Andyr249 Posted December 8, 2010 Posted December 8, 2010 Sorry Andy I like you but what is wrong with a phone call ?If my lbs. wasn't around anymore I would use Dunkeld. At that time a phone call was not possible. Besides, I like having things in black and white so that I can compare my options better. The info tends to be more complete and there is less room for disputes later one. It also shows that bit more about a particular shop/establishment etc if they take the trouble to respond to emails.
Zeps Posted December 8, 2010 Posted December 8, 2010 Pro Cycles is in 5th Avenue (heading east along Northrand) Northmead Benoni, the mech there used to wrench for Barloworld and Tumbleweed works weekend there. Best I take my bike in the week then :lol: :lol:
Andyr249 Posted December 8, 2010 Posted December 8, 2010 Whats wrong with email?If they arent willing to respond to emails then they shouldnt display their email address... Exactly! And if they willing to respond to emails then their service level appears that bit higher.
Wyatt Earp Posted December 8, 2010 Posted December 8, 2010 At that time a phone call was not possible. Besides, I like having things in black and white so that I can compare my options better. The info tends to be more complete and there is less room for disputes later one. It also shows that bit more about a particular shop/establishment etc if they take the trouble to respond to emails.I guess they should then employ and additional person on the payroll to accommodate people who prefer this way of business.
AndrewF Posted December 8, 2010 Posted December 8, 2010 (edited) Whats wrong with email?If they arent willing to respond to emails then they shouldnt display their email address... Ok, this rant has me on either side of the fence. It gripes me when anyone delivers bad service, but I use Dunkeld and have never had an issue with them. I bought a second hand Commencal Meta 5.5 MTB that needed some TLC and after I got it back (with a 2 new chain rings, a chain, cassette, BB and a full service including shock and fork - at R2200) it felt like new and has been a dream since then (July). Ok given I look after my bike really well and clean it after every ride. Even when my shifting was a bit out, I rode in and they sorted it right then and there at NO cost. I understand that you have given them a second chance to redeem the error, but I honesty feel that if you take the bike in and have a chat with either Mark, Merlyn or Aidan they will sort it out for you. I don't think it's fair for one bad experience to be used to discredit any store or business. No Co can deliver top class ALL the time and in hearing most of the replies, most people have had great service from Dunkeld My issue with your rant, andyr249, is that you expect a bunch of guys who run a LBS to be online all the time and get back to you in your timing of urgency. If you are wanting information and wanting it NOW, then pick up the phone. I have been in Dunkeld a LOT and they ALWAYS answer the phone when it rings... Just saying. They aren't an online help desk waiting to respond to every email that comes in. The fact is, it's less work for you to pop off an email than dial their number (which is 011 - 341 0627 by the way) and have to actually SPEAK to someone... Edited December 8, 2010 by afehrsen
Cyclewizz Posted December 8, 2010 Posted December 8, 2010 Pro Cycles is in 5th Avenue (heading east along Northrand) Northmead Benoni, the mech there used to wrench for Barloworld and Tumbleweed works weekend there. Thanks, but that's seriously FAR EAST RAND. How can you use the words "Tumbleweed" and "work/s" in the same sentence ?
rattlesnake Posted December 8, 2010 Author Posted December 8, 2010 (edited) Thanks, but that's seriously FAR EAST RAND. How can you use the words "Tumbleweed" and "work/s" in the same sentence ? Just had a call from Mark at Dunkeld Cycles, seems someone showed them the thread, Mark seems really keen to make this right. Seems they have gone a long way to make this right and keep a customer. Good on you guys Guess I will be changing the thread name to Definitely using Dunkeld Cycles again. Edited December 8, 2010 by rattlesnake
Cyclewizz Posted December 8, 2010 Posted December 8, 2010 Just had a call from Mark at Dunkeld Cycles, seems someone showed them the thread, Mark seems really keen to make this right. Seems they have gone a long way to make this right and keep a customer. Good on you guys Guess I will be changing the thread name to Definitely using Dunkeld Cycles again. That's great.Big up to Mark for wanting to get involved and sort the problem out. Keep us posted. How know's maybe I'll give Dunkheld Cycles a go the next time my baby needs a service.
Mojoman Posted December 8, 2010 Posted December 8, 2010 I guess they should then employ and additional person on the payroll to accommodate people who prefer this way of business.Or just get a Blackberry! I am sorry but there is no excuse for not replying to emails within a few hours these days. I also like to have everything down on paper and then no-one has cause to argue.
Tumbleweed Posted December 8, 2010 Posted December 8, 2010 Thanks, but that's seriously FAR EAST RAND. How can you use the words "Tumbleweed" and "work/s" in the same sentence ? Hey, I actually did a (wee) bit this morning…
Wyatt Earp Posted December 8, 2010 Posted December 8, 2010 Or just get a Blackberry! I am sorry but there is no excuse for not replying to emails within a few hours these days. I also like to have everything down on paper and then no-one has cause to argue.How is your desk job ?
LeTurbo Posted December 8, 2010 Posted December 8, 2010 I never use Dunkeld Cycles! But that's because I live in Cape Town. Hahaha. God, I'm bored.
Mojoman Posted December 8, 2010 Posted December 8, 2010 (edited) How is your desk job ?Not too bad Dangle thanks! In between doing my 'desk job' I do plenty other 'non desk job' items on the farm too such as awesome lawn mowing and car fixing and woodworking but I do check my emails every hour or so when not in front of my desk and always have my phone with me! I am the only employee in my company! As I say, there is no excuse for not being on the ball! Edited December 8, 2010 by Mojoman
Wyatt Earp Posted December 8, 2010 Posted December 8, 2010 Not too bad Dangle thanks! In between doing my 'desk job' I do plenty other 'non desk job' items on the farm too such as awesome lawn mowing and car fixing and woodworking but I do check my emails every hour or so when not in front of my desk and always have my phone with me! I am the only employee in my company! As I say, there is no excuse for not being on the ball!Superman !!!!!!!!!!!!We love you
scotty Posted December 8, 2010 Posted December 8, 2010 Thanks, but that's seriously FAR EAST RAND. That's why i like where i stay, within +/- 5km radius i have Tour de Frans, Cajees, Cyclelab, Pro Cycles, Saint Sports and Woodstock.
Zeps Posted December 8, 2010 Posted December 8, 2010 That's great.Big up to Mark for wanting to get involved and sort the problem out. Keep us posted. How know's maybe I'll give Dunkheld Cycles a go the next time my baby needs a service. Oi didn't you read my earlier post about Just cycles huh
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now