Heaven and hell service

[infernox]

could not have said it better

[IanJ]

 

i dont mean to be strange but have you gotten the bikes stripped and checked IANJ?

 

personally i would' date=' because if they dont check one bike, it means they actually dont check quite a few in the long run

[/quote']

 

I have actually serviced them myself and have not found any problems. One thing that is strange is that most bikes are largely pre-assembled and only things like pedals and bars etc are fitted by the shop. I wonder if your problems are not more factory related than anything, i wouldn't have thought that a shock would be shipped from the factory without oil.

 

I can't agree with your second statement about checking all bikes. If you get a dud car from the factory (Monday car) it doesn't mean that all cars from that same factory will also be dud.

 

I have watched Solomons assembling our bikes and although they are obviously not the professional staff that you will find at your local LBS they do a reasonable job.

 

[MichH]

Thanks IanJ for providing your experiences. Its good for healthy debate to have experiences from both sides of the coin.

 

I don't know why bikes are such a complicated thing, maybe there are just too many business owners that think it is an easy industry and because the customer can be so easily misled?

[infernox]

no, then we disagree. mikes bikes check all bikes because they are mass produced and they dont believe in giving a bad bike to a client.

 

and if you spend 1000 or 20000, its your money and safety they put on the line if a pro "fitter" does not built your bike.

[AndreZA]

You can be glad you weren't told to replace everything on your bike because everything is crap.

 

 

[infernox]

thanx the good lord for that, i knew what i was in for when i bought it component wise, i did alot of research and made sure the bike was fitted with the right stuff before i bought it.

[Hendrik Petoors]

I bought my Gary Fisher Tassajara from Solomons three years back. I got a 9 speed Deore bike for R3000-00. I printed the bike specs and went to buy. At the store I found it did not have specced wheels on the bike. I told them and they wanted R400-00 extra to have the "real" wheels. I turned around a walked out. He called me back and I got the bike for R3000-00 with the proper specced wheels. Hendrik Petoors2007-08-29 04:04:03

[infernox]

good deal, but imediatly gives you a sneaky feeling about the service your getting.

[NotSoBigBen]

IanJ - I would agree with your thoughts:-

 

1) Never got a shock that came without oil ex-factory (would really surprise me!)

2) If that amount of oil leaked out you would surely know!

3) When you buy a shock and fit it yourself there is nothing in the instructions that says check the oil! In fact it's ready to go!

[infernox]

yeah but i store should know otherwise