prices competitive and you will keep your customers for years.
bertusras Posted March 16, 2016 Posted March 16, 2016 Glad to see you've added the option for free collection Helps when I stay a couple of blocks away
Goblin Posted March 16, 2016 Posted March 16, 2016 Sites good but.. you often advertise specials that are out of stock.Whats the point in getting us excited about a deal only to find out that there in fact isn't one. Points in case, https://www.buycycle.co.za/mountain-bike/technology/technology-accesories/wahoo-balance-scale/https://www.buycycle.co.za/mountain-bike/accessories/helmets/fox-flux-helmet-free-waterbottle/https://www.buycycle.co.za/mountain-bike/accessories/helmets/bell-alchera-small-medium/ And these have been there for a week or two already.
Kristie BuyCycle Posted March 17, 2016 Author Posted March 17, 2016 Sites good but.. you often advertise specials that are out of stock.Whats the point in getting us excited about a deal only to find out that there in fact isn't one. Points in case, https://www.buycycle.co.za/mountain-bike/technology/technology-accesories/wahoo-balance-scale/https://www.buycycle.co.za/mountain-bike/accessories/helmets/fox-flux-helmet-free-waterbottle/https://www.buycycle.co.za/mountain-bike/accessories/helmets/bell-alchera-small-medium/ And these have been there for a week or two already.Dear Goblin, Have removed those listings from the site, thanks for the heads up,
Thomo Posted March 17, 2016 Posted March 17, 2016 Sites good but.. you often advertise specials that are out of stock.Whats the point in getting us excited about a deal only to find out that there in fact isn't one. Points in case, https://www.buycycle.co.za/mountain-bike/technology/technology-accesories/wahoo-balance-scale/https://www.buycycle.co.za/mountain-bike/accessories/helmets/fox-flux-helmet-free-waterbottle/https://www.buycycle.co.za/mountain-bike/accessories/helmets/bell-alchera-small-medium/ And these have been there for a week or two already. That is a problem with many online sites - many stores have webpages which are not actively managed.Or otherwise draw you in with a special only to see in the detail that it's limited to specific sizes, colours etc.
Kristie BuyCycle Posted March 17, 2016 Author Posted March 17, 2016 Glad to see you've added the option for free collection Helps when I stay a couple of blocks away Dear Bertus, Please just note that for now the collection option is only applicable on items that we have in store / in our warehouse. If you wish to collect, please place your order and select to do an EFT payment, leave us a comment requesting collection. Upon confirmation the payment can be made. There are some items listed on site which Bruce Reyneke does not stock and we send directly from the supplier to our clients. Hope this helps ?
Kristie BuyCycle Posted March 17, 2016 Author Posted March 17, 2016 I'm a slave to online shopping purely for the convenience. I must say great work on the site and all the best! Keep the prices competitive and you will keep your customers for years.Thanks so much !
AlanD Posted March 17, 2016 Posted March 17, 2016 I like the new site alot as its easy to navigate and looks cool. If you can maintian the site well in terms of stock amd advise with regards to no stock then that would be cool. Some more specials, real specials, comms on new products will make alot of hubbers happy :-)
Bizkit031 Posted March 17, 2016 Posted March 17, 2016 Sent a message on Facebook messenger this morning regarding a Hope bottom bracket but no one has bothered responding and I can see that the message was read.
Kristie BuyCycle Posted March 17, 2016 Author Posted March 17, 2016 Sent a message on Facebook messenger this morning regarding a Hope bottom bracket but no one has bothered responding and I can see that the message was read.Dear Bizkit, We are rated on Facebook as "typically replies within an hour", I don't think you can say that about many online stores. kristie@ikhambi.co.za ; ashley@ikhambi.co.za, please feel free to send us a mail in the future, we do our best to get back to our clients as fast as we can.
Kristie BuyCycle Posted March 17, 2016 Author Posted March 17, 2016 Sent a message on Facebook messenger this morning regarding a Hope bottom bracket but no one has bothered responding and I can see that the message was read.Dear Bizkit, Your message has been replied to, unfortunately no clear ETA is available right now. You can click on the "sign up for notification" button and receive a mail when it comes back into stock ?
Kristie BuyCycle Posted March 17, 2016 Author Posted March 17, 2016 Dear Bizkit, Your message has been replied to, unfortunately no clear ETA is available right now. You can click on the "sign up for notification" button and receive a mail when it comes back into stock ?Or add it to your Wishlist
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