Giant Paint qaulity

[Monark]

Sheesh I cannot believe the poor service from the Giant Agent here in SA... if it is a defect in the workmanship then it must be repaired or replaced. Simple.

 

I say take pics and email Giant in Taiwan directly.

 

I love my Anthem X but this post saddens me. Come on Giant, make us all believe that you are the one bike brand that still cares about its supporters... come on.... you can do it...

[iRob]

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Edited November 10, 2025 by iRob
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[majestic]

Sheesh I cannot believe the poor service from the Giant Agent here in SA... if it is a defect in the workmanship then it must be repaired or replaced. Simple.

 

I say take pics and email Giant in Taiwan directly.

 

I love my Anthem X but this post saddens me. Come on Giant, make us all believe that you are the one bike brand that still cares about its supporters... come on.... you can do it...

Well that answers my question, which 29 ,oh now the Giant is out of the equation. Damn I like that bike, but not if it is going to look like a piece of crap after 6 months.

[iRob]

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Edited November 10, 2025 by iRob
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[Caerus]

yeah, don't be put off by the brand, Giant are normally an excellant brand, this could just be a "bad batch" of something, there are way more happy customers then ones with a problem. The problem needs an expert to analyse it and make an informed decision.

[iRob]

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[Thor Buttox]

I agree, and think that is a reasonable approach to take Caerus. Especially since it is a subject matter.

Gees, lad, I see you have become the consumer watchdog for all those of us Giant riders... hope my Anthem holds up! 'Cos you was Robbed.

[Guest coenie]

Dragons does not excatly have a squeeky clean reputation when it comes to stuff like this.....

[iRob]

On 2/7/2011 at 3:57 PM, Thor Buttox said:

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Edited November 10, 2025 by iRob

[iRob]

On 2/7/2011 at 4:04 PM, coenie said:

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Edited November 10, 2025 by iRob
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[Guest coenie]

On behalf of Dragons Sports:

 

All concerned:

 

re: Anthem X frame with damaged paint:

 

Unfortunately the frame in question was judged not to be a warranty claim. Dragons Sports offered various options for repairing the damage caused by the client at no charge.

 

All legitimate claims are fairly assessed and promptly completed.

 

Warranty Manager

 

Dragons Sports

 

Interesting that you say this, allthough just about everyone on this forum is saying that the paint should not have com off?

 

Reminder to me......Dragons has not changed....support any other brand from now on.

[Thor Buttox]

No man, I just want a good reason. It seems this does happen, but few and far between.

I know - did they tell you why they are just sending it back unfixed? Or are they grumpy that you've had a go in public? My mate ended up with a fricken carbon fibre mountain bike cos they couldn't replace his exact cracked frame. Check out the overseas scenario.

[Guest coenie]

Let's give them an opportunity to justify their reasoning, its only fair to do so.

They are going to walk all over you.....you have to stand up for what you believe in....many people here say that it is not good / correct what happend to your frame...clearly the paint was sub-standard....

[iRob]

On 2/7/2011 at 4:11 PM, Thor Buttox said:

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Edited November 10, 2025 by iRob
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[leeu52]

What is the best to prevent/manage cable rub? My insulation tape is not doing it.

[iRob]

What is the best to prevent/manage cable rub? My insulation tape is not doing it.

 

I'd speak to the bike manufacturer and enquire from them as to the size and nature of the preventative measure. Please just don't cover your entire frame, it seems it MIGHT make things worse.