Hairy Posted April 29, 2009 Share Hi All How long should one be willing to wait for a waranty replacement. I will be waiting 1month for a replacement Scott Frame! This I feel is rather ridiculous! Hairy Link to comment Share on other sites More sharing options...
AndreZA Posted April 29, 2009 Share I guess untill they have stock. Normally Pro-bike is quite fast. Phone them directly and follow up. Link to comment Share on other sites More sharing options...
Gert Janse v Rensburg Posted April 29, 2009 Share the wait will be worth it if you get a new 2009 range frame.... Scottnormally upgrade you to abetter frame than you had previously..... yhat is one that I know of..... Link to comment Share on other sites More sharing options...
Hairy Posted April 29, 2009 Share Pro-bike have not been the issue here I don't believe. They have given good service. I was promised my frame would be here this week and I have made arrangements around this ... just to be told that the frame is still in Belgium and might be sent today ... WTF! H Link to comment Share on other sites More sharing options...
gummibear Posted April 29, 2009 Share Phone and speak to Jacki at probike.He will help pretty quickly. Link to comment Share on other sites More sharing options...
splat Posted April 29, 2009 Share Who are you dealing with? A mate of mine has been waiting for his CR1 replacement since the 99'er... Link to comment Share on other sites More sharing options...
Hairy Posted April 29, 2009 Share At Pro-Bike I have been dealing with Pieter du Plessis and his service can't be faulted. It has actually been commendable. Hairy Link to comment Share on other sites More sharing options...
Hairy Posted April 29, 2009 Share I have sent Scott an email RE the service delivery and they have comeback with the assurance the they will have the frame on special freight by tomorrow. Lets see then ... I should receive it by Monday then. Hopefully! Hairy Link to comment Share on other sites More sharing options...
Kranswurm Posted April 29, 2009 Share Until your moer strips and you rip off a body part Link to comment Share on other sites More sharing options...
kennyg Posted April 29, 2009 Share be annoying...keep speaking to a higher manager everyday...until you talking to the guys at SCOTT..until they phone you on 3 times daily update to tell you where your frame is... It worked for me... Link to comment Share on other sites More sharing options...
Captain Slow Posted April 29, 2009 Share pm Brandon Els or mail him. I am sure he will sort you out!! Link to comment Share on other sites More sharing options...
Daxiet Posted April 29, 2009 Share I am starting to feel sorry for Pieter at Probike, he handles warranty issues, is the only guy who can and does service the Scott shocks, plus Brandon says they commit to service a shock in one day from arrival with them and dispath back, roughly a 3 day turn around. Sounds like a lot to expect of 1 person. Link to comment Share on other sites More sharing options...
Hairy Posted April 29, 2009 Share Then Five Flamming Hot Chillies for Pieter. As per one of my previous posts I had mentioned his service is and was faultless. A good guy for Pro-bike to have on board! Hairy Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now