Boa lacing system repairs in Cape Town

[grant.n.brown.7]

Does anyone know where in Cape Town I could have my BOA dial on my cycling shoe repaired. Looks like the ratchet mechanism is not working and is potentially worn out. 

[Thomo]

https://forum.bikehub.co.za/topic/183073-boa-parts-replacement-service/#comment-3538715

May have some useful info (if you haven't already checked) ... 👆

[grant.n.brown.7]

Thank you for your swift response. I have just submitted a request for assistance to BOA. Hopefully they can assist me. 

[Tomik]

A few years ago, Revolution Cycles had spare Boa dials. I recall buying a new one from them and installing it myself. Was quite easy. Try calling them.

[ChrisF]

Also look on the Temu thread ....

[brussel]

Boa will send  you new ones directly. There is an online portal and it took mine about two weeks from what I recall. 

[117]

Pretty simple to service it yourself. Get a 1mm torx key and undo the screw on the BOA system (hint... its inside the O)

Check it out inside, clean it and put back together. You might just find that the wire is tangled inside which leads to the system not unwinding correctly when you take your shoes off. 

Its really an easy check 

 

[michaelbiker]

Sometimes you need to use their support to request the replacements. Their automated systems ships out of Hong Kong via SAPO which takes about 3 months. They did this twice with me and eventually when I went to support directly, they shipped Fedex from the US.

BOA has a lifetime guarantee for their dials - lifetime of the shoes.

[Ozzie NL]

Most Specialized dealers keep a few spare boas. 

In the past the boa warranty process was flawless but heard rumours this  is not the case anymore. Let us know what your experience is