kvdp Posted February 18, 2017 Posted February 18, 2017 Day 2 of Tankwa Trek a crack started to appear around a spoke hole in my South Industries front wheel.I was shattered,as i did not know if it was safe to ride the next day and could not find a loan wheel at my mechanics either.Over dinner that evening,i spotted one half of South Industries,Nico Van Zyl,having some supper with some buddies.I sent a text message to him a few minutes later,and asked if he could inspect my wheel after supper at my mechanics,to see if it will still be rideable.Within ten minutes he replied,stating that the wheel should be safe and rideable,but that the wheel will be exchanged under warrantee the following week,and that i should foward my details on the Monday morning.Monday came,and around 8 am i received a message from Nick,nogals reminding me,to foward all my details to process claim.In the meantime i saw another crack on the rear wheel as well,and informed Nick of misfortune.....I received an email and message again at around 10am on the Monday to inform me that a courrier is on his way to collect wheels,all the way in my hometown of Darling!!I rushed to remove wheels from bike,and tyres and rotors in order to beat collecting courrier......Fast foward to Friday afternoon and bike is ready to ride again!!!Two brand new hoops,rebuilt with new tape and valves ready for tyres and Stans,all done under warrantee!! Nick and Stephan,you rock!!!! Top notch service from a newish,local company with an outstanding local "handgemaakte" product!!
Rudi Pollard Posted February 19, 2017 Posted February 19, 2017 How long have you had the wheels for before they cracked? I've been looking at a set of these hoops as well... Sent from my SM-G930F using Tapatalk
'Dale Posted February 19, 2017 Posted February 19, 2017 I only hear good things hey ???????????????????????? #handgemaak
Pikey Posted February 19, 2017 Posted February 19, 2017 Now that's service that would make me buy from these guys. Will keep this in mind.Nice one ????????????
BaGearA Posted February 19, 2017 Posted February 19, 2017 Service like this is very Rare these days , good on South Industries
shaper Posted February 19, 2017 Posted February 19, 2017 Concerning that wheels are cracking whilst still under warranty! Any explanation from South Industries?
Grease_Monkey Posted February 19, 2017 Posted February 19, 2017 A bit concerning that both wheels cracked. But very impressive that South Industries didn't try shift blame onto you somehow, and replaced them no questions asked. No product is perfect, and it is when something goes wrong (not if) that a company gets to show what their customers really mean to them. Kudos to South Industries!
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