Specialized Warranty

[wimron]

Anybody experience a warranty issue with Specialized --- I have Tarmac and has developed a crack @ the seatpost insert on the front side , The boys from Specialized reckon that it only is a paint crack !? Anybody have a similar experience ?

[SwissVan]

 

Have not had cause for a warranty claim from Specz.

Post a pic of the crack for us to "check"

Got 26 years exp of looking for cracks.

 

 

 

 

[Larry]

Also have a crack by my BB on my spec pro 09 hopefully they don't give me *** like that. 

[Im Tiered]

No Ways?

 

 

 

I thought I'm the only one...

 

 

 

I also have a bad crack, and sent the bike in for a claim only to have it rejected as a paint crack.

 

 

 

I have two cracks. One clearly at the same place yours is.(front side of seat post on top tube on the red paint 3cm long. The other is on the BB that can be felt with your finger nails but can only be seen in sunlight.

 

 

 

They returned the frame to me also rejecting the claim as 2 paint cracks. Saying I must break it completely...

 

 

 

I can live with that for now, but I see the cracks growing slowly. Soon I will have to send it in when its un-ridable.

 

 

 

Other problem is they have no service centre in Cape Town that can make a decision and it cost a fotune to send it up via courier to JHB for 2wks

 

 

 

I love my TarmacSL but I will never buy another Specialized. Must ride it till I snap it.

[Reg Lizard]

Had a problem with my carbon seatpost- looked like it was cracking. Sent it in and got a brand new replacement from them- no charge.

[wimron]

Reg Lizard

 

Hi there --- see u from Ct -- who did you deal with wrt warranty on your Specialized ?

 

Thanks

 

 

[Reg Lizard]

Willie Engelbrecht Lifestyle handled it for me.

[SwissVan]

 

Is this the official Specialized rep that is telling you guys that it is "only cracks" in the paint, or is it a specialized dealership (shop)?

 

Cracks in the paint could be a sign of a crack in the material below the paint.

 

Unfortunately most warranties dont include paint.... radiculously!!

 

 

 

[AndreZA]

normally paintwork is covered for 1 year.

 

 

 

.

[SwissVan]

normally paintwork is covered for 1 year.

.

 

Oh yes your quite correct

In that case if your still in the 1 year period, nail the bastards....

 

BICYCLE FRAME AND COMPONENT WARRANTY POLICY  SPECIALIZED LIMITED WARRANTY  Specialized Bicycle Components, Inc. (?Specialized?), a California corporation located at 15130 Concord Circle, Morgan Hill, California 95037, makes the following Limited Warranty concerning Specialized bicycles and framesets:  LIMITED LIFETIME WARRANTY ON BICYCLE FRAMES AND FRAMESETS  Subject to the following limitations, terms and conditions, Specialized warrants to the original owner for the lifetime of the original owner of each new Specialized bicycle or frameset that the bicycle frame or frameset when new is free of defective materials and workmanship. The lifetime limited warranty is conditioned upon the bicycle being operated under normal conditions and use, and properly maintained. This limited warranty does not apply to paint/finish or components attached to the bicycle/frameset such as front forks, wheels, drive train, brakes, seat post, handlebar and stem, or any suspension related parts or components. Paint/finish, components attached to the bicycle/frameset such as front forks, wheels, drive train, brakes, seat post, handlebar and stem, or any suspension-related parts or components are covered under the limited one (1) year warranty. Our Chainstays and Seatstays will now include a 5 year limited warranty. This warranty is void if the bicycle or frameset was not purchased new or not properly assembled by an authorized Specialized dealer.  LIMITED ONE (1) YEAR WARRANTY ON COMPLETE BICYCLE