How to get broken trainer fixed?

[Mongoose!]

Can be that JacquesJ is a Garmin employee 

Happy Friday everyone 

[JacquesJ]

  On 11/8/2024 at 10:27 AM, Mongoose! said:

Can be that JacquesJ is a Garmin employee 

Happy Friday everyone 

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🙄

[JacquesJ]

  On 11/8/2024 at 10:20 AM, cadenceblur said:

 

A warranty should apply to the specific unit, the purchase date should not have a bearing, if not what is the point of advertising a 2 year warranty on a new product if you have no intentions of honouring? It's not like it was repaired.

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I never understood it like that. More in line with what Bike Dewing posted. So the question is, when didbyou buy the original unit.

 

@cadenceblur, to my mind they advertised 2 year warranty on new unit that you paid for. You arent paying for the replacement unit again, so thats the distinction

[Mike Dewing]

  On 11/8/2024 at 10:20 AM, cadenceblur said:

 

A warranty should apply to the specific unit, the purchase date should not have a bearing, if not what is the point of advertising a 2 year warranty on a new product if you have no intentions of honouring? It's not like it was repaired.

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I heard a story once.. might have been on the programme QI with stephen fry..

something to do with an insurance period being two years.. the scum bag company then decided that a year period was less that than 365 days and therefore the claim was just out of the insured period, by like a ball hair.. 

Also something about the one year being a leap year meant his claim fell outside the insured period🤷🏼‍♂️.. cant remember the exact details

My point, Scumbags the lot of them.! 

There is no such thing as a good billionaire, or company worth billions..

[Carmichael]

  On 11/8/2024 at 10:39 AM, JacquesJ said:

I never understood it like that. More in line with what Bike Dewing posted. So the question is, when didbyou buy the original unit.

 

@cadenceblur, to my mind they advertised 2 year warranty on new unit that you paid for. You arent paying for the replacement unit again, so thats the distinction

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Bought it in November 2020 replaced it in OCt 2022 and now not...

[Carmichael]

NOTE: Garmin Rally™ and Vector™ pedal-based power meters and Tacx® trainers feature a 2-year warranty

 

And this is also on their website

[Mike Dewing]

  On 11/8/2024 at 10:39 AM, JacquesJ said:

I never understood it like that. More in line with what Bike Dewing posted. So the question is, when didbyou buy the original unit.

 

@cadenceblur, to my mind they advertised 2 year warranty on new unit that you paid for. You arent paying for the replacement unit again, so thats the distinction

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I assumed the same as everyone else.. quick google search corrected that quite nicely.. its very easy to do🤣🤣

[Frosty]

  On 11/8/2024 at 10:06 AM, JacquesJ said:

No it doesnt

E.g. if you buy 1 Jan 2023 with a 2 year warrant, the manufacturer will cover you up to 31 Dec 2024.

 

If you get a replacement on 01 May 2024, you dont get a new warrant to 30 Apr 2026. The manufacturer just guarranteed  use of their product for 2 years from purchase date. You may be able to argue for a bit of an extension if you lost use of product for e.g. a month while being returned to them for assessment, etc. Bit not a 'new' full 2 years

 

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In your example, if a replacement is issued on 01 December 2024 (1 month left), then the 90-days (minimum by law) would apply, extending it to 28February 2025. Otherwise, the ORIGINAL WARRANTY PERIOD applies (2 years).

[cadenceblur]

I am not understanding how a warranty period only applies from the purchase date. 

 A new unit if bought / or given as a replacement should by right be subject to the full warranty period of a new unit, anything else then the company does not appear to have faith in their product.

I would then request a full refund to do with my money what I wish,, be that buy another of the same and get 3 years again or go with another brand. 

The water should not be this muddy.

[Frosty]

  On 11/8/2024 at 1:28 PM, cadenceblur said:

I am not understanding how a warranty period only applies from the purchase date. 

 A new unit if bought / or given as a replacement should by right be subject to the full warranty period of a new unit, anything else then the company does not appear to have faith in their product.

I would then request a full refund to do with my money what I wish,, be that buy another of the same and get 3 years again or go with another brand. 

The water should not be this muddy.

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The CPA states that they (manufacturer/distributor) can attempt to repair first, before replacing, before refunding. You can't demand that they replace it, and/or refund, as they have the option to repair first. If there are repeated problems (inside the warranty period) requiring repeated repairs, then you might have a case for a replacement and/or a refund (if you have a good laywer to assist. The CPA not as one-sided as the consumer thinks.

