How to get broken trainer fixed?

[Mongoose!]

Can be that JacquesJ is a Garmin employee 

Happy Friday everyone 

[JacquesJ]

9 minutes ago, Mongoose! said:

Can be that JacquesJ is a Garmin employee 

Happy Friday everyone 

🙄

[JacquesJ]

16 minutes ago, cadenceblur said:

 

A warranty should apply to the specific unit, the purchase date should not have a bearing, if not what is the point of advertising a 2 year warranty on a new product if you have no intentions of honouring? It's not like it was repaired.

I never understood it like that. More in line with what Bike Dewing posted. So the question is, when didbyou buy the original unit.

 

@cadenceblur, to my mind they advertised 2 year warranty on new unit that you paid for. You arent paying for the replacement unit again, so thats the distinction

[Bike Dewing]

16 minutes ago, cadenceblur said:

 

A warranty should apply to the specific unit, the purchase date should not have a bearing, if not what is the point of advertising a 2 year warranty on a new product if you have no intentions of honouring? It's not like it was repaired.

I heard a story once.. might have been on the programme QI with stephen fry..

something to do with an insurance period being two years.. the scum bag company then decided that a year period was less that than 365 days and therefore the claim was just out of the insured period, by like a ball hair.. 

Also something about the one year being a leap year meant his claim fell outside the insured period🤷🏼‍♂️.. cant remember the exact details

My point, Scumbags the lot of them.! 

There is no such thing as a good billionaire, or company worth billions..

[Carmichael]

5 minutes ago, JacquesJ said:

I never understood it like that. More in line with what Bike Dewing posted. So the question is, when didbyou buy the original unit.

 

@cadenceblur, to my mind they advertised 2 year warranty on new unit that you paid for. You arent paying for the replacement unit again, so thats the distinction

Bought it in November 2020 replaced it in OCt 2022 and now not...

[Carmichael]

NOTE: Garmin Rally™ and Vector™ pedal-based power meters and Tacx® trainers feature a 2-year warranty

 

And this is also on their website

[Bike Dewing]

12 minutes ago, JacquesJ said:

I never understood it like that. More in line with what Bike Dewing posted. So the question is, when didbyou buy the original unit.

 

@cadenceblur, to my mind they advertised 2 year warranty on new unit that you paid for. You arent paying for the replacement unit again, so thats the distinction

I assumed the same as everyone else.. quick google search corrected that quite nicely.. its very easy to do🤣🤣

[Frosty]

3 hours ago, JacquesJ said:

No it doesnt

E.g. if you buy 1 Jan 2023 with a 2 year warrant, the manufacturer will cover you up to 31 Dec 2024.

 

If you get a replacement on 01 May 2024, you dont get a new warrant to 30 Apr 2026. The manufacturer just guarranteed  use of their product for 2 years from purchase date. You may be able to argue for a bit of an extension if you lost use of product for e.g. a month while being returned to them for assessment, etc. Bit not a 'new' full 2 years

 

In your example, if a replacement is issued on 01 December 2024 (1 month left), then the 90-days (minimum by law) would apply, extending it to 28February 2025. Otherwise, the ORIGINAL WARRANTY PERIOD applies (2 years).

[cadenceblur]

I am not understanding how a warranty period only applies from the purchase date. 

 A new unit if bought / or given as a replacement should by right be subject to the full warranty period of a new unit, anything else then the company does not appear to have faith in their product.

I would then request a full refund to do with my money what I wish,, be that buy another of the same and get 3 years again or go with another brand. 

The water should not be this muddy.

[Frosty]

Just now, cadenceblur said:

I am not understanding how a warranty period only applies from the purchase date. 

 A new unit if bought / or given as a replacement should by right be subject to the full warranty period of a new unit, anything else then the company does not appear to have faith in their product.

I would then request a full refund to do with my money what I wish,, be that buy another of the same and get 3 years again or go with another brand. 

The water should not be this muddy.

The CPA states that they (manufacturer/distributor) can attempt to repair first, before replacing, before refunding. You can't demand that they replace it, and/or refund, as they have the option to repair first. If there are repeated problems (inside the warranty period) requiring repeated repairs, then you might have a case for a replacement and/or a refund (if you have a good laywer to assist. The CPA not as one-sided as the consumer thinks.

