Turbo Levo Gen 3 Brose warranty and or preventative repairs.

[2niner]

As an avid supporter of Turbo Levo can anyone shed some light on the warranty and replacement cost of Brose motor, during and after warranty period. While my current Gen 3 has performed faultlessly for approximately 8500 km the motor has become noticeable noisy especially on slow steep climbs. My concerns are should the motor fail after warranty what happens then? Secondly, if I ask my LBS to have my motor checked as preventive measure because I feel it’s noisy the motor has to go to Specialized in Stellenbosch - why can’t this be carried out at our local and very supportive LBS? If there’s an issue with the motor, who is liable for costs? Lastly one does not want to wait while your motor is away for x amount of days being checked out with possible unsuspected costs. Given that there have been numerous Brose issues on previous gen motors, this topic may have been answered elsewhere on forum's.

Would be interested to hear your comments 

 

[DuncanDoughnuts]

If your motor is still under warranty and it fails, it will be replaced very quickly. I think the longest had to wait for a new motor was 2 hours. 

However, if the warranty is over you have two options. Purchase a new motor with a specialized assist option which reduces the new motor price (about 22k) to lower amount (a fair offer savings from specialized) .

Or send it to PE to refurbished with better seals, stronger sprag clutch and thicker more robust belt for about 12k  - this is the company https://www.ebikemotorcentre.com/brose-motor-upgrade-service/

And this is the SA representative- www.ebiketechservices.co.za

Either way it's going to cost. I would personally go with the second option as the motor will come back better than a new one from specialized,  but you won't have the new warranty that comes with a new motor.

That just how my mind works. other people might have different options

 

Edited 21 hours ago by DuncanDoughnuts

[2niner]

Hi and thank you for your reply.  Will pursue warranty option once I’m back in PE. I have a definite rougher noise coming from spray clutch. Let’s see outcome. Thank for your help. Best regards Dean.