Overlord Posted June 4, 2009 Posted June 4, 2009 Just a thank you to my LBS for the great service. Mailed them this morning with a little problem and not even 20 minutes later I get a call to confirm my replacement product is on its way and that they will call me the moment it arrives. Now that is what I call service. THANKS GUYS!!!
Mudsimus Posted June 4, 2009 Posted June 4, 2009 Isnt that supposed to standard service? You mail and ask..they phone and confirm.... Maybe you should send them flowers aswell.
AndreZA Posted June 4, 2009 Posted June 4, 2009 Just phoning it in and they replace is quite amazing. Normally they and then the rep needs to inspect it first.
Overlord Posted June 4, 2009 Author Posted June 4, 2009 I don't know' date=' he probably did no like me?[/quote'] Marius that does not make sense. You said you got crap service and then you say you don't know. Spill the beans!! You were quick to say that you got crap service!
Marius Posted June 4, 2009 Posted June 4, 2009 hahaha, well, remember that day I was there and I ran into you as well?? That was lets see, maybe 2-3months back?? It was also the 1st and my last time I'll be going back because first impressions last. <?: prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I ask the one guy for a Price on one fo the Specialized Mtb frames, he could not thumb suck a price for me and said he needs to find out first so he took down my name and Cell nr and said he'll get back to me. I waited all afternoon that day but he never phoned. I subsequently got a frame from some were else.
Marius Posted June 4, 2009 Posted June 4, 2009 The best service has to go to CWC - I dont' call, I don't email, I just sms and I get awnsers within minutes
scotty Posted June 4, 2009 Posted June 4, 2009 I've had problems with CWC once where i ordered an item on special and they were out of stock and promised to let me know when they have again, still waiting, another where i asked for more details on an item and received no reply. I doubt if there is one shop that has 100% customer satisfaction, which ever business they're in.
butafly Posted June 4, 2009 Posted June 4, 2009 its difficult to slag off a shop if you ride in their kit and ride their products
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now