 

I'm currently in a battle with a company were the machine has a 2y warranty, plus the retailer's extended warranty, and they say that it's working each time I take it back. I'm fighting that it's not working as intended. The extended warranty says 6 years (3+3) but the original factory warranty is 2y for this specific appliance, and not 3 as the retailer stated. Until those 4-6 years are up, I'll keep going back to have it repaired at the manufacturer and retailer's expense. A bit of a schlep, but the brand/manufacturer has lost any future business from me once the warranty period is up.

[JacquesJ]

17 minutes ago, Frosty said:

In your example, if a replacement is issued on 01 December 2024 (1 month left), then the 90-days (minimum by law) would apply, extending it to 28February 2025. Otherwise, the ORIGINAL WARRANTY PERIOD applies (2 years).

Yep, that's what I understand too. So just to be clear on what you are saying here for my understanding... 
In my example it breaks 1 May 2024. 7 months left of ORIGINAL warranty.
I get a new device and warranty runs until 31 Dec 2024 (original warranty period) - because remaining warranty is > 90 days. Are we on the same page?

[JacquesJ]

11 minutes ago, cadenceblur said:

I am not understanding how a warranty period only applies from the purchase date. 

 A new unit if bought / or given as a replacement should by right be subject to the full warranty period of a new unit, anything else then the company does not appear to have faith in their product.

I would then request a full refund to do with my money what I wish,, be that buy another of the same and get 3 years again or go with another brand. 

The water should not be this muddy.

my laymans interpretation:
Manufacturer says once you hand over your money, they will stand behind their product giving you x years of service. If it breaks, they will repair or replace to ensure you get your x years of warrantied service from their product. Their contractual obligation runs out after the x years since orginial transaction expires. You didn't enter into a new transaction / agreement with them every time they replaced the device - that was only done to make good on their initial commitment to you.

 

Look at this example:

2 hours ago, Carmichael said:

Bought it in November 2020 replaced it in OCt 2022 and now not...

If you get a new warranty in Oct 2022 and it breaks Sept 2024, do you expect a warranty to now last until Sept 2026. And if it breaks on June 2026 you want another replacement + warranty until 2028, etc, etc, etc? Not sure that's a realistic expectation - but I may be too soft on the evil, greedy people running these corporations.


 

[Frosty]

3 minutes ago, JacquesJ said:

Yep, that's what I understand too. So just to be clear on what you are saying here for my understanding... 
In my example it breaks 1 May 2024. 7 months left of ORIGINAL warranty.
I get a new device and warranty runs until 31 Dec 2024 (original warranty period) - because remaining warranty is > 90 days. Are we on the same page?

This is on their website:
If during the warranty period you submit a claim for warranty service in accordance with this Limited Warranty, then Garmin will, at its option: (i) repair the device using new parts or previously used parts that satisfy Garmin’s quality standards, (ii) replace the device with a new device or a refurbished device that meets Garmin’s quality standards, or (iii) exchange the device for a full refund of your purchase price. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY. Repaired or replaced devices have a 90 day warranty. If the unit sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original 1 year warranty, whichever is longer.

[Frosty]

Obviously, the Tacx has a 2-year warranty (as listed on their site, so the 1 year in bold above should say 2 years.

[cadenceblur]

5 minutes ago, Frosty said:

This is on their website:
If during the warranty period you submit a claim for warranty service in accordance with this Limited Warranty, then Garmin will, at its option: (i) repair the device using new parts or previously used parts that satisfy Garmin’s quality standards, (ii) replace the device with a new device or a refurbished device that meets Garmin’s quality standards, or (iii) exchange the device for a full refund of your purchase price. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY. Repaired or replaced devices have a 90 day warranty. If the unit sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original 1 year warranty, whichever is longer.

thanks - option iii then - if they will honour it.

[Frosty]

2 minutes ago, cadenceblur said:

thanks - option iii then - if they will honour it.

Good luck; most will not honour option iii, if they can bail out with option i and ii saying that they haven't breached the warranty.

Edited 37 minutes ago by Frosty