BuyCycle under New Management and Partnered with Bruce Reyneke

[Gen]

I have dealt with buycycle a couple of times great service. (Even before the takeover ).. hell last year they even sent me 2 items where I only ordered and paid for 1.. (I did return the extra item)

 

You can't always please everyone and human error and miscommunication will happen that's life.. win a few lose a few..that how it goes.

 

PS found hubby a pressie (but not bike related..)

[dirtypot]

I've not bought anything from BuyCycle myself, so can't comment on them personally, but it is great to see a real person on the Hub answering questions.  So many online companies are faceless organisations these days, and it's nice to see customer service being utilized here.

Keep up the good work. 

[Kristie BuyCycle]

I've not bought anything from BuyCycle myself, so can't comment on them personally, but it is great to see a real person on the Hub answering questions.  So many online companies are faceless organisations these days, and it's nice to see customer service being utilized here.

Keep up the good work. 

DirtyPot, you summed up the reason I'm active on BikeHub so perfectly. I want to give you guys a face, someone who actually cares and won't avoid answering difficult questions (which is so easy to do in an online world). Starting this thread I knew there would be negative feedback, I prefer taking the bull by the horns, and I'm not afraid of saying I messed up. Hope to see you with us soon !

[Tubehunter]

Tubehunter. Thanks, but I don't need to qualify my intent or communication style further with you.

Simon. Indeed you do not, but if you continue to be obtuse I will continue to call you out on it and address you similarly. 

 

Kristie needs to take ownership of her mess up and the lost sale.

No doubt part of the reason she is actively engaging with the community is to resolve this exact scenario! You however appear determined to ride her case in an unreasonable manner in bringing attention to your experience. What is your motive for this?

 

Ah, are those the same aggrieved people that you "...wouldn't even bother to tell you were to get off, I'd let you guess for yourself!"

In my professional capacity I do not engage with people who cannot manage their communication style. As a specialist in my field I typically have to resolve issues for other people. In the decades I have been performing this role my clients have come to know that the buck stops with me and I will attend to whatever issues they have IF they engage with me in a dignified manner. It's literally as simple as that!

[Mntboy]

Tubehunter. Thanks, but I don't need to qualify my intent or communication style further with you. Kristie needs to take ownership of her mess up and the lost sale.

 

Ah, are those the same aggrieved people that you "...wouldn't even bother to tell you were to get off, I'd let you guess for yourself!"

Simon

 

I rather respectfully disagree with you. I think you do need to qualify your intent with your comments on this thread. Mostly as they appear to be grossly disproportionate to the value of the item that you attempted to purchase via buycycle. An item that costs approximately R500. Let's not forget that you also had the options to use other online retailers and/or lbs's to purchase this particular front deraileur. Your reaction to not being able to purchase this item from them I find to be rather excessive and not within reason. Yes you may feel aggrieved at what you perceived to be a lack of customer service but equally if you really were intent on purchasing through buycycle you would've gotten the product code for Kirstie or had it to hand. I respectfully suggest that it never was your intent to make a purchase through buycycle re this item, therefore then I have to wonder at the real reason that you've so aggressively defended your corner.

 

Just a word of caution: be mindful of the tone of your response, as your comments to both Kirstie and Tubehunter have been bordering on rude and needlessly disrespectful. Let me also suggest that you take some time and consider what Tubehunter has posted in relation to your discussion with him. You may come to see that he is 100% correct.

 

Sent from my GT-S6790 using Tapatalk

[Mntboy]

 

 

 

Tubehunter. Thanks, but I don't need to qualify my intent or communication style further with you.

Simon. Indeed you do not, but if you continue to be obtuse I will continue to call you out on it and address you similarly.

 

Kristie needs to take ownership of her mess up and the lost sale.

No doubt part of the reason she is actively engaging with the community is to resolve this exact scenario! You however appear determined to ride her case in an unreasonable manner in bringing attention to your experience. What is your motive for this?

 

Ah, are those the same aggrieved people that you "...wouldn't even bother to tell you were to get off, I'd let you guess for yourself!"

In my professional capacity I do not engage with people who cannot manage their communication style. As a specialist in my field I typically have to resolve issues for other people. In the decades I have been performing this role my clients have come to know that the buck stops with me and I will attend to whatever issues they have IF they engage with me in a dignified manner. It's literally as simple as that!

Don't you feel that his response to the situation is in disproportion to offense he feels has been caused? Because that's my read on this.

 

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[Rocket-Boy]

I have been upset with an online retailer in the past after waiting weeks for an item to arrive and not receiving answers to my query. 

Still it didnt make me come on to the hub to have a go at them, I know they have representatives here, but seriously what would it have achieved?