 

I'm currently in a battle with a company were the machine has a 2y warranty, plus the retailer's extended warranty, and they say that it's working each time I take it back. I'm fighting that it's not working as intended. The extended warranty says 6 years (3+3) but the original factory warranty is 2y for this specific appliance, and not 3 as the retailer stated. Until those 4-6 years are up, I'll keep going back to have it repaired at the manufacturer and retailer's expense. A bit of a schlep, but the brand/manufacturer has lost any future business from me once the warranty period is up.

[JacquesJ]

  On 11/8/2024 at 1:20 PM, Frosty said:

In your example, if a replacement is issued on 01 December 2024 (1 month left), then the 90-days (minimum by law) would apply, extending it to 28February 2025. Otherwise, the ORIGINAL WARRANTY PERIOD applies (2 years).

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Yep, that's what I understand too. So just to be clear on what you are saying here for my understanding... 
In my example it breaks 1 May 2024. 7 months left of ORIGINAL warranty.
I get a new device and warranty runs until 31 Dec 2024 (original warranty period) - because remaining warranty is > 90 days. Are we on the same page?

[JacquesJ]

  On 11/8/2024 at 1:28 PM, cadenceblur said:

I am not understanding how a warranty period only applies from the purchase date. 

 A new unit if bought / or given as a replacement should by right be subject to the full warranty period of a new unit, anything else then the company does not appear to have faith in their product.

I would then request a full refund to do with my money what I wish,, be that buy another of the same and get 3 years again or go with another brand. 

The water should not be this muddy.

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my laymans interpretation:
Manufacturer says once you hand over your money, they will stand behind their product giving you x years of service. If it breaks, they will repair or replace to ensure you get your x years of warrantied service from their product. Their contractual obligation runs out after the x years since orginial transaction expires. You didn't enter into a new transaction / agreement with them every time they replaced the device - that was only done to make good on their initial commitment to you.

 

Look at this example:

  On 11/8/2024 at 10:45 AM, Carmichael said:

Bought it in November 2020 replaced it in OCt 2022 and now not...

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If you get a new warranty in Oct 2022 and it breaks Sept 2024, do you expect a warranty to now last until Sept 2026. And if it breaks on June 2026 you want another replacement + warranty until 2028, etc, etc, etc? Not sure that's a realistic expectation - but I may be too soft on the evil, greedy people running these corporations.


 

[Frosty]

  On 11/8/2024 at 1:39 PM, JacquesJ said:

Yep, that's what I understand too. So just to be clear on what you are saying here for my understanding... 
In my example it breaks 1 May 2024. 7 months left of ORIGINAL warranty.
I get a new device and warranty runs until 31 Dec 2024 (original warranty period) - because remaining warranty is > 90 days. Are we on the same page?

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This is on their website:
If during the warranty period you submit a claim for warranty service in accordance with this Limited Warranty, then Garmin will, at its option: (i) repair the device using new parts or previously used parts that satisfy Garmin’s quality standards, (ii) replace the device with a new device or a refurbished device that meets Garmin’s quality standards, or (iii) exchange the device for a full refund of your purchase price. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY. Repaired or replaced devices have a 90 day warranty. If the unit sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original 1 year warranty, whichever is longer.

[Frosty]

Obviously, the Tacx has a 2-year warranty (as listed on their site, so the 1 year in bold above should say 2 years.

[cadenceblur]

  On 11/8/2024 at 1:51 PM, Frosty said:

This is on their website:
If during the warranty period you submit a claim for warranty service in accordance with this Limited Warranty, then Garmin will, at its option: (i) repair the device using new parts or previously used parts that satisfy Garmin’s quality standards, (ii) replace the device with a new device or a refurbished device that meets Garmin’s quality standards, or (iii) exchange the device for a full refund of your purchase price. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY. Repaired or replaced devices have a 90 day warranty. If the unit sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original 1 year warranty, whichever is longer.

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thanks - option iii then - if they will honour it.

[Frosty]

  On 11/8/2024 at 1:57 PM, cadenceblur said:

thanks - option iii then - if they will honour it.

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Good luck; most will not honour option iii, if they can bail out with option i and ii saying that they haven't breached the warranty.

Edited November 8, 2024 by Frosty