 

The people that run online stores are human, they also have a retail store in most(if not all) cases, so I expect that they get busy too.

 

It is like anything else in life, treat people fairly and with respect, they will be more willing to help you that way and both parties will come out of it feeling better in the end.

[NotSoBigBen]

I read some stuff here and I think of comments made to me by more than 1 bike shop owner ...... 'some customers are just not worth the effort and best they go somewhere else'

[Loose cog]

I have bought items from BuyCycle successfully in the past, even collecting an item from their PTA offices. The service has been top level. Good luck with the new association.

[Tubehunter]

Don't you feel that his response to the situation is in disproportion to offense he feels has been caused? Because that's my read on this.

 

Sent from my GT-S6790 using Tapatalk

 

I don't want to assume too much on Simon's behalf. Certainly the level of disapproval he is bringing to the discussion does not match the incomplete request for pricing on something like an FD? Hence my question regarding his motive.

 

That said, we all have good and bad days! Who knows what other life factors are happening in the background. We are all simply human and get it wrong more often than we'd like to admit!

[Mntboy]

I don't want to assume too much on Simon's behalf. Certainly the level of disapproval he is bringing to the discussion does not match the incomplete request for pricing on something like an FD? Hence my question regarding his motive.

 

That said, we all have good and bad days! Who knows what other life factors are happening in the background. We are all simply human and get it wrong more often than we'd like to admit!

Yeah pretty much what I was getting at. However just because we have something that's getting us upset other than the matter that's been raised for discussion doesn't give us the right to blow up on someone who is actually trying to help sort out the matter that's been put up for discussion.

 

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Edited April 21, 2016 by Mntboy

[Simon Kolin]

Simon

 

I rather respectfully disagree with you. I think you do need to qualify your intent with your comments on this thread. Mostly as they appear to be grossly disproportionate to the value of the item that you attempted to purchase via buycycle. An item that costs approximately R500. Let's not forget that you also had the options to use other online retailers and/or lbs's to purchase this particular front deraileur. Your reaction to not being able to purchase this item from them I find to be rather excessive and not within reason. Yes you may feel aggrieved at what you perceived to be a lack of customer service but equally if you really were intent on purchasing through buycycle you would've gotten the product code for Kirstie or had it to hand. I respectfully suggest that it never was your intent to make a purchase through buycycle re this item, therefore then I have to wonder at the real reason that you've so aggressively defended your corner.

 

Just a word of caution: be mindful of the tone of your response, as your comments to both Kirstie and Tubehunter have been bordering on rude and needlessly disrespectful. Let me also suggest that you take some time and consider what Tubehunter has posted in relation to your discussion with him. You may come to see that he is 100% correct.

 

Sent from my GT-S6790 using Tapatalk

Hello Mntboy

 

Respectfully, the value of the item in question has noting to do with the displeasure I have with Kristie's service. Rather, it is the value of my time wasted in followup after followup trying to get a simple answer to a simple question.

 

The product that I wanted to purchase is FD-5800-B (M/S). This is the code that appears on the retail packaging and on may online store listings. I do NOT however have the Shimano dealer code number for this, nor could it be reasonable suggested that I would. If I walk into a bicycle retailer and ask for a 105 front derailleur/band type and provide the code FD-5800-B (M/S) I don't get blank looks or proclamations that they can't help because I don't have the dealer code. I suggested to Kristie that she contact CoolHeat for the dealer code. She did not and then for days ignored my emails to her for update on my request.

[Guest notmyname]

Hello Mntboy

 

Respectfully, the value of the item in question has noting to do with the displeasure I have with Kristie's service. Rather, it is the value of my time wasted in followup after followup trying to get a simple answer to a simple question.

 

The product that I wanted to purchase is FD-5800-B (M/S). This is the code that appears on the retail packaging and on may online store listings. I do NOT however have the Shimano dealer code number for this, nor could it be reasonable suggested that I would. If I walk into a bicycle retailer and ask for a 105 front derailleur/band type and provide the code FD-5800-B (M/S) I don't get blank looks or proclamations that they can't help because I don't have the dealer code. I suggested to Kristie that she contact CoolHeat for the dealer code. She did not and then for days ignored my emails to her for update on my request.

Simon, why don't you start your own thread we can all ignore?

[BDF]

Ok guys...

[Escapee..]

Simon, why don't you start your own thread we can all ignore?

 

 

http://replygif.net/i/280.gif

Edited April 21, 2016 by Escapee..

[worriesnot]

Simon, why don't you start your own thread we can all ignore?

it's a shame I can only like this once! 

post of the week

Edited April 21, 2016 by worriesnot